cinch - Derby Superstore Avis 1 331

It was a pleasure to purchase my 2nd car from Cinch. Simple and straight forward. Well cared for by Mia Sears. Looking forward to picking up soon.

Ian Neal was very helpful. Would definitely use Cinch again!

Thankyou to the team at cinch for all the help with buying my new car! Ian neal and Sophie and the rest of the team were great! ❤️👌

Had a brilliant interaction with Ian Neal today, he was very helpful and informative which is comforting in a situation such as this, he made the whole experience very pleasant, would highly recommend.

The Company were very helpful and supportive and described all that we had to do to regarding insurance etc. The delivery man arrived on time and was helpful, and took our car away. The allowance of 2 weeks to use the car and if we did not like it they would take it back was such a good idea,also getting our mechanic to check it and if anything needed doing they would pay for it.

Lovely and amazing

Excellent experience overall, great staff and easy processes. Ian Neal was extremely helpful and made the experience completely stress free

From the minute I decided that I wanted my car the customer service was fantastic. I was helped to ensure my car was reserved when my old car went wrong and could no longer be used for part-exchange.
Delivery was booked for a bank holiday Monday and it was delivered earlier in the day than expected which was fantastic.
The car is brilliant and all the service information has been sent through. I have spent the last 2 weeks ensuring I am happy with the car and other than getting used to a different vehicle it has been fantastic.

Ian neal - Perfect customer service and very friendly would definitely recommend coming back if your looking for a smooth car transition process

Very good from start to finish. Delivery very good. Arrived when they said they would. Only one problem nobody has got back to me regarding my missing shelf in the boot.

The 2 front tyres are worn and just about the legal limit.Very poor business from Cinch for a first time customer.I may even return the car in the coming days as I am not happy with this service.

Very good. Good email and telephone communication. Excellent delivery of car and part exchange. Only dropped a star as I asked a question online and still not answered re dash cam. Please respond?

I found CINCH very helpful, nothing was too much trouble. All the staff l dealt with were kind,courteous.
Especially a young man called George. I cant personally get over how kind the staff were. Even the delivery driver was kind and patient.
I cant recommend it enough.

Genuinely great from start to finish, really easy process, kept me updated, part exchange went smoothly and new car was delivered in time and was in great condition, every time I called the call centre they were always really friendly and helpful! My part exchange finance was paid on time and was also updated on this.

Quick and efficient. So far so good.

Great experience - can’t fault any of the process. The staff are very friendly and helpful - not at all pushy. Really pleased with my new car.

Absolutely brilliant service, car delivered with no issues , took my car away as part exchange with zero hassle , Delivery guy was a really good bloke , forgot his name unfortunately but all round good experience

George and Daniel were so helpful in the whole process. George ensured that I was fully aware of my options and talked me through EVERYTHING and answered every question I had.

Daniel, the handover specialist, was thorough in his handover and also answered every little question I had. All in all a fantastic experience thank you so much!

I purchased a vehicle from Cinch in March 2026. Within days of delivery it developed a significant fault with the Diesel Particulate Filter. The car has spent the majority of the time since purchase sitting in a garage rather than on my driveway.

The DPF fault alone took almost a month to fix. Once returned, further issues emerged I didn't even take the car home, leading to another round of delays — and then over a month simply to get the vehicle back into the workshop for a second look. At the time of writing, the repair is still not complete and no confirmed fix date has been provided in writing.
What this process exposed are some serious structural problems with how Cinch operates. Cinch do not appear to communicate directly with their appointed garages. Rather than taking ownership, each side points to the other. No single advisor takes responsibility for your case, so every contact means repeating yourself.

Perhaps most remarkably for a company selling cars, customer service operates Monday to Friday, 9 to 5 only. If something goes wrong with your vehicle at the weekend — as it might, given cars don't keep office hours — you are on your own.

Throughout this entire period I have been reliant on a hire car, which Cinch disputed liability for beyond one week — despite the vehicle being unavailable for the vast majority of my ownership.

I have now formally rejected the vehicle under the Consumer Rights Act 2015 and raised a Section 75 dispute with my credit card provider. This is not where any customer should end up.

Before purchasing through Cinch, I would strongly encourage you to think carefully about one question: what does your experience look like if something goes wrong with the car, or you need to use the warranty? In my case, the answer has been exhausting, drawn out, and deeply disappointing. Their slogan is "cars without the faff." In my experience, it has been nothing but.

Great service from the Cinch team in particular Sam Lewis and George Mitchell. Easy process to buy my car. Will definitely use Cinch again!