cinch - Corby Warehouse Avis 

I picked up my car from Cinch Corby and had an issue 20 minutes later. The only offer of help was call the RAC Or wait two days. What sort if company sells you cars that need roadside assistance straightaway?

My wife and I made an appointment on the 29/6/26 at your Corby Warehouse to look at a Hyundai Tucson premium NJ69FYX and take it for a test drive on the same day. When out in the car with the rep we discovered there was a knocking when Brakeing when we got back to the warehouse we were assured by the rep that the knocking would be fixed and the car would be ready to pick up in seven days time. So we duly turned up on the 6th of July and were told all the problems with the car had been fixed and it was safe to drive away so we signed the relevant paperwork and left but as we got less than half a mile down the road we realized that the problem was still there and had not been fixed so we brought the car back immediately. We Were told it would be taken for a test drive by an engineer and then looked at. After a 5-hour! wait we were told there was a problem with the front discs and brake pads and was not safe to be on the road.we were then promised that the problem would be fixed as soon as they got the new parts and give us a call when it would be ready. Then drive home in the part exchanged car .Then by phone we were told it would be a little bit longer because the car needed brake fluid change. Then a few days later we've got another call telling us the ABS sensor needed to be replaced and it would be a few more days then we got another call telling us the offside caliper and near side caliper needed replacing so it would be a few more days longer then we got another call saying that the front engine master cylinder needed to be replaced then we got another call telling us the front engine ABS pump needed to be replaced. This has taken 3 weeks! to get nowhere.The car has also been taxed and insured from 6th July by me Insurance moved over from the part exchange car to new car as you can understand this is very very frustrating. Surely this vehicle would have been tested mechanically and looked at mechanically before it was even put on the forecourt or advertised on your website. Is this the policy of Cinch to sell cars that are unsafe and not road worthy? I am 73 years old and I have bought many cars but I can honestly say this is the worst experience of buying a car I have ever had.I have now cancelled the car and I am still waiting for my refunds.

PS. Have now received refund for the car.
But not my Temporary vehicle insurance for The part exchange car two weeks
My private numberplate which I had put on retention
The inconvenience of moving one car insurance to another then back again This has also been sent to your head office by registered post.
I’m afraid sorry! doesn’t cut it anymore

From start to finish it was excellent. I was telephoned on a few occasions with of how it all works and the information e mailed to me was absolutely great . I was a little apprehensive about buying in line but my son persuaded me and so glad he did . The delivery was great too. I would recommend this company to anyone

Easy to deal with however the Sat nav card was missing when I collected car, staff at the collection point told me to phone customer service, who promised to put one in the post, even followed it up with an email but It’s a month now and it still hasn’t arrived.

Corby cinch was brilliant from start to finish especially Oliver and Ian. Make sure you book an appointment and don't just turn up. Highly recommend.

Pardeep delivered my new car perfectly, was very happy with delivery and the car is perfect.

Happy with cinch and new car

Super straight forward and pleasant experience. Very happy with my new car so far!

My car arrived and the light inside the car wasn’t working which makes me think what else have they missed if they missed such a small obvious fix. The car wasn’t cleaned in details there were a lot of built up dust and sticky residue inside the car and even on the car keys which I think from cinch i expected a little more attention the detail. The customer service is great, very helpful and quick to respond.

Booked a 1pm - 6pm delivery. It came at 7.50am. I thought it would come on a low loader but the driver had driven it here. So the mileage was 200 miles more than stated on the particulars. 3 deep stratches and 1 x stone chip on the car. When I complained, it took them 4 days to respond and they said 'sorry your car was dirty. Here's £50 to take it to a car wash'. I'm now returning it as I have no confidence the matter will be resolved within my 14 day return period. So, now I have to start again despite having insured it and filled out all the V5C paperwork etc. Nightmare!

Very good and in time

We picked the car up from the Cinch depot near Corby. Every Cinch person there was polite, helpful and went out of their way to make the experience easy. Thank you!

I have bought and exchanged twice with cinch, it’s a fabulous way of buying a car ,door delivery .. warranty and money back if not satisfied.. why would you traipse around garages with salesmen hassling you. no brainer !!!

Helpful and reasonably knowledgeable staff although would have preferred learning something of the history of the car.
Car arrived yesterday with some technical issues. Technician has been organised for Monday which is a good response to my concerns.

Very good professional service would use again

Davina was lovely. Easy to talk to made the process a lot easier

Quick reeponse to queries, friendly staff and dilivery driver. Kept up. Regular updates throughout the process were really useful.

Outstanding service.
So unbelievably hassle free i can speak them up enough.
From the limited simple easy to understand instructions, right up to the driver who deliverd my car to my doorstep.
Not a single hiccup not 1 thing I would change about the whole company.
5* seems to low of a rating 🤣
Thank.you all involved.

Can’t fault the service even though I am returning the car under the 14 day money back scheme, the car arrived with several faults mainly electrical which I thought would have already been sorted prior to delivery,but the car had many cosmetic issues which considering the mileage were just too many for me,but like I said there is no issues with the whole process.

Was in and out with my new car in a matter of minutes. Friendly and helpful staff, willing to show everything about the car. Gave useful information and were a delight to deal with. Would use them again if needed

It was an easy experience working with Cinch to buy my car and sort out extra cover and protection. Delivery of the vehicle was not looking so promising but thanks massively to Tony, the delivery driver who went above and beyond to make sure my vehicle was delivered safely to me on my day of choice. Such a kind and friendly man.