chubbtravelinsurance.com 

UPDATE – Think twice before buying Corendon’s travel insurance (CHUBB) 🚩

I originally wrote this review on 31 July 2026, while I was still stranded in Turkey following a serious accident.

I purchased my travel insurance through Corendon, with CHUBB as the insurer and SOS International handling the assistance.

What followed was one of the most distressing experiences I have ever had as a traveller.

After suffering a serious knee fracture and fractures to my lower back, I became completely dependent on a wheelchair and was fitted with a full-length DonJoy brace from my foot to my thigh. My hospital documentation clearly stated that my injured leg had to remain in a horizontal position.

Yet for the first three days, I was left in a hotel room that was not suitable for someone in my condition. I could not use the bathroom independently.

And despite the medical instructions, I never received a suitable wheelchair with the necessary leg support during my stay in Turkey.

This was not simply bad luck

When I was transferred between hotels, CHUBB/SOS had been informed that I required transportation with three seats, because my immobilised leg had to extend across the additional seat.

Instead, a small minibus arrived with only two available seats and a step of approximately one metre.

I had no realistic choice but to crawl into the vehicle.

My return to Denmark was then delayed by four days, because suitable return transportation could not be arranged.

I was finally flown home on 2 August, via Oslo, despite my condition.

Originally, four seats had been booked for the return journey — three for me because of my immobilised leg and one for my companion. Norwegian subsequently removed the fourth seat because of overbooking.

The result was that my injured leg had to extend over the adjacent seat, including during take-off and landing. My companion repeatedly had to get up to assist me and at one point had to sit in the crew jump seat.

Even using the toilet became humiliating and extremely difficult because of my brace and physical limitations.

A nurse was also supposed to come before departure to assist me with hygiene and medication.

The nurse never came.

And what does Corendon’s insurance provider say?

CHUBB itself acknowledged several of these failures in its decision, including the unsuitable hotel room, inadequate transportation, the missing wheelchair leg support, the delayed return, lack of shower facilities and the fact that the nurse did not arrive.

I subsequently submitted a detailed request for reconsideration.

CHUBB nevertheless upheld its previous assessment without meaningfully addressing the individual objections I had raised.

The case has now been submitted to the Danish Insurance Complaints Board (Ankenævnet for Forsikring).

I am sharing this because customers should know what they may actually be dealing with if they suffer a serious accident while travelling.

When you buy travel insurance through a travel company, you reasonably expect that insurance to provide meaningful assistance when you are at your most vulnerable.

That was not my experience.

My advice to other Corendon customers: read the insurance terms very carefully and think twice before relying on this insurance when you need it most.

My trust in Corendon’s travel insurance arrangement has been seriously damaged.

⭐ 1 star — unfortunately, Trustpilot does not offer zero.

By far the worst company I have every worked with. Not exaggerating. I am 3 months into fixing a billing issue. The rep (Nicole Bledsoe) is 100% incompetent at supporting or just even responding to emails. In general Chubb seems to be run by people that no idea what they are doing. No accountability to fix issues. Tiny problems are not fixed - cannot imagine having to deal with them with an actual insurance claim.

Name is john sicari on behalf of my partner yulis and me i want to thank chubb travel insurance indonesia for once i submitted documents required chubb travel insurance was very helpful and explained exactly what i needed to do and refunded the hospital bill 💸💵 on the 18/08/26 iam very happy i have been using chubb travel insurance for a while now and i will gladly use them again and renew my partner travel insurance multi entrance to australia in december thank u very much A++++++

This is the worst insurance I have had to dealt with. I had to cancel my flight because of 2 EARTHQUAKES in my destination, and they said that did not qualify for reimbursement. Also when I kindly called my agent she started speaking over me, would not let me talk and not willing to help me or understand my situation at all. I know how hard it is to work in customer service so I did not yell or complained, but maybe I should have. Worst experience ever.

If I could, I would give it no stars. I had all the coverage through them and I went into a coma for two months and I was told I would be eligible up to $10,000 because of my coma and they used every excuse in the book not to pay me out when that money was supposed to go towards supporting my family. Save your money and don’t deal with them deal with someone else that will actually take care of you and your family. All of the money I paid them was a waste.

La compañía aérea Wizzair ofrece el seguro de cancelación y de viaje con Chubb exclusivamente.
La devolución del importe de los pasajes por problemas médicos antes del viaje sólo parece posible si el viajero y su familia directa son jóvenes y no tienen antecedentes médicos.
(Item más: el viajero comunica la cancelación días antes de la salida del vuelo, Wizzair vende de nuevo el pasaje y luego Chubb niega el derecho a devolución. Negocio redondo al cuadrado).
Desaconsejo contratarlo.

Complete scam. Their terms and conditions are written in a way where every tiny thing can be used so your claim doesn't apply and they abuse that shamelessly. You could sue, but they know it isn't worth it. Stay away!

DO NOT USE THIS COMPANY. FREE OR NOR WITH REVOLT. THIS is by far the worse insurance company in the world , been waiting for a claim since 5 January 2026
Still getting emails asking for the same information. Ridiculous I have reported to the ombudsman

Do not buy Chubb Travel or Home Insurance.
Worst insurance I've had in 25 years.
- The automated web system denies all claims.
- Customer service is impossible to reach.
- 3 weeks to respond to any message.
- But they call/message/email/text to renew.
Never again.

Extremely poor experience after a knee injury abroad. Delays in treatment, constant miscommunication, and even initial confusion over whether I was covered at all.

Felt heavily pressured into repatriation with little notice and no proper planning, while my medical needs were clearly not the priority. Communication was chaotic — missed calls, no follow-ups, and requests for call records were ignored.

Support only improved after repeated complaints and escalation.

Overall: stressful, disorganised, and far below the standard expected from a major insurer.
Avoid

Chubb Travel Insurance truly took care of us when we needed it most. While travelling on holidays overseas, we experienced a medical episode that required a hospital visit and several follow up medical appointments over the following week.

Chubb covered all of our medical expenses and also reimbursed the travel plans we had to miss, including accommodation, tours and flights. They even covered the additional accommodation we needed to book near the hospital while receiving treatment.

We’re incredibly grateful for the support and peace of mind during such a stressful time. Thank you, Chubb, for looking after us so well.

Worthless insurance and a good way for getting your money stolen on a monthly basis
You open a case, they never reply by email, you must call them endless times, then you do not get paid

Vi consiglio di mettere un legale quando avete a che fare con questa compagnia, ritardano i risarcimenti di anni volutamente sottostimano e poi ti aggrediscono telefonicamente. VERGOGNA CHE IL SISTEMA SCOLASTICO SIA MESSO NELLE MANI DI QUESTA GENTE HO COMUNQUE SEGNALATO A CHI DI DOVERE

This company is way beyond impossible to deal with. They lowball everything if you have an incident - I mean not enough to pay half the repair costs. They also take months to do it. BEYOND HORRIBLE COMPANY. They should not be allowed to be in business. Very unethical company. Stay away and if someone hits you - refuse to deal with them and have the person pay you for repairs - just refuse to deal with their insurance because you will be driven crazy only to be paid tens cents on the dollar.

Never buy from this company. The policy wordings state that one must seek medical treatment while overseas first before being eligible to continue treatment after arriving back in your home country. I fell sick (had diarheara) ON THE PLANE BACK. It was a 13 hour journey. There was definitely no way to get any doctor or seek medical treatment. Despite all my documentations and appeals, they stuck to just few of those clauses and reply you flatly.
Most, if not majority of TRAVEL insurances cover at least a 24-hr post-journey window period for any medical expenses claim. This company is ridiculous. NEVER BUY FROM CHUBB TRAVEL INSURANCE.

Una compagnia assicurativa che non risponde al telefono per 25 minuti, in attesa di un operatore disponibile, vale meno del premio mensile che incassa. Disdetta già inviata

Terrible company. Make the process extremely challenging and you have to pay for the first . Go somewhere else. Shocked that they are allowed to operate in the EU and UK. Avoid!

My recent experience with this travel insurance company has been extremely disappointing. My original flight was delayed, causing me to miss my connection and leaving me stranded in Istanbul for nearly 24 hours. While the airline provided a hotel and transport, I attempted to file a claim for the significant inconvenience of the delay itself, including the loss of a day of annual leave.
​The claims process has been an absolute nightmare. The company's response time is glacial, and they operate a constant 'moving goalpost' system, requesting a different piece of information, usually requiring me to contact the airline with every communication.
​After one month, my claim remains unresolved and stuck in this endless cycle of requests. The administrative effort and time ("work") required to simply pursue the claim have honestly exceeded the modest compensation I would receive. This process feels intentionally designed to be so arduous and frustrating that the customer simply gives up.
​I purchased travel insurance for peace of mind, believing I was entitled to fair compensation for my loss of time. Instead, I'm left feeling that the policy is essentially worthless due to the unworkable and draining claims procedure. Still not resolved.

Otto mesi in attesa per il risarcimento per danni alta tensione di enel. Non rispondano alle pec. Impossible raggiungere il centralino - mi staccano per mancanza di operatore. Non capsico perche enel ha contrato questa dita così sfonzionale.

VERY Bad & VERY Disappointing
I was traveling in 2024. I had submitted two claims using AnPost Travel Insurance with Chubb Travel Insurance and had No response to my claims