clementsagency.co.uk Avis 

Avoid this is a scam. They are getting even more clever learning from previous feedback. Very convenient how they can’t find customers with any of the names of the reviews. Stay clear. Lure you in with pressure and underhand tactics then you can’t get out. Spoke to others who have paid and no received the service.

This is a scam.

They contact business owners claiming they can secure a business rates discount for your property. They initially ask for a £5.99 fee and state that if they successfully obtain the discount, they will then charge £1,100.

However, after you pay the £5.99, they do not carry out any work or provide any evidence that they have applied for or secured a discount. After some time, they demand the second payment despite having done nothing.

I would strongly advise others to avoid this company.

This company already brought me to the court and of course they dare not show up. I provided all the details to the judge and I won the case without paying a penny. So please don't be scared! Avoid this company if you can!

Unfortunately, due to my lack of knowledge about how this initial £5.99 payment worked, combined with the “no win no fee” promise they made over the phone, I also fell into this situation.

I cancelled the service two days later without signing anything and without providing any documents to them.

I have since spoken with other people in online groups, and it appears that this company regularly operates in this manner.

Now all I can do is wait and see whether they decide to take me to court, where I will present my side of the story to the judge — a story that seems very similar to what many other people have already described.

My advice to others is not to give in to pressure. Companies like this often rely on people not fully understanding how these agreements work. After learning more about the British legal system and speaking with others in similar situations, I believe people have every right to defend themselves and their positions properly.

It is genuinely disappointing to see businesses operating in this way.

A bunch of scammers and they know it and they don't care.

i got scammed by these people, i guess if you are here its too late, go to court, thats the best policy, its time, but they will not win, They are just scamming a system.

Avoid these people at all cost. They have all the right words to advise a reduction in business rates is possible and convince you to suspect a good result due to their ability to navigate the process with the valuation office.
But really they are nothing but scammers raking in gellable peoples cash with no intention in getting a reduction. I suspect they have scammed tens of thousand business.

Absolute scammers, for anyone reading this please stay clear of this company. They operate under Clements Agency or Business Rates Relief Itd. They are doing fraudulent activity in what appears to be a legal way. They trick you, but if you record phone calls, and listen back, you realise that they take your card payment, put you on hold, send the email with their terms, then process they payment. So it appears you had their terms first, but actually you gave your card details first. You fight them and this is the way to get your money back.
DO NOT EVER CONSIDER USING THIS FRAUDULENT COMPANY.

They have run out of people to give a FALSE good review. terrible company run by horrible people. AVOID!!!

never requested any services from Business Rates Relief Ltd, nor did I sign any contract with them.
Despite this, the company claimed there was an agreement and tried to demand payment through threatening legal action and applying undue pressure.

I have filed a defence in court, and the case has been allocated to the Small Claims Track.
This experience was stressful and time-consuming, and it appears they use aggressive tactics to obtain money from businesses without proper authorization or a valid contract.

I strongly advise anyone considering their services to be very cautious and verify all documentation before engaging with them.

Very similar experience to other on this site. Cold called and told that I could save on business rates. Told them I was not interested and that my accountant had already got me reduced rates. But said I only had to pay £5 for them to investigate. I quite clearly asked that there would be no more charges and there would only be charges if I wanted to proceed once they had done the original discovery. They came back a few weeks later and said they would save me money but I had to pay £999 at which point I said I was not interested. They went ahead and took the money from my account. I called them many times but they would not answer or respond. Like others eventually went to court and the judge looked at the evidence I judged in my favor and then they had to pay me the money back with interest. The only issue is this whole process took 2 years and I am sure there are people who lose their money because the process takes too long. Very unethical company

Scammers - avoid!!!!
Don't use business account to pay them the £5 they ask for.
Then the big fee nearly came out and Lloyds stopped it.
Following letters to take my mum to court for the money, and a court date received, we pulled a case together and clements didnt attend.
Take them to court. You've a good chance of winning, we found a loop hole. These are scammers and cowards. Disgraceful individuals.
They were using forceful tactics on their tape they submitted as evidence. They messed right up with us. Fight!!!

AVOID these scammers at ALL COST my experience is the same as all the other reviews . including saying they would take me to court so I paid the £998 ... Can never get through to them.... absolutely terrible what can be done about them?

** Update - I see Clements have repsoned to this to say I woudln't verify my details. I have already raised this with Trustpilot who need to do better at protecting peoples information rather than emailing you to give your personal details to a company you have already reported as a Scammer!!

Scam company how they continue to get away with scamming people out of a small fee over the phone to "look at your rates" and then use that payment as agreement to a permanent contract without actually reducing your rates and producing fake reports is beyond me! Ended up in court,don't let bully you into paying a good judge will see straight through them. Word of warning they produce fake emails and time stamps so take as much evidence as possible with you and beware Clements Agency & Business Rates Relief Ltd are the same scammers!! Reported both companys to Action Fraud.

conmen,don't fall for their lyes,promise the earth then don't answer the phone

I agree with everyone else please AVOID T

Fraudsters and confidence tricksters. STAY AWAY

! AVOID THIS COMPANY !TOTAL SCAM!
DO NOT ENGAGE WITH THEM AT ALL
Do not hand over any money, bank details or share information. Do not exchange emails or communicate with any of them.
There sales pitch involves telling you they can reduce your business rates - no information was ever forthcoming and the aggressive nature from all at Clements Agency was very disconcerting and very stressful.
After 2 years of battling with them, they decided to take us to court - we took a punt and it paid off - the case was thrown out of court "Claim Dismissed" on March 24th 2025.
Clearly we are not the only ones who have experienced this sham of an organisation.

I got similar experience as others.

Approached 5.95 initial fee to check the eligibility of business rates reduction and confirmed I am eligible. After 2 days they took £900 from credit card with out even told me when i have asked told me sent email but initial agreement is no win and no fee.

Like everyone said in the review until two years no message after so many follow up confirmed by that I am not eligible for business rates relief.

These guys are scammers - any way we can get my money back from this company at all and advise please.

Scam. avoid at all cost