Everything arrive in perfect shape, the same as was packed at origin and our two e-bikes (without battery) arrived safely as well, these were our most expensive items and also had emotional value.
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Lisez les avis des autres
We used their services to ship our whole apartment from Berlin to Vancouver. Chryso always was responsive during the whole time and was always reachable. They carefully wrapped everything in our... Voir plus
L'entreprise a répondu
The process wasn’t not a smooth one but Chryso was able to get everything done e within her power to ensure my documents and appointments were on time. Also, the actual movers from Poland were on... Voir plus
L'entreprise a répondu
Thank you to the team from CMG, we had a smooth process unlike other moves we had in the past. Very speedy communication overall.
À propos de l'entreprise
Écrit par l'entreprise
Making Your Move Quick and Easy Stress-free moving redefined! We're not just organizers, we're experts who care. No hidden fees, transparent communication, and exceptional service. CMG International Moving has been built from the passion of providing high quality experience when moving locally and internationally. We work closely with our most trusted partners around the globe to find the best deals for our clients. No more research from your side on the best agent to help you at origin-transport-destination; we take care of this on your behalf and, when we have the very best deal, we will coordinate the door-to-door relocation for you.
Coordonnées de contact
167-169 Great Portland Street, W1W 5PF, London, Royaume-Uni
- +44 (0) 7400 102 165
- contact@cmginternationalmoving.com
- cmginternationalmoving.com
4,5
Excellent
54 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
All arrive safely
Everything arrive in perfect shape, the same as was packed at origin and our two e-bikes (without battery) arrived safely as well, these were our most expensive items and also had emotional value.
4 avril 2026
Avis spontané
Thank you to the team from CMG
Thank you to the team from CMG, we had a smooth process unlike other moves we had in the past. Very speedy communication overall.
31 janvier 2026
Smooth experience from packing to…
Smooth experience from packing to delivery, everything handled professionally.
10 février 2026
I had to pay additional cost for excess…
I had to pay additional cost for excess boxes although I listed everything that needed to be shipped. It took over three months and I was missing item on arrival.
The overall cost was €6,350, while the final invoice was €9,398. This represents an increase of approximately 48%. I also ask if it would be possible to change shipping delivery address and I was told this would also be additional charges because of changing states so I opted to stay with the original address.
When I arrived at my home address I received a phone call confirming the delivery. I asked if it would be possible to change the address without additional cost and they told me it would not be an issue although I was told I would have to pay more in Germany there was no additional cost when I spoke directly with the delivery in the US.
17 mars 2026
Réponse : CMG International Moving
UPDATED REPLY
Dear Ursula,
Thank you for your feedback. We would like to clarify the situation to ensure full transparency for anyone reading this review.
Your initial quotation (€6,350) was based on the information provided at the time. The furniture shown in the pictures accounted for approximately 1 CBM, and based on your description of “clothes and other items,” we included an allowance of 15 boxes. This resulted in an estimated total of 3 CBM for household goods, which you confirmed as correct prior to the move, plus 3.5 CBM for the motorbike.
Please note that we did not receive any pictures or detailed inventory of clothes, shoes, or accessories that would have allowed us to assess a higher number of boxes at quotation stage.
At the time of collection, the actual volume was assessed by the professional crew, and you signed and accepted the volume overage, confirming approximately 7.5 CBM of household goods, in addition to the motorbike.
The final invoice (€9,398) reflects this confirmed volume only. The increase is therefore directly proportional to the additional space your shipment occupied, not an unexpected or arbitrary charge.
For further clarity, when the final invoice was issued, no concerns or objections were raised at that time regarding the volume or cost.
Regarding the delivery address change, this was an interstate change (from Louisiana to Texas), which normally involves additional costs due to different destination logistics and was communicated in advance. Following a review with our U.S. partner today, we can confirm that, in your case, these charges were waived as a gesture of good will to be of more help.
We always operate based on documented communication and signed confirmations, and we remain committed to transparency throughout the entire process.
Best regards,
CMG International Moving Team
Excellent and reliable service.
Courteous, efficient and reliable service.
All went as planned and in a timely manner.
Excellent communication with a consistent partner.
18 mars 2026
Réponse : CMG International Moving
Thank you very much, Clive, for your kind feedback. We are delighted to hear that everything went smoothly and on schedule, and that our communication and coordination met your expectations throughout the process. It was a pleasure assisting you, and we truly appreciate your trust in us.
CMG - Excellence, Clarity, Quality from beginning to end!
CMG handled our move from Switzerland to Canada with the utmost precision and clarity. Chryso was excellent: always very responsive - answering emails within minutes or hours - and always knowledgeable and clear. She helped us organise storage in Canada and extending the insurance to have our belongings covered for longer than originally agreed. CMG delivered everything they committed to doing without the slightest hitch. Very impressive and took the stress out of this move!
15 juin 2025
Réponse : CMG International Moving
Keith, many thanks for sharing your experience 🤩 . We are very pleased to know that your relocation from Switzerland to Canada was handled smoothly and that the process felt clear and well-organised throughout. It is great to hear that our responsiveness and support with both storage arrangements and extended insurance coverage were helpful along the way. Your trust means a lot to us, and we are glad we could make this move as straightforward and stress-free as possible.
Moving made easy
The process wasn’t not a smooth one but Chryso was able to get everything done e within her power to ensure my documents and appointments were on time.
Also, the actual movers from Poland were on point. They inventoried, packed everything so well, and moved my things out of my house without a single mark or nick on the house walls, and zero broken items.
18 mars 2026
Réponse : CMG International Moving
Thank you for sharing your experience, Ruben 😊 🙏 . We understand that not everything went as smoothly as expected, and we truly appreciate your patience throughout the process. It means a lot to hear that the coordination and timelines were ultimately kept on track, and especially that the moving crew delivered such careful and professional service. We will continue working on improving every step of the journey, and we are grateful you trusted us with your move.
Shipment from Germany to Canada
We used their services to ship our whole apartment from Berlin to Vancouver.
Chryso always was responsive during the whole time and was always reachable.
They carefully wrapped everything in our house and then delivered them to our apartment.
We asked for change of address in middle of delivery and Chryso updated it without issues.
The only thing was, that the shipping took a bit longer than estimation due to war and political reasons but was communicated to us.
18 mars 2026
Réponse : CMG International Moving
Hessam, thank you for your thoughtful feedback 😊 🙏 . I am very glad to hear that you felt supported throughout the process and that the packing and delivery met your expectations. We always do our best to remain responsive and accommodate any changes along the way, so I am pleased we could assist with the address update smoothly. We also appreciate your understanding regarding the extended transit time, as these situations can unfortunately be outside of our control, but transparency remains a priority for us. Thank you again for trusting us with your move.
Successful packing day
We had a very successful packing day and an excellent overall experience. The process was well organized, efferent and meet our expectations in every respect.
6 janvier 2026
Avis spontané
Réponse : CMG International Moving
Thank you, Mark, for your kind words. I am really pleased to hear that the packing day went smoothly and that everything was handled in an organised and efficient manner. It is great to know the overall experience met your expectations, and we truly appreciate the opportunity to assist with your move.
Smooth overseas move
I wanted to send a heartfelt thank you for everything CMG did to get my things from Switzerland to Canada. There are so many steps between me saying “Bonjour” to the movers (that packed everything up very quickly) to “Thanks, eh!" with movers (who unloaded my boxes with ease in an hour).
Thanks to the competence of each of the teams, I didn’t have to think of anything else.
It has been a true pleasure having this experience handled with such ease, especially through the holidays.
Included in my move: packing, transport and unloading of household goods, car and motorcycle. All shipped and returned in great condition.
31 décembre 2025
Avis spontané
Réponse : CMG International Moving
Thank you so much, Jacquelyn, for this wonderful message ⭐ ⭐ ⭐ . It truly means a lot to hear that everything, from packing to final delivery, was handled smoothly and that you could simply enjoy the journey without the stress. Coordinating a move with multiple elements, including your household goods, car, and motorcycle, especially over the holiday period, requires strong teamwork, so I am very happy to know each stage met your expectations. We are grateful you trusted us with such an important move and delighted everything arrived safely and in great condition.
Horrible experience
Horrible experience! Do not use this company! The "Sales Manager" is the owner/President of CMG - not just a Sales Manager. Please refer to "GOV.UK Companies House" website for CMG Management Structure. CMG misrepresented services (overcharged for supposed "excess volume") and refused to fully reimburse us for property damage caused by the moving crew. Our goods were poorly packed (delicate items were thrown in a box and never wrapped) and upon delivery at destination, the moving crew dropped off our shipment and refused to unpack or dispose of empty boxes/moving debris - even though this was in our contract. CMG claimed the unpacking was only for furniture when the contract clearly stated "GOODS"! Stay away from this dishonest company! It is by far the WORST move we have ever had - and we have moved internationally 20+ times.
7 décembre 2025
Avis spontané
Réponse : CMG International Moving
We are sorry that you feel this way, but it is important to correct several inaccurate statements so that future customers receive a fair and truthful understanding of the service provided.
Final Transport Volume
Your booking was confirmed for 10 CBM, but the final loaded volume was 18 CBM. This was measured on site, documented in the official paperwork, and signed by you.
CBM is part of mandatory customs and shipping documentation, so it cannot be altered or “invented”.
Pre-Move Inventory Based on Photos
The preliminary inventory calculated based on the photos and list you submitted showed 17.67 CBM.
You agreed to remove approximately 8 CBM of items to stay close to your 10 CBM booking.
This removal did not take place, which is why the final volume remained significantly above the contracted limit.
Signed Advisement of Possible Overflow
At origin, you signed an Advisement of Possible Overflow confirming that the volume could exceed 15 CBM.
This document clearly explained that additional labour or charges may apply if the final capacity exceeds the booking.
Your signature confirms that you were informed and aware.
Extra Volume Costs and Accommodation
Despite the extra 8 CBM, you were not charged for extra equipment, extra truck capacity, or additional tolls.
Only additional labour was applied, which is standard and unavoidable when nearly double the planned volume must be handled.
Packing Quality Confirmation
You signed the packing completion form at origin, confirming that packing was done to your satisfaction.
To date, no insurance claim or damage report has been submitted.
If any item is damaged, the correct insurance process must be followed, as ports and customs can also influence the condition of goods.
Unpacking Scope at Destination
Your contract included unpacking of furniture only.
Full unpacking of all boxes is a separate service and was not purchased.
The crew performed exactly the scope of services that you agreed to in your signed contract.
Communication and Delivery Timeline
We responded to your messages promptly and provided full transparency throughout the process.
Your shipment remains within the normal international groupage delivery timeframe.
Senior-Level Support
As with all UK companies, our corporate structure is publicly listed on Companies House. The fact that a senior manager is also a director does not change the service provided, the pricing agreed, or the responsibilities we hold to our customers.
Pattern of Unjustified Negative Reviews
Your public Trustpilot profile shows multiple 1–2 star reviews across different companies.
This consistent pattern suggests that dissatisfaction may not be based on service performance but on expectations that are not aligned with industry standards.
Final Clarifications
International relocations can be stressful, we completely understand.
However, it is important that feedback is based on documented facts, not assumptions or frustration.
If you believe something is damaged or missing, please submit an insurance claim so we can support you properly.
We remain fully available to assist you at every step.
We kindly hope that, with all factual evidence clarified, you will reconsider your rating and reflect the accurate level of service received.
Great company to work with 🙏
Great company to work with 🙏. super friendly staff, clear pricing, and my shipment arrived safely... Would definitely recommend them for long-distance moves.
23 novembre 2025
Avis spontané
Réponse : CMG International Moving
Thank you for your kind words, Dora. I am really glad to hear that you found our team friendly and the pricing clear, as transparency is very important to us. It is great to know your shipment arrived safely, and we truly appreciate your recommendation.
Incredibly seamless moving experience
CMG made our recent move incredibly seamless. We've moved a few times before, but this was by far the least stressful. Highly recommend their services to anyone.
16 mai 2025
Avis spontané
Réponse : CMG International Moving
Thank you so much for sharing this feedback! Moving is rarely easy, so we’re delighted to hear that this has been your least stressful experience yet. Your recommendation truly means a lot to us, and we’re grateful you chose CMG for your relocation.
Wishing you all the best in your new home! 🏡✨
Excellent team in Luxembourg and the…
Excellent team in Luxembourg and the US. They packed so carefully everything, exceeding our expectations. Recommending them highly! 👏🏻
11 avril 2025
Réponse : CMG International Moving
Thank you so much for your kind words! We’re thrilled to hear that our teams in Luxembourg and the US exceeded your expectations. It’s always our goal to provide the best service, and we’re grateful for your recommendation. If you need anything else, don’t hesitate to reach out!
we are very happy
we are very happy with our moving process, Chryso helped us at all times
8 mars 2025
Réponse : CMG International Moving
Thank you for your kind words! We’re so glad to hear that you had a positive experience with your move and that your coordinator was there to assist you every step of the way. We strive to provide excellent support, and it's great to know we were able to meet your needs. If you ever need assistance again, we’d be happy to help
Ich bin sehr zufrieden mit dem Umzug
Ich bin sehr zufrieden mit dem Umzug. Alles ist perfekt angekommen. Vielen Dank CMG TEAM
5 décembre 2024
Réponse : CMG International Moving
Vielen Dank für das tolle Feedback! Es freut uns sehr, dass alles gut angekommen ist und Sie mit unserem Service zufrieden sind. Wir schätzen Ihre Empfehlung und wünschen Ihnen alles Gute für die Zukunft!
Very Easy Process for such a complex move
Easy move, very quick and easy process with CMG team, from pack, payment until unload at destination, we will absolutely recommend to our friends.
29 décembre 2024
Réponse : CMG International Moving
Thank you so much for the fantastic review! We’re so glad to hear that the process was smooth and efficient for you. It was a pleasure working with you, and we truly appreciate your recommendation. Wishing you all the best in your new location!
Excellent service
Excellent service! Top quality, price and customer service 👏🏻
25 juillet 2024
Avis spontané
Réponse : CMG International Moving
Thank you for the amazing feedback! We're so happy to hear that you were pleased with our service, quality, and customer care. Your support means a lot to us—thanks again for choosing us! 🙏🏻
Great service
Great service. Everything arrived in good state. The team in Basil arrived a bit later due to traffic and another client before having more items but we are working from home so this did not affect us too much. Very effective and professionals all staff. Thank you
14 décembre 2024
Réponse : CMG International Moving
Thank you so much for your thoughtful review! We're glad to hear everything arrived in good condition and that the delay didn’t cause too much disruption. We truly appreciate your understanding and are happy that you were pleased with the professionalism and efficiency of our team. Thanks again for choosing us!
Absolutely amazed by the efficiency
Absolutely amazed by the efficiency! We received our items intact and on time after 12 weeks ( they told us initially that transit time from shared container is 10-16 weeks so we knew how to plan and organise things on our side). Thank you all for your help.
28 novembre 2024
Réponse : CMG International Moving
Thank you so much for your wonderful feedback! We’re thrilled to hear that everything arrived on time and in great condition. It’s great that the timeline worked out well for your planning, and we appreciate your patience throughout the process. It was a pleasure helping you, and we’re so glad we could meet your expectations!
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