Zeus had a great personality during our conversation. He could easily put himself in my shoes. I did most of my homework before calling, but I wanted to review the details before signing up. Zeus... Voir plus
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Lisez les avis des autres
Our dryer is failing with a D90 error code. Paid $200 deductible, they sent out technician. He stayed 7-8 minutes but code doesn't manifest until at least 20 minutes into dryer cycle. He left be... Voir plus
L'entreprise a répondu
I would like to acknowledge Wendy Dunn in Customer Service for her dedication and follow up with our broken dishwasher. After my continued phone calls to Cinch and three weeks down without our dishw... Voir plus
L'entreprise a répondu
The representative did a great job of explaining the coverage, terms and conditions of the home warranty. However, I thought I was supposed to get an email after I agreed to the terms, but I still hav... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Cinch Home Services
Écrit par l'entreprise
Cinch Home Services is an award-winning, leading provider of home protection plans with nearly 50 years of experience. Their solutions help customers cover the cost when appliances and essential home systems including HVAC, plumbing, electrical and more break down from everyday use. All covered repairs are backed by an industry-leading 180-day Workmanship Guarantee. Cinch Home Services works with a nationwide network of vetted service providers to help homeowners when they need it the most. Cinch Home Services, a member company of The Cross Country Group, is headquartered in Boca Raton, FL.
180-day workmanship guarantee
We guarantee our work for 6 months—longer than our competition.
If the problem persists, we will continue to work until we solve the issue at no additional cost to you.
Coordonnées de contact
4700 Exchange Court, Suite 300, 33431, Boca Raton, Etats-Unis
- (888) 312-3811
- erelations@cinchhs.com
- cinchhomeservices.com
4,1
Bien
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Was told by employee when i signed up…
Was told by employee when i signed up that I would be billed monthly of $15.00 if I gave her my credit card #. The next day my bank statement showed $180.00 deducted from my bank account. This is unacceptable. Just credit my $180.00 back to my account.
24 juillet 2026
Réponse de Cinch Home Services
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion regarding your enrollment and billing experience.
We understand your concerns and appreciate the opportunity to review them. A membership specialist has been requested to contact you directly to discuss your account, address the billing concerns you raised, and review any available options.
We value your feedback and the chance to assist further. Thank you for your patience, and we look forward to speaking with you soon.
Very easy appreciate an English speaking person I can understand to understand and answer…
Very easy to understand and answer questions
20 juillet 2026
Réponse de Cinch Home Services
Thank you for your 5-star review! We're happy to hear that your questions were answered clearly and that the information provided was easy to understand. We appreciate your feedback and thank you for choosing Cinch!
she is good rep
23 juillet 2026
Réponse de Cinch Home Services
Thank you for your kind feedback! We're delighted to hear you had a positive experience and that our representative provided excellent service. We appreciate you choosing Cinch and look forward to serving you again in the future.
It was a very good conversation
It was a very good conversation. I was given great information and insight.
25 juillet 2026
Réponse de Cinch Home Services
Thank you for sharing your experience! We're glad to hear the conversation was helpful and that you received valuable information and insight. We appreciate your feedback and thank you for choosing Cinch.
The lady I talk to was very nice and…
The lady I talk to was very nice and she explained everything to me very well couldn’t ask for a better service
25 juillet 2026
Réponse de Cinch Home Services
Thank you for your wonderful review! We're delighted to hear that our representative was friendly, helpful, and took the time to explain everything clearly. Providing excellent customer service and ensuring our customers feel informed and supported is always our goal. Thank you for choosing Cinch, and we look forward to serving you in the future!
They do not respect their customers...
I have had them for a few years and for a couple of services, and they do use quality providers. If you want to change or cancel a service, they are all trained the same. I ordered and paid for a service I hadn't hung up yet, and I asked her to reverse the charge. She said it had already been sent to the service provider, and they are closed; we will call in the morning. I called back several times and received the same story and the same blow-off, saying they can't reach the company in various conversations. The service company contacted me to confirm their date of service, and I canceled their service; I have that in writing. They canceled on the spot and advised me to contact Cinch to complete the cancellation with them. And again, another call to Cinch, same BS. I contacted member services and canceled my contract with them; they immediately canceled our agreement. This does not solve the money they owe me for a service order I canceled. After several calls between 7/23/26 and this morning, 7/25/2026, the service order is still not showing as canceled. I am disputing the charge on my CC for a service I did not receive.
22 juillet 2026
Avis spontané
Réponse de Cinch Home Services
Thank you for taking the time to share your experience. We sincerely apologize for the frustration you've encountered regarding the cancellation of your service request and the communication you've received.
We understand your concerns and regret that this matter has not been resolved to your satisfaction. We have requested that a specialist review your claim and the circumstances surrounding the service cancellation. A member of our team will reach out to you directly to discuss your concerns, review the account history, and ensure the matter receives appropriate attention.
We appreciate your feedback and the opportunity to address this situation. Thank you for bringing it to our attention.
Cinch has attempted to offer a low-ball…
Update: My refrigerator is still not working. It will take longer than expected. It will take another week for the technician to see the refrigerator again. And I assume a week for parts to be authorized by Cinch, and another week for the technician to set up the appointment to come to the house and fix the refrigerator. Overall, I will need to wait another 2 weeks. This keeps getting worse.
Cinch has attempted to offer a low-ball buyout of $550. This amount does not reflect the "like-kind" retail replacement cost of a 25 cubic foot KitchenAid side-by-side refrigerator. Every time I call they give me the same answer, which is that they are not able to do anything. I am suppose to wait 3 weeks for my refrigerator to be fixed. This is not acceptable.
23 juillet 2026
Avis spontané
Réponse de Cinch Home Services
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand the inconvenience of being without a functioning refrigerator.
Our records indicate that the buyout amount was calculated based on the approved cost to repair the covered failure of the appliance, in accordance with the terms of the home warranty agreement. We understand that you have concerns regarding the amount offered and how it compares to the cost of a replacement unit.
We take your concerns seriously and have requested that a specialist review your claim. A member of our team will follow up with you directly to discuss the details of the claim, review the available options, and address your concerns regarding the buyout amount and repair timeline.
Thank you for bringing this matter to our attention. We appreciate the opportunity to assist further.
Customer service agent Jason was quite…
Customer service agent Jason was quite helpful.
I had just had a very bad experience with a recent warranty company which didn’t work out. They didn’t live up to their service promise. Cinch was recommended by one of their contract tech.
22 juillet 2026
Réponse de Cinch Home Services
We're delighted to hear that Jason was so helpful and that he made a positive impression. We understand how frustrating it can be when a previous warranty provider doesn't meet expectations, and we're honored that Cinch was recommended to you. We appreciate the opportunity to earn your trust and look forward to providing you with the service and support you deserve.
Réponse de Cinch Home Services
We're glad to hear the information was clear and easy to understand. Providing straightforward, helpful service is important to us, and we appreciate you taking the time to share your experience. Thank you for choosing Cinch!
Fantastic customer service
Elizabeth in customer service was extremely helpful and polite. The process was easy to understand and get started.
24 juillet 2026
Réponse de Cinch Home Services
Thank you for your wonderful review! We're delighted to hear that Elizabeth provided such helpful and courteous service. It's great to know she made the enrollment process easy to understand and get started. We'll be sure to share your kind words with her and the team. Thank you for choosing Cinch!
Great customer service!
24 juillet 2026
Réponse de Cinch Home Services
We’re delighted to hear you had a great customer service experience. Providing friendly, helpful support is our top priority, and we're glad our team was able to assist you. Thank you for choosing Cinch, and we look forward to being there whenever you need us!
Pricing increases without notice
Pricing increases without notice, "Customer service" is "Cheerful, but the real problems are with the inner workings such as requesting service information, or explanations as to the services. Lately has been getting calls with phone number "To call back to" that are FAKE. Basically, boils down to "The left hand has no IDEA what the right hand is doing. One being here in the USA, the other Overseas. Started out great, but has deteriorated to NO WORTH keeping something that doesn't provide the service it "Promised".
9 juin 2026
Avis spontané
Réponse de Cinch Home Services
Hi Carlos, we're sorry to hear that your experience has left you feeling frustrated. We understand how important clear communication, transparency, and reliable service are when you have a home protection plan.
We strive to provide accurate information regarding coverage, service requests, and account details, and we regret if your interactions did not meet those expectations.
We appreciate your feedback, as it helps us identify areas where we can improve.
Réponse de Cinch Home Services
Jeanne, We're glad to hear you had a personable and positive experience on the phone. Our team strives to provide friendly, attentive service with every interaction, and we appreciate you taking the time to share your feedback. Thank you for choosing Cinch!
I’m pleased with the initial…
I’m pleased with the initial conversation. I will wait to see if the follow through is done with professional expertise before I can comment with confidence.
23 juillet 2026
Réponse de Cinch Home Services
We're pleased to hear that your initial conversation left a positive impression. We understand that follow-through is just as important, and we're committed to providing the same level of professional service throughout your experience. We appreciate the opportunity to earn your confidence and look forward to supporting you whenever you need us.
Buying a policy in seamless
Buying a policy in seamless. Let’s hope that the service is as good.
23 juillet 2026
Réponse de Cinch Home Services
Wayne, We're glad to hear that purchasing your policy was a seamless process. We appreciate your trust in us and look forward to providing the same level of service should you ever need to use your coverage. Welcome to the Cinch family!
Representative was very polite
Representative was very polite, pleasant, and knowledgeable
23 juillet 2026
Réponse de Cinch Home Services
Margaret, We're delighted to hear that our representative was polite, pleasant, and knowledgeable. Providing friendly and helpful service is always our goal, and we appreciate you taking the time to share your experience. Thank you for choosing Cinch! 😊
Cinch Home Services does not respect Customers: I attempted to cancel my subscription…
I attempted to cancel my subscription to Cinch Home Services, but their site won't let me cancel their service. The only way I was able to get rid of a monthly payment to Cinch was to have my bank issue a "stop payment" on their account.
28 octobre 2025
Réponse de Cinch Home Services
We value your feedback about your experience Wanda. We’re sorry to hear that trying to cancel your coverage was frustrating and did not meet your expectations. We understand how important it is for members to have a clear and straightforward process when managing their accounts.
While a stop payment was not necessary to cancel coverage, our Membership team can assist directly with cancellation requests and answer any questions regarding your account. We would have been happy to help through that process.
We would like to look into this for you and ensure your account has been properly canceled. A member of our team will review the account and send confirmation of the cancellation to the email address on file.
Again, we appreciate your feedback, as it helps us identify opportunities to improve the member experience.
I experience with Rick was incredible…
I experience with Rick was incredible it could not have been any better.
23 juillet 2026
Réponse de Cinch Home Services
We're thrilled to hear that Rick provided such an incredible experience. We'll be sure to share your feedback with him, as recognition like this means a lot. Thank you for choosing Cinch, and we appreciate the opportunity to serve you!
Obviously
Obviously, she’s working from home because the rooster was growing through the whole conversation which seemed to take forever
Don’t know why I had to be put on hold so many times for a simple transaction
Tried to get her to explain the details of the plans which she had trouble doing
Wouldn’t recommend her to somebody else
22 juillet 2026
Réponse de Cinch Home Services
Dennis, Thank you for taking the time to share your feedback. We apologize for the background noise during your call. Many of our representatives work remotely, and we're sorry that the disruption impacted your experience.
We're glad we were able to assist you with enrolling in the Electronics Protection Plan you were interested in. However, we're disappointed to hear that the experience did not meet your expectations. We understand that being placed on hold multiple times and not receiving clear explanations of plan details can be frustrating.
Your feedback is valuable, and we will share your comments with the appropriate team for review. We appreciate you bringing these concerns to our attention as we continuously work to improve the customer experience.
Person on the phone was very helpful…
Person on the phone was very helpful and polite.
22 juillet 2026
Réponse de Cinch Home Services
Thank you for sharing your experience! We're delighted to hear that our representative was helpful and polite while assisting you. Providing friendly and courteous service is something we strive for every day, and we're glad we could make the process a positive one. Thank you for choosing Cinch!
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