Clovedale Avis 72

Great communication about my order. Hopefully the dress is as lovely as the picture depicts on the website.

So far so good. I’ve only just ordered and I’m being asked for a review 🤷‍♀️ but, so far so good

I ordered mens trainers uk size 12 on the 7th of May.
Nearly 2 weeks later they arrived (this had already raised suspicion with me as to what part of the world these were coming from).
They arrived, poorly packaged, no labels or tags. The only visible description was "45" on the underside of the tongue. 45 is a UK 10.5.
I complained and asked for a refund.
They asked for photos of the shoes. done.
They replied
"After reviewing your case, the item was delivered in good condition and matches the size ordered. Since this is a fit concern and not a product defect, return shipping would normally be at the customer’s expense as stated in our store policy.

To make things easier, we can offer you a replacement in your preferred size for only £14.67—and there’s no need to return the original item. You may keep it or pass it on to someone who may fit it better."

45 is not a uk 12! they sent the wrong size.
Second offer
"As a gesture of goodwill, we would like to offer you a 15% partial refund of your original purchase amount, and you may keep the item — no return is needed. This is the quickest and most convenient resolution we can provide." why would i want to keep shoes that dont fit! this was their error.
Third offer
"Option 1: Keep the Item (Recommended)
• 25% refund of your purchase amount
• You may keep the item with no return required
• This is the quickest and most convenient resolution we can offer, with no further costs or steps needed from your side

Option 2: Return for Full Refund
• Return the item to our overseas warehouse
• Once the item is received and inspected, we will process a full refund of the item cost (excluding the original shipping fee)
• Return shipping costs would need to be covered by you

Return Address:
Warehouse of Sujia Aihua
1511 Jingang Avenue East
Jindong District, Jinhua City
Zhejiang Province, 321000
China"

Fourth offer "Option 1: Keep the Item (Updated Offer – Recommended)
• Receive a 30% partial refund of your purchase amount
• No return required
• This is the quickest and most convenient resolution available"

To return the shoes tracked back to China costs around £29 with EVRY.

The service is terrible, the shoes are worth not even half of the £47 (there abouts) what i paid for them.

This company is not to be trusted, do not waste your time or money - do your research into other reviews (wish i did).
Give this company a wide berth unless you want issues, poor service and a ridiculous outcome.

Great website and great service

I cannot give 5 stars as I have yet to receive the item however this is based upon the experience of purchasing my dress.

I have a few occasions coming up, and a search engine for a comfortable yet beautiful dress brought me straight to this page. Navigating the website was easy, as was the purchase itself.

Reviews appear generally positive and the delivery time frame is clearly visible at the checkout.

The only issue, as with many sites, is the size guide - it isn’t all that clear, so I hope my purchase fits well.

Easy to order and very good price for money. Did not yet receive the item but excited about the deal

Easy order process, great prices and amazing product

Easy cite to use very straightforward put in a request payed and all completed,just waiting on the goods to arrive.

Easy process

The coat was exactly what I was looking for and the true sizes made it really easy to pick the correct size once I measured myself, great reviews for this item about the quality helped with my choice also

This is a SCAM company. Do not purchase anything from here. Cheap fashion, un registered materials, no labeling. No return policy. DO NOT BUY ANYTHING!!!!

My order went through very smoothly and i look forward to the items been delivered within the timeslot allocated.

Excellent service. I had to email a query (entirely my fault) and the response was almost instant!

Easy to Manover threw the app everything straight forward easily and helpful from size to explaining product like being in a top quality shop with all information from making it a great experience contact nbrs given and can't wait for my purchase thank u

Ah, Mova London (also known as Label London) have rebranded as Clovedale. They are a sham company, based in China and have hundres of 1-star reviews. Don't give them your money. The quality is terrible and anything you send back has to go to China (not that that's mentioned anywhere), will likely get stuck in customs and you'll lose your money.

Easy to order, been kept upto date about my delivery.The only thing, I've still not received my order and it's 5 days since I ordered, I'm assuming it won't arrive now until after the Bank Holiday

Beware - Clovedale was previously Mova London which has almost 500 1 star reviews on Trustpilot. Note the return address is for China, which you will be required to pay postage for and make your own arrangements for customs too, which will likely mean the expense of a courier. The item I received was meant to be a medium men’s size but was closer to a child’s size.

The easy of your website and ordering process