CloudpawsAvis 

22
TrustScore 4 sur 5

4,1

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

As I needed stairs and a high density foam bed as soon as possible for my 9-year-old Cavoodle (who has luxating patellas), I had to cancel my order due to Cloud Paws’ slow shipping recently. However,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

After purchasing the Cloud Paws 4 Step for our old boy, he unfortunately wasn’t able to use them after much coaxing. We contacted Ricky to request refund and return instructions. Not only did we... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The transaction with CloudPaws was very easy and straightforward. Communication was key and they kept me informed at all times when order was delayed. I had to return one of the items and the process... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Have not received my dog bed, no communication along the way only on WhatsApp a message saying it would be sent out this week which it has not. Does not respond to emails or the phone number provide... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Animalerie

Écrit par l'entreprise

CloudPaws is an Australian premium pet wellness brand on a mission to bring elevated comfort, dignity, and joint protection to dogs at every stage of life. Based in Fortitude Valley, Queensland, we design vet-informed pet equipment that protects aging joints, restores independence for small and senior dogs, and looks beautiful inside the modern Australian home. Our hero product, the CloudPaws Comfort Stairs, was developed in collaboration with veterinary physiotherapists to solve a problem we kept hearing from owners: their dogs were straining, hesitating, or being lifted onto sofas and beds — and existing pet stairs were either flimsy, plastic-heavy, or an eyesore. Our orthopaedic memory foam stairs feature a 17° vet-designed curved incline that reduces hip flexion and spinal compression on every step. A non-slip rubber base keeps them stable on hardwood, tile, or carpet. A removable, machine-washable suede cover keeps them fresh. And a rigid internal chassis means zero wobble, completely silent operation, and confidence for even the most hesitant dog. CloudPaws Comfort Stairs come in three sizes — 2-step, 3-step, and 4-step — supporting dogs from small breeds under 10kg right up to large breeds of 90kg. Four muted, premium colourways (Cumulus, Oatmeal, Slate, and Heather) are designed to blend into contemporary interiors rather than clash with them. Every order is backed by our 30-Day CloudPaws Guarantee — a full refund, no questions asked, if your dog doesn't take to the stairs within 30 days. We ship Australia-wide within 1–3 business days, with free shipping on orders over $100 AUD. We believe pets deserve the same comfort their humans do. Whether you're caring for a senior Labrador, a small Dachshund, or a post-surgery recovery, CloudPaws is here to give them their independence back — gently, beautifully, and without compromise.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

22 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(22)

22 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Great customer service

Originally thought this was a scam. Apparently there was a website and email address issue. The owner has contacted me and I have received a refund. I very much appreciate the prompt and professional response. 4 stars as I never got to try the product.

8 mai 2026
Avis spontané
Logo de Cloudpaws

Réponse de Cloudpaws

Hey Jason, we are a legit business. Our hosting on GoDaddy was taken down Thursday. We are back live on CloudPaws.com, and Support@cloudPaws.com. Can you please let me know your order number, as I have no order in our system under your name, and would be happy to jump on the phone with you :)

Noté 4 sur 5 étoiles

Updates

Update: the money was refunded and it was all sorted out.

SCAM WARNING — Cloudpaws

If you're thinking about buying from Cloudpaws, DO NOT. I ordered an item and paid, but:

• The website is now completely down
• Their contact email doesn't exist / bounces back
• There is no way to reach them whatsoever

This has all the hallmarks of a scam store — they take your money, then disappear. I lost mine and I don't want you to lose yours.

I ordered 15 days ago. Your phone is always busy. And no news on the delivery. I will adjust the review when I receive what I paid for. Thanks

30 avril 2026
Avis spontané
Logo de Cloudpaws

Réponse de Cloudpaws

Hey, I am Kessin the owner of CloudPaws. We are not a scam, unfortunately our hosting on GoDaddy was interrupted yesterday, which made our website and email go down. We are back online with CloudPaws.com and our email is now Support@cloudpaws.com. If you check the bottom of our website, my phone number is there. I would be happy to answer yours or any customers/ future customers queries. We are extremely sorry for the inconvenience the last 24 hours has caused current, past and future customers. We are a new business, and this has been as frustrating for us as I can imagine it was for you. Rest assured your order will be shipped to you.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus