Click Blocks Avis 582

Réponse de Click Blocks

12 janv. 2026

Thank you for sharing your feedback. I’m sorry to hear how disappointing this experience has been, especially as the order was placed well in advance for Christmas.

While we are a UK based brand, we fulfil orders from international warehouses to allow us to serve customers worldwide. This information is outlined in our shipping policy, but we understand how this can still come as a surprise and we appreciate you raising it.

We also understand how frustrating it is when an order doesn’t arrive in time for a gift, particularly during the busy holiday period. If you haven’t already, please contact our support team at info@click-blocks.com
with your order number so we can review the delivery status and assist further.

We regret that this experience did not meet expectations and appreciate you taking the time to share your concerns.

Réponse de Click Blocks

12 janv. 2026

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear how upset and frustrated this experience has been, especially with the order being intended for Christmas.

We want to be very clear and transparent. Click Blocks is a UK based brand, however we fulfil orders from international warehouses in order to serve customers efficiently worldwide. This is outlined in our shipping information, though we understand how delays during the peak Christmas period can understandably raise concerns and feel unacceptable when communication doesn’t land as expected.

We’re also sorry that our email responses felt impersonal or unhelpful. While some acknowledgements are automated to ensure all enquiries are logged quickly, our support team does review and respond to cases individually. Any offers mentioned are optional goodwill gestures, not a replacement for resolving the underlying issue.

Regarding delivery, once parcels are with the courier, delays, returns, or misrouting are unfortunately outside of our direct control, though we do monitor tracking and assist wherever possible. That said, we fully understand that this does not ease the frustration of a missed Christmas delivery.

We take allegations of dishonesty very seriously and want to reassure you that our team, including Isabelle, acts in good faith and aims to assist customers fairly and transparently.

If you are willing, we would still like the opportunity to review your order one final time and provide clear confirmation of its status. Please contact us directly at info@click-blocks.com
with your order number so this can be escalated and reviewed properly.

We regret that this experience has left you feeling so dissatisfied and appreciate you sharing your concerns.

Réponse de Click Blocks

12 janv. 2026

Thank you for taking the time to share your feedback. We’re really sorry to hear that you feel this way and understand how upsetting it is when a purchase doesn’t match what you expected, especially after spending a significant amount.

We want to reassure you that Click Blocks is a legitimate business, and the contents of each pack are based on the number of blocks listed on our website at the time of purchase. Larger orders may arrive in multiple packages depending on how they are fulfilled, which can sometimes give the impression of receiving less than expected at first.

That said, we take concerns like this seriously and would like the opportunity to review your order details and confirm that everything was delivered correctly. Please contact our support team at info@click-blocks.com
with your order number so we can look into this for you and assist further.

We appreciate you raising your concerns and regret that this experience has left you feeling disappointed.

Réponse de Click Blocks

12 janv. 2026

Thank you for taking the time to update your review and share your experience. We’re genuinely sorry for the frustration and distress this situation has caused, especially as these orders were intended as Christmas gifts for your grandsons.

We understand how upsetting it is when orders arrive late or separately, and we acknowledge that receiving updates that don’t clearly address the specific order you’re asking about only adds to that frustration. This is not the experience we aim to provide, and we’re sorry that our communication has fallen short in your case.

To clarify, larger or multiple orders can sometimes be shipped separately, which is why one order may arrive before another. Our support team should always reference the correct order number when responding, and we regret that this did not happen clearly here.

We want to be very clear that Click Blocks is a legitimate business, and we do not post or fabricate reviews. All Trustpilot reviews are left independently by customers, both positive and negative. We fully respect your right to share your experience, even when it’s critical.

We would still like the opportunity to review the status of your second order properly and provide a clear, accurate update. Please contact our support team at info@click-blocks.com
with both order numbers so this can be escalated and reviewed directly.

We regret that this experience has left you feeling so disappointed and appreciate you taking the time to share your concerns.

Réponse de Click Blocks

12 janv. 2026

Thank you for taking the time to leave such detailed feedback. We’re genuinely sorry for the frustration this situation has caused, especially with your order being intended as a Christmas gift.

We understand your concerns around delivery times and transparency. Click Blocks is a UK based brand, however we fulfil orders from international warehouses so we can serve customers worldwide. This information is included within our shipping policy, but we acknowledge that this may not have been clear enough at the point of purchase, particularly when customers are ordering time sensitive gifts. Your feedback on this is valid and appreciated.

We’re also sorry to hear that you felt your emails went unanswered. While we do use automated acknowledgements to ensure enquiries are logged quickly, every case should still receive a relevant and personalised response, and we regret that this was not your experience.

Courier delays do increase significantly during peak periods such as Christmas, but we understand your point that knowing an order is shipped internationally would naturally shape delivery expectations from the outset.

If you are willing, we would still like the opportunity to review your order, confirm its current status, and respond properly to your enquiry. Please contact us again at info@click-blocks.com
with your order number so this can be escalated and reviewed directly.

We appreciate you sharing your concerns and regret that this experience has led you to feel disappointed.

Réponse de Click Blocks

12 janv. 2026

Thank you for taking the time to share your feedback. We’re really sorry to hear how disappointed you feel, especially after waiting for delivery and intending this as a gift.

We understand how frustrating it can be when a product doesn’t meet personal expectations. Click Blocks are priced based on the materials used, magnet strength, safety considerations, and the overall play experience, but we appreciate that value can be perceived differently from person to person.

To clarify, Click Blocks is a UK based brand, and we fulfil orders from international warehouses to serve customers globally. This information is included in our shipping policy, though we acknowledge it may not have been as clear as it should have been at the point of purchase, and we appreciate you raising this.

If you would like us to review your order or discuss available options, our support team is available at info@click-blocks.com
and would be happy to assist further.

We regret that this experience has left you feeling dissatisfied and appreciate you taking the time to share your concerns.

Réponse de Click Blocks

12 janv. 2026

Thank you for taking the time to leave your feedback. We’re very sorry to hear how upsetting this situation has been, especially as the order was intended as a Christmas present for your son.

We want to be clear that Click Blocks is a legitimate business and we would never intentionally send an order to an incorrect address or refuse a refund unfairly. Orders are dispatched using the delivery details provided at checkout, and once a parcel has been handed over to the courier, address changes or redirections are often restricted for security reasons.

That said, we fully understand how frustrating this feels and this is not the experience we want any customer to have. We would really like the opportunity to review your order properly, confirm what happened with the delivery, and explain the available options clearly.

Please contact our support team at info@click-blocks.com
with your order number so this can be escalated and looked into directly. We regret that this experience has left you feeling so disappointed and appreciate you sharing your concerns.

Réponse de Click Blocks

12 janv. 2026

Thank you for taking the time to leave your feedback. We’re very sorry to hear how frustrating this experience has been, especially after placing two orders and waiting such a long time for delivery.

We want to be clear that Click Blocks is a legitimate business, and we do not intentionally delay refunds or withhold orders. While we are a UK based brand, orders are fulfilled from international warehouses, which can unfortunately lead to longer transit times or delivery complications in some cases. We understand how disappointing this is, particularly when it happens more than once.

If your orders were not successfully delivered, we would like to review order #74748 in detail and clarify the current refund status for you. Please contact our support team at info@click-blocks.com
referencing your order number, and we will ensure this is checked and addressed properly.

We regret that this situation has left you feeling distrustful and disappointed, and we appreciate you bringing this to our attention so it can be reviewed.

Réponse de Click Blocks

12 janv. 2026

Thank you for sharing your feedback. We’re really sorry to hear that your order has not arrived yet, especially after being placed at the start of December.

We understand how frustrating this is, particularly when deliveries take longer than expected during the busy holiday period. We would like to review your order and check the latest tracking information so we can assist you properly.

Please contact our support team at info@click-blocks.com
with your order number, and we’ll be happy to look into this for you.

Réponse de Click Blocks

12 janv. 2026

Thank you for taking the time to leave your feedback. We’re really sorry to hear how worried and disappointed you are, especially with this being a Christmas present for your children.

We want to reassure you that Click Blocks is a legitimate business, and we understand how concerning it feels when an order hasn’t arrived and you haven’t received the response you were expecting. During the busy pre-Christmas period, response times and deliveries can unfortunately be slower due to high volumes with both customer enquiries and courier networks, but we appreciate that this does not make the situation any less stressful.

We would really like the opportunity to check your order and provide you with a clear update. Please contact our support team again at info@click-blocks.com
with your order number, and your message can be escalated and reviewed as a priority.

We regret that this experience has caused you concern and appreciate you sharing your feedback.

Réponse de Click Blocks

12 janv. 2026

Thank you for taking the time to share your experience. We’re genuinely sorry for how disappointing and frustrating this situation has been, especially with the order missing both your son’s birthday and now Christmas.

Waiting this long and repeatedly being asked to wait longer is understandably upsetting, and this is not the level of service we aim to provide. While international fulfilment and courier delays can occur, we fully recognise that this does not make the impact on your plans any easier.

We would really like to review your order properly and give you a clear, accurate update rather than generic responses. Please contact our support team at info@click-blocks.com
with your order number so this can be escalated and looked into as a priority.

We regret that this experience has left you feeling so dissatisfied and appreciate you taking the time to raise your concerns.

Réponse de Click Blocks

12 janv. 2026

Thank you for taking the time to share your feedback. We’re really sorry to hear that the product did not meet your expectations, especially after choosing our top package.

We understand how disappointing it can feel if the contents appear smaller than expected or if you believe items may be missing. The Legendary Pack includes the exact number of blocks and components listed on our website, but we appreciate that perception can vary when receiving a physical product for the first time.

If you believe items are missing from your order, we absolutely want to look into this for you. Please contact our support team at info@click-blocks.com
with your order number and a brief description of what you feel is missing, and we’ll review this with you promptly.

We regret that this experience has left you feeling disappointed and appreciate you bringing it to our attention so it can be checked properly.