Civilservicepensionscheme Avis 

My father has died, no staff to answer phone calls (cut off everytime with “thank you for your call, goodbye”). No response to emails, but no trouble sending letters to say they may have overpaid and then another demanding overpayment!

i’ve been trying to contact civil service pension for months! their phone line doesn’t work, they takes months to respond to an email and the response is just a one line reply and is not worth the email it is printed on! i cannot get into the portal to view any of my pension details what a shambolic service they provide just awful!!!

I would give 0 stars if it were possible. Take ages to answer the phone - 1 hours 36 mins last time when their target is 80% in 30 seconds - what a complete joke. When you do get to speak to someone they promise you whatever is needed will happen just to get rid of you, then it doesn't. No apologies for their countless mistakes, then months later you still aren't paid what you have worked for and are owed. Shockingly bad

I have reached retirement age, but not received my pension or lump sum. I contacted CSP 3 months before retirement date to ask about the process, I filled in every appropriate form I could find on the members Civil Service Pension Portal, but they just don't reply to emails or enquiries via the web form. CSP did not contact me in advance of my retirement date. There is no messaging option on the portal, and they don't answer the phone. They did eventually respond to an email enquiry 2 months after I started trying to get in touch and only after I started finding named individuals and emailing them personally, but too late by then apparently to complete the process to get my pension on time. I still don't have my pension or lump or any idea when I might get it despite asking for an update regularly.

There are two threads for Civil Service Pensions - the second one is MyC where you'll see more reviews.

Radio 4 Money Box podcast on delays encountered by the Teachers Pension Scheme, which is currently managed by Capita, has parallels to some of the issues and delays experienced by civil servants. This is of a concern as I understand Capita has won the contract to take over CSPensions in the near future.

I'm now three months beyond my retirement date and still waiting for my pension and PCLS. My experience has been similar to many other frustrated people with delays and enquiries not dealt with. When will the Cabinet Office step in to address these issues?

Less than a week before retirement I was informed that CSP had discovered an unspecified error with my quote and everything had been returned to the quotes team. I am waiting for a re-quote but have heard nothing - and have received no money, of course. After reading so many reviews from people who are stressed, confused, angry, in bad financial straits, sad and hurt, I wish there were an online forum where we could communicate with and support each other. If you think this might be useful, please give a thumbs up below. Perhaps there is already a forum that I don't know about - if so, please post details here.

After months being locked out of the online portal ,the one were all the the help is suppose to be.
Spent forty minutes on a call to them to be told I couldn't get into the account as id not passed one of the security questions ,I got told the call would have to be terminated lol ,I trying to get access to my own account ,this made be laugh at least.Shocking service altogether ,the worst I've ever had.

15 years' law enforcement service. They flatly refuse to communicate with me about my pension. They've failed to respond to over 8 communications

I wanted to take it early for medical reasons but they just ignored me.

My MP tried on my behalf repeatedly and they just ignored him too.

Totally unaccountable. A shambolic wreckage of a disorganisation.

Terrible service, MYCSP portal and staff are nothing more than an empty space, a void where competence and efficiency go to die. Hopeless online portal, may as well be a toilet seat suspended over a Black Hole for all the good it does. Impossible to contact MYCSP, impossible to get any answers, impossibly inept..the unholy Trinity of naffness!

if I could give minus I would, 1 star is being over generous, what an absolute joke this company is, the person responsible for giving them a contract need to be held accountable. I have been a Civil Servant for over 20 years and if I worked like this, I would have lasted 3 months. 45-minute wait was my best timing. First, I was told I didn’t meet security question “when can you retire?” he put the phone down.
Email received in July saying I hadn’t completed a form, although I had phoned and was talked through how to complete it each section as it’s as clear as mud. Then heard nothing phoned September I’d already started my partial retirement after giving them the required 4-month time scale. To be told oh we haven’t received it, I keep everything as I’m a bit OCD so was able to say I have a receipt, funny they found it, then after that I’d not filled the other one in. Complained why was I not told I’d not completed both? so another 55-minute wait to be told oh we will process it on the 29th September. No care that they are putting people in financial difficulty. I have been a case worker it should literally take about 10 minutes to process 2 forms.
Tip keep/copy everything. Don’t bother when it says email enquires are answered faster, I’m still waiting after 14 days. If it was possible to avoid I would at all costs. I will be contacting my MP and Cabinet office.

It is absolutely dreadful. Worked for civil service over 30 years, took early retirement 2 years ago and still havnt received my pension. Never hear back from them. They just tell me they are waiting for information from my employer. It's an absolute disgrace. I need this money to live on

Just awful. This time I've given up after being on hold for 1hr7mins. Previous response to an email about the portal took a month and only takes you to the next step which doesn't work either. Truly a shocking customer service experience.

Suddenly getting errors last month that my password was wrong. It wasn't. Tried resetting password but every time it tells me the authentication code is wrong!

Have contacted them on numerous occasions and no response. Absolutely incompetent.

Well-nigh impossible to contact. Completely failing to meet the McCloud remedy deadline, so not paying out money that the courts and the government have decided should be paid out to retired members. Unable to give any timeline for such payouts. Essentially broken. It's amazing that the Cabinet Office allows this state of affairs to persist.

I contacted the civil service pension scheme about my pension over ten days ago via the pension online service contact form as there has been no response I tried to find a contact number for the service.

The only numbers that are provided on the website are for, Equitable Life, Legal and General and Scottish Widows. I called both Equitable Life and Legal and General, neither of which have any details of my pension.

I have now sent a complaint via the pension website and also emailed them.

I have completed 27 years in the Civil service after completing 24 years in the Royal Navy. I decided to retire on 27 June 25. After I received my proposal figures in April 25 .i was promised my lump sum would go in to my bank account on the day I retired and then I would receive my monthly sum in July . On 3 July I received a further figure at a lower sum. When I had left my employment . I placed a complaint into CSP and then had to chase after the 20 working days . They blamed my employer providing the wrong date This did not give me a name or department so that I could check this. I have continually been contacting the help desk and followed up with emails and nil replies. I highlighted a number of weeks ago I had fell on financial hardship due to the incompetence of the administration company . On Monday 18 Aug I forward my second personal details and.optiion approval this has been lost in their mail system. I asked for a email to be sent to me for tjhe outcome . I sent the letter 1 st class post and it had to be signed for. I again spoke with the help desk and felt I was being pushed on yet again. I had to stand my ground to get a email sent to the addressed on the envelope complaint officer. No email received at this time I am finding it difficult for finance and unable to pay my mortgage.
Reading through the reviews there is a major problem with the pension admistrator . I am
now escalating my complaint to the minister in charge of the civil service and wish for my case to be investigated . After serving my country and witnessing the difficulties placed upon on me trying to request my pension which I have paid into is a disgrace.My suggestion we start a petition for the company to be investigated on the way we have been treated via poor communication . admistration . and the figures they have come up with. To be given a outcome it was your employers without fact and evidence is not acceptable.

A request that is a simple , details of calculation of my classic pension amount , only £241 monthly , 18yrs 1991-2007 is not resulting in a 'low'amount , Emailing and ringing, csp and the adequate reply not received , August 2025, issue since 2020.
The csp , have been informed that for past year the only income is my classic pension, Sept 2024 , dwp in errors stopped uc top up payments , thus year they managed to convince themselves that jcplus appts were needed , job availability hypothetically, not my situation - they said ' they don't want to talk about uc '?????! 'Employable staff ?! 2025

If I could give Civil Service Pensions a negative score, I would—without hesitation. The response rate is diabolical. A simple question takes an eternity to be answered, and if you dare to follow up, prepare to wait another lifetime. I’ve never encountered a service this poor, and that’s saying something.

I have no idea how much I’ve accrued, no clarity on what’s happening, and no confidence that anyone is actually managing this properly. The silence feels intentional—like they’re hoping we’ll stop asking and simply forget. It’s hard not to feel like this is just another example of the system failing the very people it’s meant to support.

I’m beyond disappointed. This isn’t just inefficiency, it’s neglect.

I had to ask for help to my local MP in order to obtain my Trivial commutation. My CSPs makes mistakes, do not reply to emails and on the phone you can talk to poor customer advisers that cannot do much. Forget to talk to a manager. Honestly, they deserve zero stars

Kafkaesque experience beyond a joke. Repeatedly trying to change my log in password, which is confirmed by them and then immediately blocked. A Sisyphean nightmare to deal with, impossible to phone and it takes them months to reply to emails, which then asks for reams and reams of pointless information,vto which they again make no reply. The company running the pension portal must absolutely hate civil servants. Who is running this outfit?