Christmas Trees Direct Avis 

1 718
•
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Ordered a 5ft living pot blue spruce Christmas tree and it’s absolutely beautiful. Only downside was a 15 minute notification of delivery date and time. Unfortunately I wasn’t in when the tree was del... Voir plus

Noté 1 sur 5 étoiles

I bought a tree for the purpose of having it for many years. I looked after it properly but after a few months it died. Whilst I appreciate this spring and summer were exceptionally hot and many plant... Voir plus

Noté 5 sur 5 étoiles

We decided quite late about ordering a tree . We were concerned about whether it would arrive in time, but needn't have been - it arrived less than 36 hours later. Plus it was a very good tree - well-... Voir plus

Noté 5 sur 5 étoiles

Bought the spruce wall spray. Fantastic value- more branches than in the website image. Very easy to hang and filled the living room with a lovely Christmas scent. Delivery fast, excellent packaging-... Voir plus

À propos de l'entreprise

  1. Magasin de décorations de Noël

Écrit par l'entreprise

Have a real fresh Christmas Tree Delivered this Christmas with free UK delivery on our range of cut and pot grown trees. We are one of the top UK sellers of real Christmas Trees. Selling over 30,000 Trees each year you can trust us to deliver the perfect tree.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(1 718)

516 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Nice tree

Nice tree. Good delivery
Only small comment is I had order a slim tree as small space and it was pretty wide but does look pretty

4 décembre 2025
Noté 1 sur 5 étoiles

Never Again: A Joy-Souring Experience

Botched delivery 'attempts' almost ruined our Christmas. One week prior to the designated delivery window, out of the blue, a notification arrived at noon to say, 'We deliver today, 8-18.00'. I was out, but my husband was luckily in, and in fact no one came by. The next day, a note from seller asked us to confirm our address, as the couriers claimed it was 'the wrong address', in any case they couldn't find us. We are near the centre of Edinburgh, and there was no error in the address we had provided. Meanwhile seller could only assume, but nit for certain, they'd try again that day, which another notification from the firm suggested they would. But once again, 'We will deliver today' and then a no-show, another entire day wasted waiting around the house. In all this the seller was saying the right things byt in fact never effectively intervened to solve the issue with their courier. They also never queried why our chosen delivery window, of week 15-19 December was so grossly being ignored, without consultation; nor the issue of both the order confirmation and now this invite for a review being addressed to a name not mine/ours! We suspect therein lay the snag. In any case, we ended up cancelling our order, and were lucky to still find a fine tree locally that was delivered promptly 4 hours after ordering. That's what we should have done to begin with. Lesson learned. On the plus side, our refund required only one follow-up email.

10 décembre 2025
Logo de Christmas Trees Direct

Réponse de Christmas Trees Direct

Dear Ms Jean-Klein,

Thank you for your review. We’re very sorry to hear about the difficulties you experienced with your delivery and the frustration this caused. We understand how disappointing it must have been to face repeated failed delivery attempts and unclear communication, especially during the busy Christmas period.

We regret that your chosen delivery window was not respected and that the courier issues were not resolved effectively. Please accept our sincere apologies for the inconvenience and disruption this caused. We are glad to hear your refund was processed promptly, and your comments will be passed on to our courier and supplier for review ahead of next season.

Kind regards,
Emily
Customer Service Team

Noté 5 sur 5 étoiles

The tree is amazing!!

The tree arrived in time, very carefully packed, fresh and beautiful, bringing spirit of Christmas in our house. I would strongly recommend this service. Everything was as expected ( even better)).

11 décembre 2025
Noté 2 sur 5 étoiles

I’m not impressed with Fraser Fir tree

I’m not impressed with my Fraser Fir Christmas tree. It was obviously cut back from a very large tree judging by the large size of the trunk. It only just fitted in our stand which is a large one. There was sap oozing out of all the many branches that had been cut right back to make an acceptable size of tree.

3 décembre 2025
Logo de Christmas Trees Direct

Réponse de Christmas Trees Direct

Dear Ms Mottram,

Thank you for your review. We’re very sorry to hear that you were not impressed with your Fraser Fir tree and that its condition caused such disappointment. We understand how frustrating it must have been to receive a tree that did not meet your expectations.

Your comments will be passed on to our supplier for review ahead of next season so that improvements can be considered. Please accept our sincere apologies that your experience was not satisfactory.

Kind regards,
Emily
Customer Service Team

Noté 5 sur 5 étoiles

Beautiful Xmas Tree

The tree arrived well wrapped and on time. Once unwrapped, trimmed and placed in a stand, it really is the most beautiful tree we've ever had. Every visitor has commented on its shape and foliage. Fantastic!

4 décembre 2025
Noté 5 sur 5 étoiles

Beautiful Chrissy tree

First time using this company and it was awesome! Was worried what we would get due to not picking our own tree but it was perfect! Really beautiful and delivery was great. Thank you for making our Christmas so easy!

12 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

I ordered a 6ft tree

I ordered a 6ft tree. Am 8.9 ft tree was delivered, far too big for my house and for me to manage.
I had to ask a neighbour for help in cutting away the bottom of the tree to make it fit in my house. I was delighted with the tree they sent last year but this year I have learnt my lesson and I will not order from this company again

10 décembre 2025
Logo de Christmas Trees Direct

Réponse de Christmas Trees Direct

Dear Ms Slater,

Thank you for your review. We’re very sorry to hear that the tree delivered was much larger than the size you ordered and that this caused such difficulty. We completely understand how frustrating this must have been, especially after having a positive experience last year.

Please accept our sincere apologies that your order did not meet expectations on this occasion. Your comments will be passed on to our supplier for review ahead of next season.

Kind regards,
Emily
Customer Service Team

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