ChowNow Avis 158

Just a software provider that does not stand behind its service. Stay away. Horrible customer service.

Another business owner referred me to ChowNow. I did some preliminary due diligence but not enough. The mistake I made was not doing my thorough due diligence. ChowNow said they were integrated with Cuboh who was my aggregator. After months of not getting customers and my menu not populating across platforms correctly, I found out they still weren't integrated with Cuboh completely. I had already paid them for 6 months when I contacted UberEATS to see why I wasn't getting new customers. UberEATS said my store hadn't been open for over a month! I had been going to the kitchen. preparing food, and marketing the whole time! At that point I decided to cancel ChowNow and Cuboh and notified them in writing. Cuboh agreed to cancel my last month's bill because I told them in advance and they understood my reason for leaving. ChowNow kept trying to bill for another month for a service that never fully worked AFTER I told them I was cancelling. They didn't want to release my customer contact list either. Fortunately, I called in ahead of time to get it sent to me.

They also sent an email to my customers advertising ChowNow, not my company. I paid them to market my company but they were trying to get my customers to download their app and buy food from any of the providers on there.

This company is unethical and doesn't do good business.

I'd give 0 stars if I could. Placed an order totaling $23.60. They over charged my card for a total of $26.95. I was not notified that they would be doing this and placing a hold on my card until AFTER my order was placed and I received an email confirmation with this information. The charge on my card is from a restaurant in FL and I ordered from a local place in OH. I was told that I should receive the additional money they took from my account back in 7 days. Their customer service is HORRIBLE! All they say is "rest assured you will receive your money in 7 days" No mention of the charge from the wrong state or the fact that you aren't even told that they will charge your account more than your original order prior to placing your order.

Order never received. I called. I texted. I emailed. Did it all multiple times and nothing. Worst experience ever. Never order through chow now . Absolutely ridiculous.

The delivery driver went to the wrong address and our food is cold

I’ve ordered from chow now a couple times but I ordered Jan 30th to be sent to my friends . $70 worth of cupcakes . They didn’t get delivered but it wasn’t all their fault. I contacted customer support and talked with Kyle! Very nice and helpful.they are refunding my card no problems ! I will def use them again!!!

Extremely unreliable, on two occasions food said delivered but never received extremely frustrating!!! Customer Service speaks broken English extremely difficult to comprehend. NEVER USE AGAIN!!!

$17 order $3 tip, I pay with my debit and there’s no mention of a fee. My card is charged an additional $4, making the total $24. I was charged about 30% for the “convenience” of ordering online. 🤦‍♂️ Plus they got go my order wrong. Never again!

I ordered a delivery of food through ChowNow. My credit card was charged and the restaurant received and made my order and then waited for two hours for a driver that never came. I finally had to call the restaurant and drive to get my own order. ChowNow support gave me the run around and would not refund my delivery fees or the tip I had agreed to for the driver that never came. I will never use then again.

Horrible. They send me coupons every week, but never honor them. So crummy.i will admit that they’ve gotten better because the first time we used them, the orders wouldn’t even go through for at least 45 minutes after the order was placed.

Insanely bad app. You can't save your phone number and you get stuck in a constant loop of being unable to complete an order. Worthless rubbish. Doesn't seem very forthcoming about potential fees. Just call the restaurant instead, skip these clowns.
I just can't figure out how anyone can be this bad at designing a web app in 2024. It's almost impressive given the simplicity of the requirements/user success.

Actually terrible service. Impossible to reach in the event of a mistake or messed up timetable, can't contact the driver, and a huge delivery charge to do so.

I ordered my meal and it was confirmed at 5:23 pm. The eta was 6:26 pm. I had not heard anything and called the support phone number at 6:43 pm. The rep told me the driver was at the restaurant picking up the order. I looked on Google maps and the drive time was only 5 minutes. I gave them 40 minutes to account for any traffic delays. I then contacted support again at 7:45 via chat and they told me the order was canceled. While waiting, the support tech contacted the restaurant and the driver had picked up the order. They then told me the would be processed in 3-5 days and that they would give me a $10 credit for the inconvenience. I asked if I would need to chase that food down also and then find out that they got to use my money for another 3-5 days. If I could give them less stars, I would. I am heading back to Doordash.

I used the service once and not thrilled so I wanted to delete the account. This required contacting customer service for ChowNow, and after jumping through a few hoops, my request was DENIED because I don’t live in a particular state. Why can’t I delete my account for something I don’t want to use??????

Never again! Ordered from Restaurant I can literally see from my balcony. Got a text from the driver saying she arrived. Texted back saying I’m coming down (I live on second floor in a condo), got there in 30 seconds only to see a car driving away saying the food order was soaked (our building has a large covered area by front door which is locked via security code so not sure why anything would have been “soaked”). Restaurant said I needed to reorder and come in person 🤣

Last night I placed an order from the local Bamboo restaurant. Delivery confirmed at 4:09 pm. Delivery at 4:51 was set.
Nothing came. Then I get a text. Road problems, can't get there. I didn't see any...
I kept getting texts can't find you. I tried to help and also said that's not near me.
By 5:20 they offered to leave at the complex mailbox! I said no. So I called Chow Now and spoke to a Marvin(?) Who canceled my order. I stood outside in 32° weather waiting and finally said by now the food is cold and I don't want it.
At 5:30 > get a call from the restaurant. I can hear the driving ranting in a foreign language. Who needs this garbage when your spending over $80 on food? I'll never use them again and stoll waiting for my refund. I was also told customerservice would send am email I have yet to receive.

Scam, money hungry and harassment. Charge me for 3 months and never launched my site.

If I could give fewer stars, I would.

Do not use this third-party application.

I used their service to order from a local restaurant on November 5, 2023. My order was missing items. Context: I ordered a seafood boil with shrimp, crab legs, muscles, potatoes, and eggs. My order was missing the muscles and crab legs.

I contacted the restaurant three times that night. Each time I was informed that a manager would return my phone call to discuss this issue. After the third time I reached out to ChowNow to resolve the issue.

ChowNow informs me that refunds cannot be processed without the restaurants approval. And, apparently, there is no remedy in place for situations where contacting a restaurant may be difficult.

I am writing this review to warn all customers: DO NOT USE CHOWNOW's THIRD-PARTY SERVICE. Their service may be beneficial to restaurants--they are not beneficial to consumers.

I ordered food through ChowNow.. I left the driver a clear message with my apt # say deliver food to me ,directly hand food to me. I get a message saying my food was delivered but I never received my order😡 what kind of people do you guys have working for y’all?? I spent 52$ on my order just to not receive it.. I’ll never order through them again

They have terrible customer service. Where we are, many of the restaurants use ChowNow for delivery. So if we can't pick up, we're stuck with them or paying more through an app. Tonight we ordered food that never arrived. Then we had to hunt on ChowNow website and app to even find how to get help. After that it took 40 minutes for their customer support to come into the chat. They did agree to refund. And tried to say the issue was our phone number was wrong. Then how were we getting their customer support texts? It's the same number as the order phone number! Needless to say, we'll just be contacting restaurants by phone and picking up ourselves!