The staff were polite, but that’s where it ends. My building had an outage, and it took a full four days before anyone bothered to send someone to investigate or fix it. The lack of urgency, communica... Voir plus
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Lisez les avis des autres
Engineer arrived exactly on the day it was scheduled. Connection was setup in no time. Provided an extension cable as well to facilitate multiple electric points in the store room where router was kep... Voir plus
Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Voir plus
L'entreprise a répondu
Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Coordonnées de contact
Northstar, M4 1LN, Manchester, Royaume-Uni
- 0330 229 1838
- help@clearfibre.uk
- clearfibre.uk
3,6
Moyen
328 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 27 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great customer service and installation
Great customer service so far.
Josh came to install our internet and went above and beyond to get the hub in the place we wanted it.
Really appreciate his help getting us online!
29 février 2024
Avis spontané
Up and running within a few days
Up and running within a few days. Working great. No complaints nice and easy
19 février 2024
Internet comes and goes time to time…
Internet comes and goes time to time especially in the mornings.
16 février 2024
Regular internet failures
Regular internet failures. Third time this week. No internet now for six hours. Extremely unreliable. Avoid!
22 février 2024
Avis spontané
Réponse de ClearFibre
Good Morning, sorry to hear you are having issues with your service. We will be more than happy to assist so please could you give us a call on 0330 229 1838 or email help@clearfibre.uk and we will get this resolved. Many thanks, Nathan - ClearFibre Support
Good service
Quick and easy to set up plus good customer support. Thank you Clearfibre!
15 février 2024
Brilliant customer service
Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product.
Great UI online for account mgmt and really helpful support whenever I've spoken to anyone. The BDM I spoke, Tom, to was great too. Talked me through the renewal offers which were quality. Will be staying with ClearFibre until I move house.
21 février 2024
Avis spontané
Night and day compared to previous supplier
I switched to ClearFibre five months ago, and I am so happy I did, it's night and day compared to Plusnet.
The installer was friendly and professionally, the broadband connection is fast and has been working without a hitch so far, and the customer service is top-notch.
12 février 2024
Avis spontané
Simple change over from anitger provider
10 février 2024
Minor problem sorted very quickly
5 février 2024
Took alot longer than usual more than 2…
Took alot longer than usual more than 2 days to get access to internet, even when everything was already setup.
30 janvier 2024
I haven't had a working wifi in 5 days
I haven't had a working wifi in 5 days. Engineers were dispatched after days of calling in for support. One of the devices (small black box) was replaced, however, to this days I still don't have wifi.
11 janvier 2024
Réponse de ClearFibre
Hi Lenka, sorry that your connection was not working upon your arrival. As promised on Friday, I can see our engineers arrived first thing this morning to replace your router and get your services live. If you are happy with your service, it would be great to see an updated review with your comments. Many thanks, Emma - ClearFibre Support
Use a better provider if you have the option
I encountered a significant issue with ClearFibre's services while I am living in the UK, leading to a prolonged period without internet connectivity. Despite repeated assurances and follow-ups, the resolution process has been exceedingly slow and frustrating. We have been without Wi-Fi for over three weeks, severely impacting our ability to work remotely and manage daily tasks that rely on internet access.
Communication with ClearFibre has been unsatisfactory. While they gave us an update on what the issue is, the resolution timeline remains vague, extending possibly another 1-2 weeks which would leave us a MONTH without internet. The suggestion to switch providers, as a tenant, is not a practical or quick solution and comes across as dismissive of the urgency and inconvenience we are experiencing.
This experience has been disappointing, primarily due to the lack of prompt and effective action to resolve a critical service issue. The situation has not only caused significant disruption to our daily lives but also reflects poorly on ClearFibre's commitment to customer service and reliability.
19 janvier 2024
Avis spontané
Réponse de ClearFibre
Hi Eira, as per our email comms, we will be in touch with an update as soon as possible on connecting your home to our fibre network.
Quick and easy
Quick and easy. Engineer came out and sorted the problem. Also showed me the speeds to assure me it was up and running.
16 janvier 2024
Absolutely chuffed to bits
Absolutely chuffed to bits, Cracking speed!.. installed by a lovely bloke!!.. would recommend
13 janvier 2024
Installation of new fibre supply
The planning for the installation of fibre in my flat was smooth. I was contacted by Tom Shaw who saw that I had not completed an application for this previously. Tom answered my various questions and advised me on the process. On the day of installation I did not have my phone on me before 9am. When I contacted ClearFibre (at 11am) to ask what was happening they told me that the engineer (Josh) had tried calling me at 8:30 (when I didn't have my phone), had proceeded with another local job and was then driving out of Bristol... however having heard from me the engineer turned tail and came back to do the installation. It turned out that the fibre installation up to my flat was not working but the engineer solved this within an hour or so before installing my router. The engineer was efficient and helpful and had gone out of his way to get my job done following the earlier lack of contact on my side. Professional and friendly service all round.
10 janvier 2024
New tenant
Bad, ten days after I applied for connection but still not working, awaiting final checkup and activation.
13 janvier 2024
Réponse de ClearFibre
Good Morning, thank you for taking the time to leave us a review and for your time on the phone earlier on. I really do apologise for the issues faced following the activation. We hope that following our chat earlier and the resolution has improved your experience. Please just give me a call or email should you have any further questions. Many thanks, Nathan - ClearFibre Support
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