Cleopatramask Avis 

DO NOT PURCHASE. Worked 10 times then no longer held a charge. Support is ridiculous. They ask for endless videos and then when submitted do not respond. Warranty is useless. Bad quality mask and hideous service. A scam

DO NOT PURCHASE THIS MASK!!!! SCAM!!!!!!
Total scam company and you will regret it.
I saw these reviews after I purchased this mask and it was too late. I started my dispute with my credit card immediately and saved all communication that I had with this company. The cleopatra mask took forever to get to my house. When I tracked it, the item was sitting in the same place for days. That’s what started making me suspicious . Then I saw these reviews and knew I was dealing with the same exact experience everyone else listed on here.
I called the Cleopatra mask’s phone number (1-800-884-7605) and it was always just a taped recording, never a customer service rep. Then I emailed them and it took days to get a response. I finally received a response from the infamous “Tiff”. I requested the return mailing address multiple times and finally got an address in Cheyenne WY. I spent $30 to properly return the package (which was never opened) and the package was refused. Then I reached out to the company again showing “Tiff” that they refused my package. I was hopeful because I actually saw a refund post on my account. Within a day, Cleopatra canceled that refund. So I wrote them again telling them they are a fraudulent company. After that, I never received another response. It took 2 days for my credit card to rule in my favor after I submitted all of my evidence in the dispute. That being said, it is a disgusting scam and they keep getting away with it. I made sure to contact the Federal Trade Commission and the Better Business
Bureau about Cleopatra Mask running a scam. Once you purchase from Cleopatra mask, you will not get your money back from them. DO NOT BUY!!!!!

This is a total scam. I wish I'd read the reviews before ordering. It was so good to be true. This fake company doesn't deserve any star. Not sure how are they still operating. It wasn't right from the very beginning. They said the parcel was shipped but the status showed "Info received" for a week and then gone. Couldn't find my order. The customer care team doesn't bother to reply or keeps saying be patient the order is within the timeline. This company shut be shutdown immediately looking at the number of customers reporting the same thing. I am not sure if I am gonna get my money back and this is the worst decision I ever took.

It stopped working within a few days. No response from cleopatra at all after several email. I then got PayPal involved. The cleopatra people were not truthful with PayPal and told them that I altered the mask. It is a scam!!!!! Do not buy anything from them.

Omg i did not see these reviews before hand - I received the mask this afternoon , plugged it in for 3 hours until the green light came on - thought id try it out and it simply just doesn't work at all. - Now i dont know if im going to get the 300 pounds i paid ( supposedly discounted. - yet i now see it for as little as 90 pounds on other sites!± Total scam i guess,

I too ordered a mask from them, but for some reason I decided to read reviews after I purchased it… when it came I never opened I just contacted the company saying that I had no issue but wanted to return. They ask for a video. I said I would not be sending one because I had heard that they are a scam and that the reviews online are terrible. They eventually sent a return address and I asked if they were going to actually accept it when it came. The person answering emails doesn’t really answer questions, just gives generic responses. I told them that I filed a complaint with shop pay and stopped payment on them. After a week or so, Affirm denied my request despite all the emails and reviews that I sent to show support. I went ahead and payed the balance and to my surprise they sent a refund email and after another week it showed up in my account! Now 2 weeks later I received the mask back because they refused the package!!! WTH. I just know that they are going to say that I did not try to return and recharge me! Now I’ve demanded a return shipping label. I refuse to pay another dime for shipping this thing! I have zero faith in this company and have left negative reviews anywhere I can find. I saw this mask on the board of dermatology as it’s top recommendations and even emailed them! This has been going on for 6 weeks now…

BEWARE NOT SAFE - Contrary to what they told me over and over again, this mask DOES NOT protect your eyes from the LED lights. Customer service claimed there are pre-installed light protectors (there are NOT). There are clear, rubber pieces that you manually place into the mask's eye openings. They DO NOT block light and they keep falling out as you are using the mask.

The mask is heavy and it is difficult to secure it on you with the straps they provide. Customer service told me if I had problems to lay down when using it (seriously??)

Overall their customer service is HORRIBLE! They are misleading and clearly do not know what this mask does or does not have! I suspect they just use a script when replying to concerns. Sure, they provide you with a telephone # to call for assistance, but when you call the # you receive a recording telling you to send them an email. Email after email over a week resulted in me being told if the mask doesn't protect my eyes stop using it (seriously??).

It took additional emails for them to finally respond and provide me with a return label (BTW do not miss the fact that you are to pay the return charges). I was also advised that they use a 3rd party to process your return and refund your money. They advised that it could take at LEAST 14 days and if I do not receive my refund, I have to go back through email hell and hope someone responds. Well, I did return the mask so I'll just have to wait to see if I am actually refunded the money (I'm skeptical, but hopeful that I will).

FYI - I did send them a review, but it was never posted. I suspect they didn't post it because it was negative, but 100% true.

Warning , this company is fraudulent, do not purchase. There is false statements and advertising on their website. There is no customer service, they do not reply to your emails, the provided telephone contact number has only a pre-recorded message as no one answers it. They will take your money and has no intentions of refunding it regardless if you cancel your order before dispatch or if the product is faulty on arrival as others have noted below. Wish I had read this site before purchase, luckily I used my credit card and will now pursue section 75. However, they should not be allowed to continue scamming honest consumers, and should not be allowed to continue trading online in uk, so I will be report to all relevant authorities as well as including Consumer Champion The Guardian daily newspaper. There is also a listing for Cleopatra Mask Ltd with useful information at Companies House for the public, and I will investigate if it is same responsible.

Hi everyone,

I wish I had looked on here before I purchased this mask. It’s a complete and utter scam. I ordered the mask on 31st December 2023, it took two weeks to arrive and when it did. It was faulty straight away, I sent emails and videos to the company and asked for a refund. They agreed but gave me a US address to return it too, even though the return address on the box was based in the UK. It’s £35 to return to the US and from what I can see I will likely not get the refund but I have purchased it using my PAYPAL account and will be flagging it with them.

I received a faulty mask - 46 emails and 3 months later and we still don't have a resolution. They respond to emails IMMEDIATELY with friendly messages, only to never actually resolve anything. I did not want to have to pay to ship the mask back since I had received a faulty item. I was happy to have them pay to send it back, and to receive a working replacement. Headache, and a total scam.

Horrible Customer Service!!!!
If you can’t trust them to do the right thing with your wallet, how can you trust them with your face?
My husband ordered me this mask for Christmas, it is not the one I wanted. There was a button as he was checking out to get the mask for $90 less. He hit that and it automatically billed him for a SECOND mask! He emailed them immediately asking to cancel both orders, they wrote back and said they couldn’t cancel that they had ‘already shipped and that he could return them’ and they agreed to pay shipping. They took a very long time to arrive ( funny thought they had already shipped?) he needed to keep hounding them via email for the return shipping. Finally he was able to return them and they only refunded one for $209. Emails went back and forth and he was told he would get the refund but then nothing. He had not received word on his refund and he went to paypal. Cleopatra had given him partial credit for the $299 order. Paypal refunded the other order, but we are still short $90. As a small business owner we do the right thing, this company does not do the right thing and used deception to get the second order. Integrity is everything. So again I ask: If you can’t trust them to do the right thing with your wallet how can you trust them with your face?

All started with I decided to purchase this Cleopatra Mask. The tracking on the parcel was not provided accurately, should have been a red flag then. Finally received the mask and after the 2nd use, product faulty. I initiate the return for refund costing me $75 AUD to return to an address provided in the USA only for the parcel to be refused and sent back to me. As per previous reviews I will be reporting this company and writing bad reviews to prevent other consumers from being SCAMMED!!!!

Order from them on December 31 2023, and canceled the next day I was told by email (Tiff) an AI that the product had already shipped and I would need to wait until I received the shipment and would be reimbursed to send back which I did it arrived in February it took 2months . I did receive my original amount but not the shipping. I have not heard back after several emails and will take this to the Federal trade commission. This company is a fraud and should not be allowed to do business!!! They do not deserve a star . And wish I had followed the post office advice of refusing shipment, but knew if I did they could say they did not receive the mask. Address on box was China.

As has been stated over and over, this overwhelmingly seems to be a scam company. Some reputable news sites are promoting this mask, which increases consumer trust in the product. I would encourage people who have been scammed to write to any site/social media accounts that are representing this as a valid product.

I had the same experience as listed here over and over. I purchased a mask. It quit working within a month. I was asked to send videos. I was given a runaround by "Tiff" who I think is an AI assistant. Finally, I asked to return it. The address was a random Staples. I even called the Staples in IA, but they couldn't provide any information due to privacy laws. I sent a gazillion emails, all with cheesy, fake, empathy like "I understand how this can be frustrating" and "I'm sending this urgent to my manager." Anyhow, nothing ever happened and by the time I escalated it Apple Pay--who I used to pay thinking there was some protection--any time to dispute it had expired. I'm just out $300 and a lot of wasted time.

Please, don't buy this mask. It's junk, and you'd just be supporting a scam company.

The cleopatra mask (£249) lasted less than 4 months. I sent video footage of the faulty item but was advised my reporting was outside of the 120 day redund policy. I reviewed their terms and conditions which stated they adhere to US Federal.law - which clearly states a refund should be obtained where goods are faulty. I then read reviews on Truspiilot which stated the company operate from China. I reviewed Chinese legislation relating to faulty goods which also stated that a refund is indicated. I have made a report to the UK Fraud Agency and have an open case. I forwarded all the above information to Deluxe along with the Crime Number. They refuse to engage any further. This company should be prevented from trading expensive faulty goods

This company is a scam. They charge £300 for a useless poor quality piece of plastic that does not work. The email responses are automated and they keep asking you to send videos, but their emails reject videos. Their business model is clearly to keep putting obstacles in the way of a refund until customers give up and lose their £300. Very disappointing.

DO NOT USE! This is a scam site. They take your money, the despatch notice shows order but never moves to item depatched/collected. The customer service email is automated and the phone number doesn’t connect.

Promised a refund now for over month. Returned the mask to the company, customer service team have now promised a refund for weeks - still nothing will be reporting to the Iowa Attorneys Office and the UK Trading Standards for not processing the refund and retaining my money whilst having returned the product.

Truly awful. Do NOT buy from this company. The item was not initially dispatched (paid via credit card), when I asked for a refund they THEN dispatched the item and said it couldn't be reversed. I eventually received it and immediately sent the unopened box back to the address they gave me for return (via tracked Royal Mail delivery). They have now refused to sign for the delivery and have marked it 'return to sender'! Despite emailing them they have not responded. I am now claiming this as a fraudulent transaction via my credit card company. If I could give zero stars, I would!

They will not send me a return label or even tell me how to return my item. I’ve been emailing with them over a week and keep getting same generic response. I’ve tried calling the number and it’s a recording!