Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I have been looking for the right summer shoes for ages. Look, style, comfort and price are really important. I was able to finally find what I was looking for - ticking all my boxes. Great site,... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I cannot give 5 stars as I have yet to receive the item however this is based upon the experience of purchasing my dress. I have a few occasions coming up, and a search engine for a comfortabl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This was an easy, relatable service with a wide range of products to choose from. Great communication and a good support service to. Looking forward to using them again.

L'entreprise a répondu

Noté 5 sur 5 étoiles

first logging at clovedale website. I was looking for a flip flops with arch support, not many to choose, but the few they had where just perfect with a reasonable price.

L'entreprise a répondu


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

72 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Great communication about my order

Great communication about my order. Hopefully the dress is as lovely as the picture depicts on the website.

22 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi PMS,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Noté 5 sur 5 étoiles

So far so good

So far so good. I’ve only just ordered and I’m being asked for a review 🤷‍♀️ but, so far so good

22 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi Consumer,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Noté 1 sur 5 étoiles

I ordered mens trainers uk size 12 on…

I ordered mens trainers uk size 12 on the 7th of May.
Nearly 2 weeks later they arrived (this had already raised suspicion with me as to what part of the world these were coming from).
They arrived, poorly packaged, no labels or tags. The only visible description was "45" on the underside of the tongue. 45 is a UK 10.5.
I complained and asked for a refund.
They asked for photos of the shoes. done.
They replied
"After reviewing your case, the item was delivered in good condition and matches the size ordered. Since this is a fit concern and not a product defect, return shipping would normally be at the customer’s expense as stated in our store policy.

To make things easier, we can offer you a replacement in your preferred size for only £14.67—and there’s no need to return the original item. You may keep it or pass it on to someone who may fit it better."

45 is not a uk 12! they sent the wrong size.
Second offer
"As a gesture of goodwill, we would like to offer you a 15% partial refund of your original purchase amount, and you may keep the item — no return is needed. This is the quickest and most convenient resolution we can provide." why would i want to keep shoes that dont fit! this was their error.
Third offer
"Option 1: Keep the Item (Recommended)
• 25% refund of your purchase amount
• You may keep the item with no return required
• This is the quickest and most convenient resolution we can offer, with no further costs or steps needed from your side

Option 2: Return for Full Refund
• Return the item to our overseas warehouse
• Once the item is received and inspected, we will process a full refund of the item cost (excluding the original shipping fee)
• Return shipping costs would need to be covered by you

Return Address:
Warehouse of Sujia Aihua
1511 Jingang Avenue East
Jindong District, Jinhua City
Zhejiang Province, 321000
China"

Fourth offer "Option 1: Keep the Item (Updated Offer – Recommended)
• Receive a 30% partial refund of your purchase amount
• No return required
• This is the quickest and most convenient resolution available"

To return the shoes tracked back to China costs around £29 with EVRY.

The service is terrible, the shoes are worth not even half of the £47 (there abouts) what i paid for them.

This company is not to be trusted, do not waste your time or money - do your research into other reviews (wish i did).
Give this company a wide berth unless you want issues, poor service and a ridiculous outcome.

21 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi Norman,

Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Noté 5 sur 5 étoiles

Great website and great service

Great website and great service

22 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi IAN,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Noté 4 sur 5 étoiles

A positive shopping experience

I cannot give 5 stars as I have yet to receive the item however this is based upon the experience of purchasing my dress.

I have a few occasions coming up, and a search engine for a comfortable yet beautiful dress brought me straight to this page. Navigating the website was easy, as was the purchase itself.

Reviews appear generally positive and the delivery time frame is clearly visible at the checkout.

The only issue, as with many sites, is the size guide - it isn’t all that clear, so I hope my purchase fits well.

21 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi Mrs Holly Wilkin,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Noté 5 sur 5 étoiles

Easy to order and very good price for…

Easy to order and very good price for money. Did not yet receive the item but excited about the deal

20 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi Mr Persia,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Noté 5 sur 5 étoiles

Highly recommended

Easy order process, great prices and amazing product

20 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi Eve,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Noté 5 sur 5 étoiles

LA 54

Easy cite to use very straightforward put in a request payed and all completed,just waiting on the goods to arrive.

20 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi Lesley Appleton,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Noté 5 sur 5 étoiles

Easy process

Easy process

20 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi Ella,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Noté 5 sur 5 étoiles

Excellent service from the seller

19 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi Tickles,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Noté 5 sur 5 étoiles

The coat was exactly what I was looking…

The coat was exactly what I was looking for and the true sizes made it really easy to pick the correct size once I measured myself, great reviews for this item about the quality helped with my choice also

20 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi Sergeant ,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Noté 1 sur 5 étoiles

This is a SCAM company

This is a SCAM company. Do not purchase anything from here. Cheap fashion, un registered materials, no labeling. No return policy. DO NOT BUY ANYTHING!!!!

17 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi Sophie,

Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Noté 5 sur 5 étoiles

My order went through very smoothly and…

My order went through very smoothly and i look forward to the items been delivered within the timeslot allocated.

19 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi Shirley,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Noté 5 sur 5 étoiles

Excellent service

Excellent service. I had to email a query (entirely my fault) and the response was almost instant!

19 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi Nancy ,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Noté 5 sur 5 étoiles

Easy to Manover threw the app…

Easy to Manover threw the app everything straight forward easily and helpful from size to explaining product like being in a top quality shop with all information from making it a great experience contact nbrs given and can't wait for my purchase thank u

19 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi W kowalczyk,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Noté 4 sur 5 étoiles

Very easy to order

19 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi Julianne Barnard,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Noté 1 sur 5 étoiles

Was Mova London. Just a rebrand.

Ah, Mova London (also known as Label London) have rebranded as Clovedale. They are a sham company, based in China and have hundres of 1-star reviews. Don't give them your money. The quality is terrible and anything you send back has to go to China (not that that's mentioned anywhere), will likely get stuck in customs and you'll lose your money.

19 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi Frank ,

Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Noté 4 sur 5 étoiles

Easy to order

Easy to order, been kept upto date about my delivery.The only thing, I've still not received my order and it's 5 days since I ordered, I'm assuming it won't arrive now until after the Bank Holiday

18 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Noté 1 sur 5 étoiles

Beware

Beware - Clovedale was previously Mova London which has almost 500 1 star reviews on Trustpilot. Note the return address is for China, which you will be required to pay postage for and make your own arrangements for customs too, which will likely mean the expense of a courier. The item I received was meant to be a medium men’s size but was closer to a child’s size.

12 décembre 2025
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi K D,

Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Noté 5 sur 5 étoiles

The easy of your website and ordering…

The easy of your website and ordering process

17 mai 2026
Avis spontané
Logo de Clovedale

Réponse de Clovedale

Hi Mr Laurence Turner,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus