CLEARAvis 

My experience with CLEAR at San Diego Airport was extremely disappointing, and much of that comes down to poor management. The process was disorganized, inefficient, and far from the “expedited” service that CLEAR advertises.
Ron, the manager, demonstrated unprofessional and dismissive behavior. Instead of addressing concerns or helping resolve issues, he made the situation worse through poor communication and an obvious lack of leadership. A manager should support both customers and staff, but Ron appeared uninterested in doing either.
The staff overall seemed confused and unsupported, which reflects directly on management. CLEAR is supposed to reduce stress at the airport, but this location added unnecessary frustration and wasted time.
I would not recommend CLEAR at San Diego Airport unless there are serious improvements in leadership, accountability, and customer service.

Never give notification of renewal until shows up on your credit card statement and won’t refund as can’t get to talk with live agent only waste your time on an Ai chat. Do t waste your money not worth it!!!!

The Clear over at Las Vegas Airport Terminal 1 is incompetent. Why would you split two lines and make it difficult to get to? Either u walk all the way around to get to your location or go through the crappy side when you clearly paid for the shit service! Im pissed

Your employee are stupid racist

My wife was traveling alone through O’Hare Airport with two babies and was standing in the regular TSA line. Halfway through the line, a man approached her and asked if he could help since she was struggling with the kids.

She reasonably assumed he was an airport or TSA employee.

Instead, he was a CLEAR sales agent.

He pressured her into signing up for a CLEAR membership, implying that if she did not sign up, she would be sent to the back of the TSA line. Under stress, with two babies in her arms and fearing missing her flight, she felt she had no choice.

She handed over her credit card against her will and was immediately charged $200.

This was not consent — it was coercion. Targeting a mother traveling alone with infants and using her vulnerable situation to force a paid subscription is predatory, deceptive, and unethical. At no point was it made clear that this was a sales pitch, not assistance.

CLEAR should be ashamed of allowing this type of behavior at airports. I will be disputing this charge and filing formal complaints. I strongly warn other travelers: do not assume CLEAR agents are there to help you.

In signing up for a free week they required two forms of ID. Unfortunately my second form of ID I handed him was a credit card. Exactly 2 weeks later they charged my card for $209, one year worth of Clear. I finally was given a phone number to call them. I will get a refund, but it will take 3 to 10 days. To me, that is totally unacceptable. I never authorize the charge in the first place.

I reported them to reportfraud.ftc.gov. You should do the same. Maybe we can put them out of business.

I would like to give them no stars.They are a scam!!!!! Beware. I was with my grandaughter who has Huntingtons Disease, in the Miami airport.The was a bit of a line for security and she started having a panic attack. A girl saw this and came up and said she could get us thru quickly if we signed up for a free 14 day trial. I gave my credit card. I was afraid they might not be on the up and up so I cancelled the next day.20 days later they charged me $334.00. I have disputed the charge and plan to file charges against them with the Texas attorney general and a complaint with the better business bureau.

A clearme reprentative was at the airport security area telling everyone to skip the line and come over to their line. When I went there they signed me up for clear and never told be there was a charge of $209.00. I found it on my credit card statement a couple of weeks later. I called the company and I was told through an AI chat bot that I could not get the fee refuneded because it was beyond the 14 day window.

They promised no charges will apply until I approve it, well they charged my credit card $209 without my permission.
The service was not even worth it since there were no lines. Just fyi they only there for outbound flights not for incoming flights
When I tried to cancel they offered me half price and when I selected no they tried to offer me two months free

Traveling from O’Hare Chicago on December 2025 I was approached while standing in line by a polite representative who offered an “electronic check,” saying I was eligible. At the time, I was not medically well and had completed three major intercontinental trips within four months. The electronic process went well, and till this point I wasn't told this was a paid service.
Only at the very end I was asked to provide my bank card. I was told the cost would be about $50. While processing the payment, the representative casually mentioned/ mumbled that my family could use it for one year when I already payed. There was no explanation from his side or agreement from my side. I felt only surprised, disappointed for a poor service.
However, two weeks later, I discovered I had actually been charged by CLEAR $209 for a service that I didn't needed ; it saved me maybe five minutes and provided no real benefit.
Immediately, I visited the website, and found I had been enrolled in a “subscription” that was never clearly explained, written, or agreed to.
I am a trusting person, which made this experience especially upsetting. It was shocking for me that a major international airport like ORD allows this type of misleading and disrespectful practices. I strongly urge travelers to be alert, to ask very clear questions and think twice before agreeing to anything while in line.

After trying countless times, doing everything right, and contacting Clear. Using their useless help. It still doesn't recognize me? I guess I won't be "certified"......

Clear is a terrible place of employment. They put on a fake smile and Persona for the customers, but, treat the employees absolutely terrible. They have no morals or dignity, moral or respect for their employees. Especially their female employees. They make fun of their employees short comings as well as their appearance. It makes it very uncomfortable and hard to be productive and doing your job. It's the management that bullies and Antagonize their employees daily

I paid $180 for Clear’s concierge service expecting efficiency, responsiveness, and basic follow-through. Instead, I spent six hours on chat trying to get a single reservation confirmed — and never once received meaningful help.
There was no urgency, no ownership, and no resolution. I was passed around, left waiting, and ultimately ignored. For a service that exists solely to save time, Clear Concierge did the exact opposite. I would have been better off handling the reservation myself from the start.
What makes this especially unacceptable is the price point. Charging a premium for a concierge service that cannot even confirm a reservation — or provide access to an actual human who can help — is indefensible. This wasn’t a complex request. It was a basic function that the service completely failed to perform.
This experience was frustrating, inefficient, and frankly misleading. Clear Concierge did not provide a concierge experience at all — just hours of wasted time and zero results. I do not recommend this service to anyone and regret purchasing it.

Horrible...charged TWICE for years, Customer Service is an AI bot who seems like purposely frustrates

I am writing this review regarding management and workplace treatment at CLEAR at Detroit Metropolitan Wayne County Airport (DTW).

This situation began when I arrived to start my scheduled 4:00 a.m. shift. Upon reporting to the office as required, I unexpectedly encountered a situation involving a manager and a Senior Ambassador that made me uncomfortable. I immediately removed myself from the area, minded my business, and returned to my assigned lane to continue working.

Afterward, I was subjected to aggravating and insulting behavior from both individuals, despite having done nothing inappropriate. The work environment became hostile, and I felt targeted and threatened. Due to the stress of this interaction, I left work about an hour later feeling shocked and fearful that my job was at risk. Later that day, I experienced severe chest palpitations and anxiety symptoms that led me to seek emergency medical care, where I was informed I was experiencing a serious cardiac event.

After approximately one week of recovery, I returned to work. The General Manager was understanding and supportive, for which I am very grateful. Unfortunately, the Senior Ambassador involved continued to antagonize me. I was repeatedly insulted, undermined, and spoken to disrespectfully — at times in front of passengers. There was also an incident where I was physically grabbed and ordered to comply, in the presence of management. I was treated as though I was inferior, which was humiliating and distressing.

This behavior continued for over a year. During that time, false reports were made about me, I was written up repeatedly, and I constantly felt as though efforts were being made to have me terminated. I endured this treatment because I loved my job and feared losing my employment.

Eventually, due to the ongoing stress and its impact on my health, I asked management if my position would be secure if I took time to recover. I was reassured that my job would be safe. However, after taking six months to focus on my health, I attempted to return and discovered that I had been terminated and permanently barred from reapplying.

Since then, I have made multiple attempts to reach out to other hiring managers and CLEAR representatives to seek clarification or assistance. Unfortunately, my efforts have been unsuccessful. I have reason to believe that communication has been blocked at the individual level, preventing me from being able to receive help or advocate for myself. As a result, I have been left without support, answers, or any avenue to resolve this situation.

I later learned that negative documentation had been placed in my file, which appeared to be personal rather than performance-based. This was devastating. I was well-liked by coworkers and passengers alike and consistently contributed positively to the workplace. To lose a job I genuinely loved in this manner has been emotionally, financially, and physically damaging.

CLEAR promotes values of professionalism, respect, and trust. My experience did not reflect those values. I hope this review encourages leadership to closely examine how power is exercised within management, how employee concerns are addressed, and how workplace conflicts are documented — especially when an employee’s health and livelihood are involved.

What a scam! I was at the airport and a very nice lady offered to check me in without waiting in line. She asked for my debit card, but said I wouldn't be charged anything, but that she hoped I would join their services in the future. A couple weeks later there's a charge on my debit card for $209! What is this for? I went to their website to try and get that charge reversed. No luck, so far.

I was a little lost at Las Vegas airport on November 20th and was approached by a friendly-looking gentleman who offered his help. I walked over and, like a magician's sleight of hand, was railroaded into CLEAR membership. The agent, Jeff, assured me this would be quicker than going through the passport line. In the time it took to sign up and be directed through, I could've gone through the regular line twice over. But don't worry, I was also assured I could cancel for free within 30 days and wouldn't be charged. Imagine my surprise then when I logged in on December 8th to discover that apparently, the charge date was this day. I cancelled, and was charged $209. I informed its AI chat bot and was assured the money would be refunded between 3-5 days. It's now the fifth day, and there's no sign of the money.

It appears this service is a total grift, and anyone who works for it should be utterly ashamed of themselves.

Cold calling scammers. Will try and rip you off and bs you in the phone. Tell them to F off and hang up. As moral as Epstein and trump

The Clear representives at LAX obviously have a script which involves pitching their new technology as a complimentary test. I was shown on-screen that the amount due that day would be ZERO - it even had the $189 regular fee CROSSED OUT with a grey line through the total.
However, the catch is their usage of the term "today" as in, "you won't be charged anything today!" (But later, you bet). Total scam. I knew something didn't seem right when I was asked to insert my debit card, but was assured it was just part of the testing procedure for the LAX remodel.
Do not give these people your credit card! Their contract with TSA needs to be terminated.

charges $500 for myself and 2 adult children to use, most airports the precheck line is shorter then clear, total waste of money at this point.