CLS Financial Advice Avis 118

Wish I could give less than one star!!

I’m sure they are a fraudulent company. Said my Mums mortgage was accepted back in May 2023. Requested shed loads of documents and paperwork (I have two mortgages and have NEVER been asked for so many things). We provided everything and then they’d ask for something else…

This went on for MONTHS. Constantly asking for new documents. I complained multiple times and was constantly told be Frankie and/or Sian that they were doing everything possible to secure my mums mortgage.

Finally in November 2023 they said they’ve secured a new lender, they sent someone from ‘Santander’ to value the property… then we NEVER heard back from them. I have sent numerous emails with no response.

They took my 60 year old mothers money and caused he so much stress. She has now lost out on buying her first home as it needed to be completed by 15th January 2024 and we still have no mortgage.

Absolutely fuming.

They don’t even deserve the 1 star!

Absolutely fraudulent company! Avoid at all costs!

I’ve been scammed out of £200. Upon emailing Gemma of my disgust, I have yet to receive a response. Looking at other reviews, it wouldn’t surprise me if I never receive one!

You should NEVER pay for a mortgage in principle.

Looking on their website, they don’t state fees for their service at any point! The nuisance calls as soon as you put in an online enquiry are horrendous! 3 calls within an hour with email follow-ups each time!

AVOID AVOID AVOID

An absolute scam!

I was struggling to remortgage because of our age, we really did not want to go down the equity release route which was all everyone said we could do. I found CLS with a web search, I'd tried other brokers and had even spoken direct to lenders without success. CLS thought they could help .. I must admit I was a bit sceptical but thought for £99 upfront it was worth a go. A month later and we've just completed on our new mortgage with a first class lender .. can't believe it. The girls at CLS were brilliant, great communicators, said what they were going to do and did it. No delays, they kept everything on tr.ack, simple and straightforward, great service. My scepticism was totally misplaced - can't fault them. Thank you Lauren, Megan and Amy - brilliant team, exceptional service.

My details were given to CLS via a lender comparison site and I was immediately spammed with x8 phone calls in a 3-hour window, along with multiple texts and emails, and then again this morning before I blocked all the numbers.

They seem desperate and deeply unprofessional and the whole experience has put me off the company entirely before I've even engaged with them properly.

I will be going straight back to L&C!

What a shambles. What should of been an easy remortgage, I simply asked that the solicitors fees are part of the remortgage. Paul, who I dealt with was able to confirm there will be a small fee which was fine, but I would get this back through lenders.

When the solicitors fees come through, it’s three times the amount and the person Paul passed it on to was ‘never told about this’.

So I’ve now had to pay three times extra, which I can’t afford just to complete.

Secondly, after a number of emails to ask why this happened, nothing. No email, no sorry email. It’s embarrassing.

DO NOT USE THIS COMPANY

lost money dealing with this company, would recommend avoiding at all costs. Very pushy sales and charge you for a mortgage in principle (which most other companies do not) then are unable to provide evidence of doing so

absolutely brilliant team, Amy has been outstanding on communication! thankyou for making this process as first time buyers just a breeze. not one bad thing I can comment on, checking in regularly, and lovely to speak too. if I ever find myself needing to use a Broker again i will be returning without hesitation, feeling very grateful. Thankyou Lauren and Megan, absolutely no faults amazing service! Contacted CLS after another mortgage application failed. On the Wednesday contacted CLS by the Friday application submitted and by the Tuesday following week application accepted! Honestly ladies as first time buyers that panicked after another mortgage was declined you were amazing! Thankyou

My advisor was the girl and all she did was keep telling me lies. Thank you the girl for the false hope and lies and wasting my time. Communication was shocking aswell now I’m being ignored

Go with Simply Adverse they got me a mortgage without any problems and never lied or ignored me

Melissa at CLS is a real credit to your company, Highly recommended

Great experience with CLS when processing our first mortgage and also our re-mortgage. Melissa and Rachael have been amazing and taken care of the whole process from start to finish making sure everything was in place for a smooth transaction, ensuring we received the best available rates. Highly recommend CLS and the team working there.

Fantastic service from Mellisa at CLS - took less than 24 hours to get both a decision in principal arranged and my mortgage offer. Could not fault her for the service she provided and her bubbly, friendly personality. Would definately recommend.

Really friendly staff and quick response times. Thoroughly impressed

CLS money did an amazing job! We can't thank them enough! Steve Wand was brilliant with finding us an offer quickly and getting us through the whole process smoothly, also being highly knowledgable and professional. That's exactly what you would expect from a good mortgage advisor. Thank you for your amazing service!

Great experience with the CLS Money team who helped me secure a remortgage at a competitive rate. Provided good support once it reached the solicitor stage of the remortgage as well. The insurance team also made me aware of useful products without pressurising me.

Good communication friendly and helpful staff,

We struggled to get a mortgage due to a default and a CCJ and we had a one in 2 months with CLS

We have used CLS before and because of the great service we used them again. This time for our remortgage. Again they kept us up to date at every stage and explained what to expect next. Even with our challenging circumstances Melissa Woolley found us a mortgage deal

Melissa and Rachel have been excellent, would highly recommend their excellent service. Will continue to use them and CLS in the future.

CLS Money & especially Amy, what a legend. We should add a 6th star to those who go above and beyond delivering the ultimate professional experience.

Thank you so much for your patience and for making this happen.

Cannot recommend Melissa and Rachael enough, they have been so helpful from the very beginning and have ensured every step/progress is explained to me very clear. Will definitely be using them again!