Pleasant and stress free way to purchase my car. The salesperson Sean was pleasant and respectful and made the Process relatively stress free. The car was in fabulous condition and hopefully will pro... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementAmy Johnson Way, Amy Johnson Way, FY4 2RP Blackpool, England, GB
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Fantastic Customer service from Sim. Everything quick and efficient, and stress free. Very Happy with our MG HS Hybrid and an enjoyable drive home to Glasgow.
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A great service overall from Sean Black. The phone was always answered quickly and sales staff were very helpful. We received the information we needed and our options were explained to us clearly. Th... Voir plus
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Friendly, welcoming staff. Particularly impressed with being able to test drive alone. Removes any anxiety about your driving skills in an unfamiliar vehicle. Staff really helpful and knowledgeable... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Garage automobile
- Concessionnaire de véhicules à moteur
- Concessionnaire Nissan
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Écrit par l'entreprise
Coordonnées de contact
Amy Johnson Way, Amy Johnson Way, FY4 2RP, Blackpool, England, Royaume-Uni
4,4
Excellent
23 avis
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Pleasant and stress free way to…
Pleasant and stress free way to purchase my car. The salesperson Sean was pleasant and respectful and made the Process relatively stress free. The car was in fabulous condition and hopefully will prove a very good purchase. There was no hard sell of products they offer alongside the car which can be quite irritating but he did point out my options. My wife and I both have a car supplied by Chorley Group MG now so that says it all.
25 avril 2026
Avis spontané
Réponse de Chorley Group - Blackpool MG
Dear Victor,
Thank you for your fantastic review.
I’m really pleased to hear you had a pleasant and stress-free experience and that Sean provided respectful and helpful support throughout.
It’s great to know you were happy with the condition of the car and appreciated the no-pressure approach while still being informed of your options.
It means a lot that both you and your wife now have vehicles from Chorley Group MG—thank you for your continued support.
I’ll be sure to pass your kind feedback on to Sean.
If there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Fantastic Customer service from Sim
Fantastic Customer service from Sim. Everything quick and efficient, and stress free. Very Happy with our MG HS Hybrid and an enjoyable drive home to Glasgow.
18 avril 2026
Avis spontané
Réponse de Chorley Group - Blackpool MG
Dear Sean,
Thank you for your fantastic review.
I’m delighted to hear that Sim provided such great customer service and made everything quick, efficient, and stress-free for you.
It’s great to know you’re happy with your MG HS Hybrid—I hope you enjoyed the drive back to Glasgow!
I’ll be sure to pass your kind feedback on to Sim.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Very disappointed from a loyal customer
I booked my car in for a 2nd year service. The price was £385! They said it was a major service. Change of oil and a couple of filters! On the bill it included labour at £180! The car was only in an hour and a half! While I was there they said they they had some amazing new deals. We decided to have a test drive in an mg3 trophy hybrid which we were quite impressed with. I told the young salesman that I qualified for the mg affinity deals which I had got on my last two mgs. He showed me the deals which were discussable, but when I looked at home later they were the same details on their website that were open to all customers? Do they not participate in the scheme? Did the salesman not know this?. However when they valued my car (mgzs1.0ltr) at £11600 I was shocked. When I questioned why that was a nearly 50% depreciation in two years was told they would have to service the car which had just been done that day! They then said because of this they would offer as a good will gesture £12000. I said that was not quite enough and left it at that. I later got a phone call from the salesman saying that if they offered £12500 would Ibe interested, Itold him maybe and he said he would ring me back. No phone call no nothing ! In the past Ihave used this company buying4 Nissan cars and 2 mg cars. Never again! I will use another dealer in the future
24 mars 2026
Avis spontané
Réponse de Chorley Group - Blackpool MG
Dear John,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your recent experience.
I’d like to reassure you that we have fully reviewed this internally with the management team. The process on the day was followed correctly, and your vehicle was re-evaluated to try and strengthen the offer as much as possible. Following your visit, a further attempt was made to improve the part exchange value, however unfortunately we were unable to make the figures work beyond what had already been discussed.
That said, we completely acknowledge that you should have received a follow-up call to confirm this, and I’m very sorry that this didn’t happen. This has been addressed directly with the team to ensure clearer communication moving forward.
With regards to your other comments, we understand how important transparency is when it comes to pricing, offers, and valuations, and we will take your feedback on board as part of our ongoing improvements.
We genuinely value your previous loyalty to us, and I’m sorry this experience has left you feeling this way.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Blackpool MG (Chorley group)
Fantastic service from Richard and all the team at Blackpool MG, professional, knowledgeable and friendly with zero pressure. I would highly recommend..
5 mars 2026
Avis spontané
Réponse de Chorley Group - Blackpool MG
Dear Paul,
Thank you for your fantastic review!
We're delighted to hear you received such great service from Richard and the team at Blackpool MG. It’s great to know you found the team professional, knowledgeable and friendly, and that you felt comfortable with no pressure during your visit.
We really appreciate your recommendation and thank you for taking the time to share your experience.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Reece at mg was so helpful and he even…
Reece at mg was so helpful and he even got me and my partner coffee and a hot chocolate and also he brought the car round for my partner so that he can get in the car and also there was another gentleman that helped me put my partner’s mobility scooter in the back of the car as well as I was struggling to put it in and he was so helpful and patient as while my partner got sorted in the car the car and I just want to say a huge thank you to all the staff at mg for making me and partner feel so welcome and also when they said that there £500 cash back and they said it would take 2 weeks it was a nice surprise that it was in on the same day and I would like thank Reece and the manager very much
30 janvier 2026
Avis spontané
Réponse de Chorley Group - Blackpool MG
Dear Megan,
Thank you so much for taking the time to leave such a heartfelt review.
We’re absolutely delighted to hear about your experience with Reece and the rest of the team at MG. Taking the time to make you and your partner feel comfortable, welcome, and supported—especially with things like mobility needs—is incredibly important to us, so it’s lovely to know the team delivered on that.
It’s also great to hear that the cashback was a pleasant surprise and processed so quickly. I’ll be sure to pass your kind words on to Reece and the manager, as feedback like this truly means a lot to them.
Thank you again for choosing MG, and we wish you and your partner many happy and comfortable miles ahead
Best regards,
Nicole Butcher
Client Services Manager
Chorley Group
Superb customer service from Salesman…
Superb customer service from Salesman Sim, keeping me fully updated on progress of my vehicle purchase and handover.
19 novembre 2025
Avis spontané
Réponse de Chorley Group - Blackpool MG
Dear Mr. Chrystal,
Thank you so much for your kind words! 😊 We’re delighted to hear Sim provided such great service and kept you fully updated. Enjoy your new vehicle, and if you need anything in the future, we’re always here to help!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Jack is an asset
Jack helped me through the process of getting my car. He was very patient with me throughout the whole deal. I would definitely recommend this company to family and friends. Thank you again Jack. George B
25 novembre 2025
Avis spontané
Réponse de Chorley Group - Blackpool MG
Thank you so much for your kind words, George! 😊 We’re thrilled to hear Jack was so helpful and patient throughout your car purchase. We really appreciate your recommendation and hope you enjoy your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent Customer Service
From the moment we walked in, the customer experience was excellent.
Adam, Craig and Jack provided all of the information about the IM5 along with a test drive! We felt supported and never rushed to make any commitment.
I'd highly recommend visiting MG Blackpool!
7 octobre 2025
Avis spontané
Réponse de Chorley Group - Blackpool MG
Hi Simon,
Thank you so much for your fantastic review! We're delighted to hear you had such a positive experience with Adam, Craig, and Jack — the team will be thrilled to know their support and approach made such a great impression. We really appreciate your recommendation and hope you’re loving the IM5!
Best regards,
Nicole Butcher
Client Services Manager
Chorley Group
Exceptional customer service
I have been a motorist now for nearly 50 years. I can honestly say that the service i have received from Chorley MG Blackpool has been nothing short of exceptional. No other company that i have previously dealt with comes close to the customer service provide here. If you are looking at buying a car be it new or used look no further than this company.
22 octobre 2025
Avis spontané
Réponse de Chorley Group - Blackpool MG
Wow — what an incredible review! Thank you so much for your kind words and for sharing your experience. It truly means the world to us to receive such high praise, especially from someone with so many years behind the wheel! 🚗✨ We’re delighted you’ve had such a positive experience with the Chorley MG Blackpool team and really appreciate your recommendation.
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Sim made the car-buying process…
Sim made the car-buying process seamless. He listened to my needs, answered all my questions clearly, and kept me well-informed throughout. Professional, communicative, and efficient from start to finish. Thank you.
21 septembre 2025
Avis spontané
Réponse de Chorley Group - Blackpool MG
Dear Paige,
“Thank you for sharing your experience! We’re thrilled to hear that Sim made the car-buying process seamless and kept you informed every step of the way. We’ll be sure to pass on your kind words — they mean a lot 🙌.”
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great service by Sim at the Blackpool…
Great service by Sim at the Blackpool dealership.
5 septembre 2025
Avis spontané
Réponse de Chorley Group - Blackpool MG
Dear Len
“Thanks so much for your feedback! We’re delighted to hear Sim at our Blackpool dealership gave you such great service — we’ll be sure to pass on your kind words 🙌.”
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Test drive experience at MG Blackpool
I visited MG in Blackpool last Saturday to test drive an MG ZS. We met with Sim, who was friendly, approachable & came out with us on the test drive. He was very informative, helpful and had great knowledge of the car. He also helped us to look for a car from another MG branch and order this in to Blackpool. Great experience. Thank you Sim!
23 août 2025
Avis spontané
Réponse de Chorley Group - Blackpool MG
Thank you so much for taking the time to leave such lovely feedback! We’re delighted to hear that you had a great experience with Sim and that he was able to make your test drive and vehicle search so smooth.
We’ll be sure to pass your kind words on to him – he’ll be thrilled to know his knowledge and support made such a difference.
Enjoy your new MG when it arrives, and we look forward to welcoming you back to our Blackpool branch in the future!
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Thrilled with the purchase of our car
Thrilled with the purchase of our car! We got an MG from Chorley group Blackpool, and it was done with such ease and reassurance. Sim Singh made sure we were kept up to date with the delivery of our car and gave us everything we needed to know. 10/10 service.
30 août 2025
Avis spontané
Réponse de Chorley Group - Blackpool MG
Thank you so much for your wonderful review! We’re thrilled to hear that Sim made your car purchase smooth and reassuring, and that you felt fully supported throughout the process.
We’ll be sure to pass your kind words on to him – he’ll be delighted! Enjoy your new MG, and we look forward to welcoming you back to the Blackpool branch in the future.
Warm Regards
Nicole Butcher
Client Services Manager
Chorley Group
Outstanding service
Just purchased a Lexus NX, and due to my wife and I having to travel over 100 miles to collect I needed everything to go smoothly with no glitches.
I need not have worried as the communication from everyone was 1st class.
All of my queries were dealt with promptly and professionally from first contact to driving off the forecourt.
They made sure we had a trouble free handover.
This is the reason I chose a reputable dealership over a car supermarket, as the personal attention was exactly what I was looking for.
I was kept informed throughout the whole process and nothing was too much trouble.
I want to particularly mention Reece the salesperson and Adam the sales manager, great guys who were on the ball at all times.
Not just them but the receptionists who were always willing to help and the valeters who made the car look immaculate.
It was the best car buying experience I have ever had.
Thank You so much.
9 août 2025
Avis spontané
Réponse de Chorley Group - Blackpool MG
Thank you so much for your wonderful and detailed review! We’re absolutely delighted to hear your Lexus NX purchase went so smoothly — especially with the long journey involved.
Reece, Adam, and the whole team will be thrilled to know they made such a positive impression. We pride ourselves on giving that personal, attentive service you just can’t get anywhere else, so it means a lot to hear your kind words.
Wishing you many happy miles in your new Lexus, and we’re always here if you need anything!
Nicole Butcher
Client Services Manager
Chorley Group
Hats off to Andrew and Craig
Hats off to Andrew and Craig at Chorley MG Blackpool. They went above and beyond to ensure my holiday wasn't spoilt by a battery issue on my ZS EV. I was down to 25% after driving around trying and failing with various CCS fast chargers and it was looking like I wasn't gonna make it back home.
Not only did they let me use their on site charger overnight but Craig also offered to pick me up from St Anne's to bring me to my car the following morning.
Top service.
25 juillet 2025
Avis spontané
Réponse de Chorley Group - Blackpool MG
What an incredible review — thank you so much! 🌟
We're absolutely thrilled to hear that Andrew and Craig were able to step in and save the day (and your holiday!) when things got tricky with your ZS EV. It’s exactly the kind of above-and-beyond service we aim for, and we’re so glad it made a real difference.
We’ll be sure to pass your kind words on to both of them — they’ll be chuffed to bits!
Thanks again for taking the time to share your experience, and we hope the rest of your trip went smoothly. You’re always welcome back at Chorley MG Blackpool anytime 🚗⚡
Nicole Butcher
Client Services Manager
Chorley Group
A great service overall
A great service overall from Sean Black. The phone was always answered quickly and sales staff were very helpful. We received the information we needed and our options were explained to us clearly. The contract documents are accessed via a secure link - this can be a little fiddly as it requires you to photograph your ID and take a selfie each time you log in. This could be made a little more user-friendly, but didn't detract too much from our experience.
24 juillet 2025
Avis spontané
Réponse de Chorley Group - Blackpool MG
Hi Peter,
Thank you so much for your 5‑star review! We’re delighted to hear you found our team helpful and that everything was clearly explained.
We really appreciate your feedback about the secure link process – we know it can feel a bit fiddly, and we’re always looking for ways to make it smoother.
Thanks again for choosing Chorley Group Blackpool MG, and we hope you’re loving your new car!
Kind regards,
Nicole Butcher
Client Services Manager
Chorley Group
Very good experience
Friendly, welcoming staff. Particularly impressed with being able to test drive alone. Removes any anxiety about your driving skills in an unfamiliar vehicle.
Staff really helpful and knowledgeable. My only disappointment was as not being able to reserve the car before I made a final decision to buy. This is usually an option I believe, but I wasn't able to do so.
The car itself was very good value for money and immaculately presented.
21 juin 2025
Avis spontané
Réponse de Chorley Group - Blackpool MG
Hi,
Thank you for taking the time to leave such a balanced and thoughtful review!
We’re really glad to hear you had a positive experience with our team and appreciated the solo test drive option — it’s something many customers find makes a big difference, especially when getting to know a new car without any pressure.
We’re sorry to hear about the disappointment around not being able to reserve the vehicle — you're absolutely right that it's something we normally try to offer when possible. We appreciate the feedback and will certainly take it on board to see how we can improve that process going forward.
Delighted to hear you were happy with the car itself — great value and beautifully presented is exactly what we aim for!
Thanks again for your kind words, and we hope you're enjoying every minute behind the wheel. If there's anything else we can help with, you know where to find us!
Warm regards,
Nicole Butcher
Client Services Manager
Chorley Group
Chorley group BLACKPOOL
Chorley group BLACKPOOL
We changed our car last week from petrol to our first electric a MG 4 EV
We love the car from viewing to buying to collecting the car our consultant. From Blackpool Chorley MG was fanstatic professional and very knowledgeable what he did nog know he would go and find answers we have been going to Blackpool Chorley for few years now our consultant was JACK KITCHEN we cannot thankyou enough Thankyou Jack and Chorley MG Blackpool
29 avril 2025
Avis spontané
Réponse de Chorley Group - Blackpool MG
Dear Linda,
Thank you so much for your kind words and continued support! We're thrilled to hear that you're loving your new MG4 EV and that your experience with us — from viewing to collection — was a positive one. Jack will be especially pleased to hear your feedback; he takes great pride in delivering a knowledgeable and professional service, and it's wonderful to know he made such a great impression. We truly appreciate your loyalty over the years and look forward to seeing you again in the future. Enjoy your new electric adventure!
Warm regards,
Nicole Butcher
Client Services Manager
Chorley Group
Superb service from start to finish
Superb service from start to finish
Great help and made everthing simple to understand.
Many thanks to david gore and reece at the chorley group blackpool
They went the extra mile and above and beyond to help
I'm over the moon with my new car.
Thankyou
14 mars 2025
Avis spontané
Réponse de Chorley Group - Blackpool MG
Dear Paul,
Thank you for your wonderful feedback! We’re thrilled to hear that you had a superb experience with us and that David Gore and Reece went the extra mile to make everything smooth and easy for you.
It’s fantastic to know you're over the moon with your new car! If you ever need anything, we’re always here to help. Wishing you many happy miles ahead!
Best regards,
Nicole Butcher
Client Services Manager
Chorley Group
Our car broke down so went to book it…
Our car broke down, so we went to book it in with Blackpool MG and spoke with the service team (Amelia and Keith, the service manager). They were not helpful whatsoever, lied to both me and my girlfriend, and need to work on their customer service skills, as their attitudes were terrible. If you're thinking about booking your car in here for a service or repairs, I would strongly recommend avoiding them, as they are a complete shambles.
**reply to response**
Amelia was unhelpful and unwilling to assist, stating she didn’t want to book our car in. Initially, she mentioned the 29th was available, but when we called back to confirm the booking just five minutes later, she claimed the earliest availability was the 4th or 5th of February.
When I contacted MG customer services, they confirmed that the 29th was indeed the earliest booking available, which suggests Amelia deliberately misled us to avoid taking the booking. This is incredibly frustrating, especially since we were polite and not being difficult in any way.
Additionally, you continue referencing an RAC report that was never provided to my partner, which makes this situation even more frustrating.
Please cancel the diagnostic booking, as we will no longer be using Chorley Group for any services. We will also be sharing our experience to warn others about the poor service and lack of professionalism.
14 janvier 2025
Avis spontané
Réponse de Chorley Group - Blackpool MG
Dear Ethan,
Thank you for your review and for providing details about your situation. We're glad Amelia was able to assist in arranging a booking and sorting a courtesy car for your convenience. Once the vehicle arrives, our team will thoroughly assess it and discuss the details with you, keeping your warranty concerns in mind.
To help us expedite the process, the RAC breakdown report you mentioned will be very helpful. We also kindly remind you of the importance of maintaining a regular service schedule to ensure your vehicle remains within warranty guidelines.
We appreciate your patience and understanding, and we’ll do our best to resolve this matter for you as quickly as possible. If you have any further questions or updates, please don’t hesitate to reach out.
Best regards,
Nicole Butcher
Client Services Manager
Chorley Group
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