ChowNow Avis 158

I used this online platform to order food for pick-up. An advertisement was available that sold a "membership." and a discount. I visit this particular establishment frequently, so a "membership" made sense. After my on-line order was cancelled twice, I went into the restaurant to place my order, and the person who took my order had no idea of any "membership" arrangement.
I realized the membership meant if I used ChowNow only. Since I usually go in to eat at this place, and the "membership" was only for to-go orders I wanted to cancel (this was within 1 hour of getting home with my food). I had a receipt with the ChowNow receipt, invoice, and phone number on it. When I called customer service to request (or demand) a refund, none of those numbers would bring up the transaction. They first told me to call the establishment, and on a subsequent call, they refused to refund.

All I have gotten is the run-around and an extremely frustrating customer service experience. ChowNow uses deceptive and misleading practices, and I will avoid using this platform again.

Order not received. After 20 minutes hold with support. The rep said that she would file a request for refund. days later, I followed by a their form email... crickets. You cannot reach anyone by any means. A hold on the phone about 30 minutes with no answer. Sad joke of a business.

Chow Now's ability to put the blame on the restaurant when their driver disappears with my order for 1.5 hours is unparalleled. There's also 0 recourse to actually get my money back if the food just doesn't show up or is so cold/luke warm as to be inedible. The restaurant won't refund because they did their part. It's on Chow Now to correct their own mistake.

Even worse than DoorDash!
Hard to believe any company could be worse than DoorDash, but as another reviewer said, ChowNow is more like ChowNever. It’s been more than two hours since I ordered my food and it was never delivered. They have been texting me giving me a run-around for over an hour since I asked where my food was since it was never delivered, and they still have not redelivered the food. They also have not refunded.
Not sure why any restaurant would contract with this absolutely terrible service. This is the worse customer service I’ve ever received.

The chownow people never saw my food delivery until the food had been ready for over an hour at the restaurant and we contacted them! After an unsatisfactory text exchange we opted to get a refund and finally ate something we made ourselves at 10pm. Then the texts continued to come in after 12am when we were sleeping. Not a good business model!

Trash ,delivered to the wrong address customer service is a joke

Do not create a chownow account, deleting it will be an absolute nightmare.

Ordered from Basil Thai Uptown. Around 7:20 PM. Sure, with tip and fees extra $15, but worth it. Was a rough day at work. Umm…said food was delivered at 8:10 PM. Check front door…nothing. Call restaurant at 8:25 PM…they said still there.
Arghhh. Don’t take my order ChowNow if you can’t fulfill your obligation. Customer service said would refund my money. Did the next day. Still / will avoid using them. I was ‘hangry’ for sure. Will go pick up myself next time.

The restaurant only received around 10 orders a month and got charge for $242.80 a month for their stupid service hard to make any changes. Just found out and never again. This chownow business should be out of business soon. Money stealer.

Ordering was easy. Food never aryiced

Not sure what these restaurants using chow now are thinking, but this company is awful. I’ve tried to use them twice now. The first time they quoted me a two hour delivery on something that I could’ve picked up in about 20 minutes tonight. The pizza that they deliver was cold and the driver had held the box on an angle so it destroyed half the pizza as the pizza slices were smashed up against the box so of course you called the restaurant they take no accountability for it because it’s not them. Customer service for now is helpful but this is a disaster.

ChowNow is the WORST! I ordered from Basil Thai - and they only deliver with ChowNow- and the Pad Thai delivered had no shrimp so obviously I got someone else’s order. Considering they charge $25 for it, it having no shrimp means I paid double for the plain chicken pad thai, which I didn’t order. I immediately contacted ChowNow just like you do with DoorDash but ChowNow waited over a day to respond and what was their response?? Call the restaurant. WTH?? How does THAT fix anything?? ChowNow blows. DoorDash isn’t always great but WAY better than this garbage company.

Every company I have asked to delete my data usually complies. Except ChowNow. They claim because I do not live in California, they cannot delete it. Everywhere can delete it just fine. Why not here??

Why is Chow Now partnering with Rakutan offering a coupon to install a desktop app (Malware?). Rakutan purchased Buy.com who is known for sneaky charges. Very shady offer. Why would anyone agree to install a Trojan Horse App on their computer?

I was misled using chownow for a pickup order. The restaurant piped me online trying to make an online order. Picking a location near home was not as it appeared. When attempting to pick up the order this location said it was not part of the chownow system and that I'd have to go 6 miles to the "correct" location. Contacting chownow is a joke, no concern for actual screen shots showing their deception, no way to get my $40.00 back.

ChowNow is a fraud. They take orders for restaurants that are closed and then don’t refund you when you don’t get anything. To this day this closed restaurant is still listed with ChowNow taking orders that they won’t refund. It’s a scam!

Credit card processing experience was terrible requiring lots of retry attempts. Both tonight and 2 days ago ... same issue. Different restaurants for pickup but ChowNow was the common denominator.

The worst. They have missed items from my order

They never alerted me that my food came and it sat outside and got cold. Tried to get help and they said they weren't able to track the order. Um What??

Tried to cancel the order with the incorrect restaurant and no resolution. I was on the phone for over an hour with a promised a refund from the restaurant and never got anything. I will never use ChowNow or tres Potrillos again! This is a huge disappointment.