Don't use City Home Comfort
I left positive reviews for a company called City Home Comfort, and I regret it. In early spring of 2025, I had them replace a boiler installed in my rental property by another terrible company called Novelcare. After 5 years of constant breakdowns, usually on the coldest days, I contacted City Home Comfort because I saw very good reviews for them online. They get those good reviews by pestering customers to leave them as soon as the job is complete.
As it was spring, there was little need for heat. As soon as the cold weather arrived this winter, it broke down. We got it going again through another company because City Home Comfort said my tenants would have to freeze for a couple of days until they could arrive. After it started working, we discovered a new problem I’d never had; it wouldn’t adequately heat the second floor. The company that got the boiler going again had suggested the circulation pump was too small. I relayed this to City Home Comfort who dismissed this suggestion and insisted the problem was due to drafty old windows and lack of insulation, but I said I’d never had this problem even with the previous boiler that kept breaking down. I know it’s a drafty 100 year old house but the boilers always compensated for this problem.
They didn’t care and kept insisting the problem was my windows and lack of insulation. So according to them, I had to spend hundreds of thousands of dollars replacing the windows and ripping up the walls to insulate. I’d had enough and called up The Boiler Shoppe who replaced among other things, the inadequate circulation pump. It cost me nearly $5,000 to correct all the mistakes of City Home Comfort and a further $1,800 to my 2nd floor tenant for the cold days below the municipally required temperature she endured. Since the repairs, I haven’t had a problem. I’ve come to the conclusion that the problems many have with modern boilers doesn’t come down to boiler brand, but to the surfeit of incompetent installers. Many people leave bad reviews for boiler manufacturers when I think they need to be blaming the installers.