The staff were polite, but that’s where it ends. My building had an outage, and it took a full four days before anyone bothered to send someone to investigate or fix it. The lack of urgency, communica... Voir plus
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Lisez les avis des autres
Engineer arrived exactly on the day it was scheduled. Connection was setup in no time. Provided an extension cable as well to facilitate multiple electric points in the store room where router was kep... Voir plus
Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Voir plus
L'entreprise a répondu
Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Coordonnées de contact
Northstar, M4 1LN, Manchester, Royaume-Uni
- 0330 229 1838
- help@clearfibre.uk
- clearfibre.uk
3,6
Moyen
328 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 27 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It was quick to activate it
It was quick to activate it. And I checked the network speed, both download and upload are stable. Great work team.
29 juillet 2024
Professional and helpful team.
The Clear Fiber team has solved my connection issue and taken my urgent need seriously.
29 juillet 2024
Avis spontané
Good when it works
When things work well it's good value, but support can be extremely difficult to pin down, resolution for issues takes a very long time, promised followups often don't materialise, and chases are sometimes completely ignored.
25 juillet 2024
Avis spontané
Réponse de ClearFibre
Hi Paul, sorry to hear you have encountered difficulties getting the support you need. If you have any outstanding issues, please drop me an email over to help@clearfibre.uk FAO Emma and I will pick this up for you. Emma - ClearFibre Support
Speed is not same with their promise
10 juillet 2024
Réponse de ClearFibre
Good Morning, thank you for taking the time to leave us a review. We have picked up your ticket raised and have sent you an email so we can look into this issue. Look forward to speaking soon, many thanks Nathan - ClearFibre Support
Everything went to plan
Everything went to plan. The fitter was v professional, courteous ana tudy
9 juillet 2024
It keeps disconnecting and the internet…
It keeps disconnecting and the internet ain’t that quick
2 juillet 2024
Réponse de ClearFibre
Good Morning, sorry to hear you are having service issues. Please give us a call on 0330 229 1838 or email help@clearfibre.uk. We will be able to get this sorted for you. Many thanks, Nathan - ClearFibre Support
The service is top quality and the…
The service is top quality and the customer service experience was handled great by the customer service team 👍
1 juillet 2024
The service is not working
The service is not working. Moved into my new house a week ago and my internet was meant to be set up already. After trying to get it sorted for a week now, there’s still no internet.
The customer service assistants are nice, we are not getting anywhere.
2 juillet 2024
Réponse de ClearFibre
Good Morning Levi, I am unable to locate any orders that have not already been made live for you. Please can you call or email help@clearfibre.uk with your full address and we will look into this for you. Many thanks, Nathan - ClearFibre Support
Easy to set up and quick resolution and…
Easy to set up and quick resolution and response times.
25 juin 2024
ClearFibre network is good, but...
ClearFibre network is good, but they failed to provide me with the wifi SSID & Key after the activation of network service.
27 juin 2024
Gone right off the boil and now cancelled
Took advantage of their offer of a 9 month free period while my existing broadband contract comes to an end. Easy to order, engineer arrived on time and was efficient and pleasant. My wired connection is giving 904 Mbps download and 764 Mbps upload, so very happy with speeds and service so far. All good.
——
Update 05/06/25 - ClearFibre connection has been woeful now since 16/05/25 for me and other residents in my building. Since mid May, the internet service has been poor to nonexistent, together with a lack of communication and copy/paste responses from support that have provided no tangible information or reassurance about the problem or a timescale for a resolution. I have cancelled today, despite there being no other FTTP providers in my area. Enough is enough now. As a result, would hesitate to recommend.
27 juin 2024
Avis spontané
Connection issues
Connection issues, slow internet, not stable, I reported the issue several times and it is still bad. Internet can just shut down for like 10 seconds, so all your games and applications that use internet will disconnect. They sent me new router to replace my old one, it was worse then my old one.
28 juin 2024
Avis spontané
Réponse de ClearFibre
Hi Nurlan, Sorry to hear you are having issues with your service. We have reached out on Whatsapp to assist further. Many thanks, Nathan - ClearFibre Support
Never heard of clearfibre until six…
Never heard of clearfibre until six months ago. Since then the customer service has been excellent. Kept us fully updated when we did have an issue which was resolved quickly as promised. Thank you. Highly recommend them.
27 juin 2024
Avis spontané
Terrible provider, packet loss, drop outs, no fix
3 weeks into nearly unusable internet including speeds 50x lower than advertised. Tech support 'applying fixes' despite nothing improving constantly. Poor communication often days without response. You know it's a matter of company resources when you've had business fibre infrastructure failures that are fixed within 24 hours but this is in it's 4th week now and they still haven't diagnosed the issue. Avoid and use a more well established provider.
14 février 2024
Réponse de ClearFibre
Hi Harald, We really do apologise for the ongoing disruption to your service. We have replied to your email this morning and will be in touch with an update later today. Many thanks, Nathan - ClearFibre Support
It's absolutely fantastic
15 juin 2024
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