Left car at Vauxhall Ormskirk to have small jobs done While there saw Matthew Pheasant about possibly part exchange. He listened to what I wanted, arranged everything and handed me over to Sales... Voir plus
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Lisez les avis des autres
Car went in on Friday last week for a service, all ok but needs new brake pads. Nearly fainted at the quote of over £1000 for front n rear pads. Rang today for a breakdown, the girl in service... Voir plus
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As a broker I deal with main dealers literally all over the UK. As with life generally, you experience a range of attitudes and behaviours. I’ve just worked with Chorley Group for the supply of... Voir plus
L'entreprise a répondu
Both my personal contact for the purchase, Brian, as well as the other staff were patient, helpful and courteous during the sale of the car to me. Brian even came and picked me up on his way into work... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Garage automobile
- Concessionnaire de véhicules à moteur
- Concessionnaire Nissan
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Écrit par l'entreprise
Coordonnées de contact
Head Office- Ackhurst Road, PR7 1NN, Chorley, Royaume-Uni
- 01253-298833
- info@chorleygroup.co.uk
- chorleygroup.co.uk
4,5
Excellent
9 k avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The representative reacted in a…
The representative reacted in a pleasant and polite manner to my requests and proved to be knowledgeable and efficient and I am very satisfied with my purchase
13 mai 2026
Avis spontané
Réponse de Chorley Group
Dear David,
Thank you for your wonderful review! We’re delighted to hear our representative was pleasant, polite, knowledgeable, and efficient throughout your experience.
It’s fantastic to know you are very satisfied with your purchase, and we truly appreciate you taking the time to share your feedback.
We hope you enjoy your new vehicle and look forward to assisting you again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
The staff are very professional and…
The staff are very professional and extremely knowledgeable on the cars they sell. I was very impressed with my visit and have recommended them to friends and family
12 mai 2026
Avis spontané
Réponse de Chorley Group
Good Afternoon,
Thank you for your fantastic review! We’re delighted to hear you found the team professional and extremely knowledgeable, and that you were so impressed with your visit.
Your recommendation to friends and family really means a lot to us, and we truly appreciate your support.
We hope to welcome you again in the future and assist with anything you may need.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Recently purchased our MG HS
Recently purchased our MG HS, dealt with Andrew who made the whole experience a simple and seamless experience. Highly recommended.
12 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Linda,
Thank you for your fantastic review! We’re delighted to hear you recently purchased your MG HS and that Andrew made the whole experience simple and seamless for you.
We’ll be sure to pass your kind words on to Andrew, and we really appreciate your recommendation.
We hope you enjoy your new MG HS, and if we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Poor Communication, Faulty Key, Reversed Refund
We paid in full for our Nissan Leaf and were given confirmation for collection, only to arrive and be told the car was not actually ready. This caused unnecessary inconvenience and wasted our time.
When we eventually received the car, it was only charged to 29% (we waited 30 mins then charged to 51%) despite us paying an additional £20 charging fee. A refund was processed, but 5 mins later the transaction showed as “reversed” in our bank account.
The condition of the vehicle on handover was also below expectations. Compared to the standard of preparation we experienced with our previous MG5 (purchased in chorley branch), the car was noticeably not cleaned or presented to an acceptable standard.
To make matters worse, one of the supplied keys was not functioning, even after replacing the battery ourselves.
Overall, this has been a frustrating and disappointing handover experience with poor communication and lack of attention to detail.
9 mai 2026
Avis spontané
Réponse de Chorley Group
Thank you for taking the time to leave your review. We genuinely appreciate all feedback, as it helps us improve the service we provide to our customers.
We are sorry to hear that your handover experience did not meet expectations. Following your feedback, the Sales Manager has spoken with you directly to apologise for the issues that were within our control and to discuss the concerns raised.
We also explained that the refund delay was caused by a banking issue, and we have agreed a process for this to be resolved and returned to you. In addition, we are pleased that arrangements have now been made to address the key issue and to have the vehicle re-cleaned to the standard expected.
Thank you again for bringing these matters to our attention, and we appreciate the opportunity to work towards resolving them with you.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Remote purchase
I purchased a MINI from Chorley MG and dealt with Alex remotely via email and telephone. He was friendly, professional and courteous at all times. He managed to arrange the purchase at 3pm and by 5pm the car was prepped and on the back of a loader to be transported to me. It arrived just before midnight on the same day. I couldn’t be happier with the service provided and the quality of the car.
8 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Nathan,
Thank you for your fantastic review! We’re delighted to hear Alex provided such friendly, professional and courteous service throughout your purchase.
It’s amazing to hear everything was arranged so quickly and smoothly for you, from agreeing the purchase to having the car prepared and delivered the very same day.
We’re so pleased you’re happy with both the service provided and the quality of your MINI.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
The sales executive Adam could not have…
The sales executive Adam could not have been better,no pushy sale friendly and helpful,told us and showed us all about the car.thank you.
8 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Steve,
Thank you for your lovely review! We’re delighted to hear Adam provided such a friendly and helpful experience without any pressure.
It’s great to know he took the time to explain and show you everything about the car to make sure you felt comfortable and informed throughout.
We’ll be sure to pass your kind words on to Adam.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Good dealing with Andrew
Good dealing with Andrew. Made the experience easy and pleasant.
8 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Andy,
Thank you for your great review! We’re really pleased to hear Andrew made your experience easy and pleasant.
We’ll be sure to pass your kind words on to him.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I recently purchased a car from MG…
I recently purchased a car from MG dealership and had an excellent experience ! Adam Wilcock was my representative, and he was fantastic from start to finish. He was friendly and made the whole experience smooth and stress free.
The car itself exceeded my expectations and Adam took the time to answer all my questions making me feel confident t in my purchase.
If you ent hassle free, friendly and genuinely good experience Adam and MG staff are the ones to see.
5 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Kaisha,
Thank you for your fantastic review! We’re delighted to hear you had such an excellent experience purchasing your car with us.
Adam Wilcock will be so pleased to hear your kind words. It’s great to know he made the whole process smooth, friendly and stress-free, while taking the time to answer all your questions and help you feel confident in your purchase.
We’re also thrilled that the car exceeded your expectations.
Thank you again for your recommendation, and if we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Superb service
Superb service. Friendly staff. Not pushy and very knowledgeable. A really simple and great buying experience
6 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Gary,
Thank you for your fantastic review! We’re delighted to hear you received superb service from the team and enjoyed a friendly, relaxed and knowledgeable buying experience.
It’s great to know the process was simple and stress-free for you.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Very helpful staff
Very helpful staff, very quick service and no fuss!
Will Lewis was really kind, answered my stupid questions and knew what I needed
13 mars 2026
Avis spontané
Réponse de Chorley Group
Dear Katie,
Thank you for your lovely review! We’re so pleased to hear you received quick, helpful and hassle-free service from the team.
Will Lewis will be delighted to hear your kind words — and there’s no such thing as a stupid question! We’re glad he was able to help you find exactly what you needed.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
From the moment that we arrived to…
From the moment that we arrived to leaving with our new car, the service that we received from Adam, was first class. We had previously had a bad experience with a retailer and we can honestly say, that Adam restored our faith. First class service and we will be customers for life
5 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Mr. Richard,
Thank you so much for your fantastic review! We’re delighted to hear that Adam provided first-class service from the moment you arrived through to collecting your new car.
It means a lot to know that after a previous bad experience elsewhere, Adam was able to restore your faith and make the whole experience such a positive one.
Your kind words and loyalty truly mean the world to us, and we’re thrilled to hear you’ll be customers for life.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent customer service
Thankyou Dawid for your excellent customer service. Dawid supported me throughout the purchase of my car and went above and beyond to ensure the process was seamless.
He is an absolute credit to the Chorley Group and I cannot praise him enough.
Thankyou to the team for ensuring my car was serviced and in full working order before the purchase was completed. This is very much appreciated.
6 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Sheryl,
Thank you so much for your wonderful review! We’re delighted to hear that Dawid provided such excellent customer service and supported you throughout your car purchase to make the whole process seamless.
Your kind words really mean a lot, and we’ll be sure to pass this feedback on to Dawid — he’ll be thrilled to hear he made such a positive impression.
We’re also pleased to know the preparation and servicing of your vehicle was appreciated before collection.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
We had a great experience with Chorley…
We had a great experience with Chorley group, Tom was very helpful and answered all our queries and shared all the information very well. Car was really in good condition and delivery was also very well prepared. Few detailes we were uoset at the time of delivery but Tom took care of that very well.
Thank you.
29 avril 2026
Avis spontané
Dealing with a salesman who was…
Dealing with a salesman who was helpful, whistle not being pushy, made the deal easy.
Adam Wharmby, has a good knowledge on his product, and explained the whole process to me.
3 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Roderick,
Thank you for your fantastic review! We’re so pleased to hear that Adam provided such a helpful and relaxed experience, without any pressure, and made the whole process easy for you.
It’s great to know his product knowledge and clear explanation of the process helped you feel confident throughout your purchase.
We’ll be sure to pass your kind words on to Adam.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
MG HS Trophy clutch failed
Clutch burned out on M6 motorway no warning only 4000 on the clock 7 months old ,having been towed in to Mg Chorley by RAC was told no chance of a curtesy car and someone will have a look at mine next week they did seven days later and told me it was my fault as i must have been riding the clutch as i have been driving over 50 years without a problem and owned lots of cars with this being the first car i have owned to burn out a clutch they are refusing to repair under warranty online says HS clutch failures are relativly commonoften involving failure of premature clutch lever,release bearing and worn clutch plates i have owned 2 other mgs and do not expect to be treated like this
29 avril 2026
Avis spontané
Réponse de Chorley Group
Hi Paul,
Thank you for taking the time to share your feedback, and I’m very sorry to hear about the experience you’ve had with your MG HS Trophy.
We appreciate how stressful and frustrating a breakdown like this is, especially given the low mileage and age of the vehicle. Our service team have reviewed the situation and, as you’ve mentioned, Stuart has already been in contact to explain the current position and next steps.
At this stage, we are continuing to liaise with MG on your behalf regarding potential warranty support, however any inspection and diagnosis does need to be completed in line with manufacturer warranty procedures before a final decision can be made.
I do understand your concerns regarding the diagnosis and outcome so far, and I’m sorry that this has not met your expectations. Please be assured the team are still actively working on this with MG to try and reach a resolution.
If you would like to discuss anything further, or if there’s anything additional you feel we should be aware of, please feel free to contact us directly.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
It was so enjoyable and easy to deal…
It was so enjoyable and easy to deal with, Megan was an absolute star
2 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Nigel,
Thank you for your lovely review! We’re so pleased to hear you had such an enjoyable and easy experience.
Megan will be delighted to hear she made such a great impression — we’ll be sure to pass your kind words on to her.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Simon was so helpful
Simon was so helpful, answered all our questions.Can'twait to pick up the car on Saturday.Thankyou 😀
2 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Sarah,
Thank you for your fantastic review! We’re so pleased to hear Simon was able to help and answer all your questions.
How exciting — not long to go until Saturday! We hope you love your new car.
We’ll be sure to pass your kind words on to Simon.
If we can help with anything in the meantime, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Helpfull and polite staff
Helpfull and polite staff. Listened to my needs/wants and advised accordingly. Explained the extras without being pushy.
15 avril 2026
Avis spontané
Réponse de Chorley Group
Dear Al,
Thank you for your lovely review! We’re really pleased to hear our team were helpful and polite, and took the time to listen to your needs while offering clear advice without any pressure.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
New car purchase was handled very…
New car purchase was handled very efficiently with friendly helpful sales staff.I didn't feel pressurised and the whole experience was positive
Thank you
1 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Mr. Green,
Thank you for your great review! We’re delighted to hear your new car purchase was handled efficiently and that our team were friendly and helpful throughout.
It’s especially nice to know you felt no pressure and had a positive experience — exactly what we aim for.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Pleasant atmosphere and a professional…
Pleasant atmosphere and a professional and personal attention given by salesman.
1 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Tim,
Thank you for your kind review! We’re so pleased to hear you enjoyed the atmosphere and received professional, personal attention from our team.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
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