The staff were polite, but that’s where it ends. My building had an outage, and it took a full four days before anyone bothered to send someone to investigate or fix it. The lack of urgency, communica... Voir plus
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Lisez les avis des autres
Engineer arrived exactly on the day it was scheduled. Connection was setup in no time. Provided an extension cable as well to facilitate multiple electric points in the store room where router was kep... Voir plus
Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Voir plus
L'entreprise a répondu
Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Coordonnées de contact
Northstar, M4 1LN, Manchester, Royaume-Uni
- 0330 229 1838
- help@clearfibre.uk
- clearfibre.uk
3,6
Moyen
328 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 27 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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disconnect every 5 mins consistently
I've been using ClearFibre since 19-08-25, it has been consistently disconnecting, contacted support but so far nothing, very unreliable
28 août 2025
Réponse de ClearFibre
Hi there, sorry to hear you are facing disconnections. I can most definitely resolve this for you, please can you drop me an email over to help@clearfibre.uk FAO Emma and I will pick this up. Please include your full name and address within the email. Many thanks, Emma - ClearFibre Support
I can use internet now.
ClearFibre-san
Thank you for your quick response.
I can use wifi from last week end.
Kind regards
31 août 2025
Réponse de ClearFibre
Hello Akira, I just wanted to follow up to ensure you have received the new router and your connection is working well now? If you are facing issues still, please drop me an email over to help@clearfibre.uk so I can assist further. If you are satisfied that the fault is now resolved, it would be great if you could update your review to reflect this. Many thanks, Emma - ClearFibre Support
Great service, but you pay for it!
The team were swift to contact me and arrange the installation date and Jason James who came to install the service was both lovely and competent and installed everything very quickly with minimal disruption to my day. My reason for not giving 5* is that I believe the service itself to be extortionate given that they have a monopoly on the high speed service in our building!
22 août 2025
Professional and quick
13 août 2025
All good straight forward setting up.
15 août 2025
“I am very satisfied with the service
“I am very satisfied with the service. The team was professional, friendly, and always ready to help. Everything was handled smoothly and efficiently, which made the whole experience stress-free. I truly appreciate the support and highly recommend their service.”
8 août 2025
Réponse de ClearFibre
Hi Claudio, sorry to hear you are facing problems with your connection. Have you reported this to our Support team? We can definitely help to get this sorted for you, please do reach out to us on 0330 229 1838 or email help@clearfibre.uk. We look forward to hearing from you soon. Emma - ClearFibre Support
Quick and efficient
29 juillet 2025
Brilliant when it worked, poor when it didn’t
Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period woeful, not proactive at all, had to continually chase for updates, which soon descended into copy and paste platitudes with little useful information. Organisation has now pulled all service from my building, leaving those who stayed with them in the lurch. Absolute farrago, couldn’t recommend.
16 mai 2025
Avis spontané
Réponse de ClearFibre
Hi,
We’re very sorry to hear about your experience.
While we worked with our suppliers to try to restore service as quickly as possible, we clearly didn’t meet your expectations for communication during that time. For that, we apologise, we understand that regular, clear updates are important, and we regret that you felt you had to chase us for information.
We do appreciate your feedback and will be reviewing how we handle such complex situations in the future.
Terrible Customer Service
I did everything as indicated and the internet doesn’t work. I called customer service and they told me they would call me back. Over 5 days have gone by and no one has called.
Terrible service.
7 juillet 2025
Réponse de ClearFibre
Hello Orlando, I am sorry to hear you are having problems with your connection. Please can you drop an email over to help@clearfibre.uk FAO Emma and I will pick this up for you ASAP. Many thanks, Emma - ClearFibre Support
Cancelled without warning or reason
They announced, halfway through my one-year contract (and one-year rental), that they’re cutting off service to my entire building. No reason specified except that they have the right to do so somewhere in their terms of conditions. This has left me scrambling to find a new fibre provider, at extortionate prices given I can’t commit to a full year, and means I’ve had a hole drilled in my wall for just six months of service. It’s truly awful customer service. I’ll never use them again for sure.
They have not given me "two months free service" as claimed in the reply. This is a lie. It is only one month. This will not make up for the additional costs I will incur moving to a new plan.
14 juillet 2025
Avis spontané
Réponse de ClearFibre
Hello Jared, we are sorry that we have had to terminate our services to your building and the inconvenience this causes you. We do recognise that there is never a good time to decommision a site as it will always impact our connected customers in some way. We hope that the 2 month free service period gives you enough time to locate a new supplier, perhaps one that you can transfer services over to your new address once your tenancy is up. Apologies again for the disruption. Emma - ClearFibre Support
Easy to register and set up !
5 juillet 2025
Good friendly staff and so far a…
Good friendly staff and so far a reliable service from the broadband.
3 juillet 2025
Our connection is the worst I have ever…
Our connection is the worst I have ever had. Drops out every 15 mins. I tried to contact you many times with no success.
18 juin 2025
Réponse de ClearFibre
Hello Glen, sorry to hear you are facing issues with your connection. You will be able to get through to a member of the team by calling 0330 229 1838 or if you send an email to help@clearfibre.uk FAO Emma, I will keep an eye out for this and pick up on the fault for you. We can most definitely help so please get in touch at your earliest convenience.
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