Hi Peter,
Thanks for your feedback — we completely understand your frustration with the delay, and we’re sorry for the inconvenience this has caused.
The main challenge with these orders is the size of the Starlink roof mounts. At around 2 metres long, they fall outside the limits of most standard courier networks. Unfortunately, in our region, Aramex is currently one of the only carriers willing to handle items of this length without the freight cost becoming extremely high (often hundreds of dollars).
We also checked with our admin team and weren’t able to find a record of your call or a voicemail. If a message isn’t left, we unfortunately don’t have a way to return the call — but we’re always happy to get back to customers as quickly as possible when we have their details.
That said, we agree that delivery times haven’t been up to standard in this case, and we’re actively reviewing alternative logistics options to improve reliability while still keeping shipping affordable for customers.
In the meantime, we’d really like to help get this resolved for you as quickly as possible. Please reach out to us directly at 0434907827, and we’ll prioritise tracking and resolving your order.
We appreciate your patience and the opportunity to make this right.
— CLICK Data & WiFi