clubclasscarsyork.com Avis 3

First off, I’d like to say the service from the sales team was great, probably one of the better experiences I’ve had when purchasing a car. I dealt with Mark, who was super polite and very attentive to my needs throughout the process. Honestly, if I’d had no issues with the car, this would have been a 4/5-star review.

However, three days after purchasing my new car, the driver’s side front suspension developed a noise. After getting it diagnosed, I was informed that it was the adaptive suspension system. From researching the fault, it typically occurs in cars around 55–65k miles; however, my car had only 38k miles, which already felt off and gave me a bad feeling. On top of that, after speaking to a few garages and checking online, it appears the adaptive suspension leaks before it fails! something any competent garage should easily spot, which brings me to my main gripe.

The repair cost came to just shy of £800. Given the car was supposedly serviced by either their own or a partnered garage before purchase, this leaves two possibilities: the servicing garage failed to identify an obvious issue, or they did identify it and the dealership chose to sell the car regardless. Either scenario is extremely concerning.

If the dealership knowingly sold a car with a fault of this nature, I find that absolutely unacceptable and frankly disgusting. Selling a vehicle with a known issue that costs around £800 to fix shows a complete disregard for customer trust and basic standards of honesty.

I appreciate I cannot prove whether they were informed or not, which is why this remains a 3-star review. However, if it turns out they were aware and sold the car anyway, this would easily drop to 2 stars.

Also worth noting: the “free” warranty supplied with the car only covers £500. I did liaise with them to obtain a bit more assistance, but regardless, selling a car with a fairly serious fault is shocking.

Warning to others: if you are told the car has been serviced, I would strongly advise double-checking everything yourself. Based on my experience, the partnered garage either missed a very obvious issue or failed to carry out a thorough inspection, which does not inspire confidence in the quality of their work.

Paid a holding fee end of December over Christmas, phone them start of January to organise a viewing, they have sold the car to someone else, didn’t even bother to tell or phone me. He didn’t even want to come on the phone to talk to me he left it to the receptionist. Disgusting

Bought car from clubclasscarsyork.com ,which now has needed a coupling which is part of the propshaft,which is covered under the top warranty i paid for ,which is clearly stated covered in warranty,however they have refused to pay me back for this which has cost me £800.do not waste £600 on warranty they want you to get which they basically tell you this warranty covers everything ...