Cleaningsuperboss Avis 

absolute disgraceful service and total scam.if there was a minus 10 thats why i would put.

⭐☆☆☆☆

Very disappointing experience from start to finish.

My booking was originally scheduled for 10:00 am, but the company changed it to 2:30 pm the day before. On the day, the cleaner arrived at approximately 3:30 pm.

I appreciate that parking at my apartment building is limited. However, I offered to pay for the multi-storey car park directly opposite my building, which I have used myself on multiple occasions. The cleaner declined and said she would look for alternative parking and contact me. I later received a message that the cleaning could not go ahead that day because of the parking situation.

While I was still waiting for the cleaner, I was repeatedly asked by the owner, Lama Gagan, to pay the remaining balance, even though the service had not yet commenced.

As I was flying overseas the following evening, I had booked the clean around a fixed schedule. Since the company was unable to provide the service at the agreed time, I requested a refund of my AUD $275 deposit. My request was declined on the basis that the company does not provide refunds. From my perspective, I had not cancelled the booking—the service could not be delivered as originally arranged.

After I explained my situation, I was told another cleaner would attend the following morning. I made it clear that the cleaner would need to arrive by 7:30 am because of my travel plans.

The replacement cleaner arrived without a working vacuum cleaner, so I had to borrow one from my building concierge. Carpet steam cleaning had also been agreed beforehand, but the cleaner did not have the required equipment. The cleaner told me he had not been informed what type of cleaning had been booked and had expected the necessary equipment to be supplied by the company.

Unfortunately, I was also disappointed with the quality of the cleaning. The floors were left with a significant amount of lint after mopping, and I spent nearly two hours cleaning the apartment myself after the service.

Based on my experience, there were significant issues with honesty, communication, scheduling, equipment, and the overall quality of the service. I would not use this company again or recommend it to others.

Scam company. Reiterating the other reviews. Has been flagged as a scam. Do not pay them any sort of deposit.

WARNING: DO NOT BOOK WITH THIS BUSINESS IT IS A SCAM !!!!

If I could give 0 stars, I would. I am sharing my experience because I genuinely do not want anyone else to lose their money or go through the stress that we have experienced.

I booked an end-of-lease cleaning service with Cleaning Super Boss and paid a 50 percent deposit upfront. The total agreed price was $460. The cleaner was booked to arrive at 9:00am, but when he arrived he had no equipment to complete the job and left without doing any cleaning.

What happened afterwards was extremely concerning. I spent the entire day trying to get a solution. I was told they were trying to find another cleaner, but no replacement cleaner was arranged and no timeframe was ever provided.

My calls were ignored. My emails were ignored. When I finally spoke with someone and asked for a clear answer and a resolution, they hung up on me. My partner also called to request a refund and they hung up on him as well.

Because this was an urgent end-of-lease clean, I had no choice but to book another cleaner at short notice and pay much higher that what we were budgeting for.

After this happened, we found multiple reviews from other customers describing very similar experiences. Based on my experience and the evidence I have found, I believe this business is operating dishonestly and I believe people need to be warned this is a scam business.

We are now pursuing further action to recover our money.

Please do your research before paying any deposit to this business. I would hate for anyone else to experience the same stress, financial loss, and disappointment.

This is a scam, beware.
They take a 50% deposit and never show u. if you try to reach out to them the do not respond or refund the deposit.