Coastliner Avis 

Pathetic service.
Never on time. Buses always late
Charge more and offer a proper service
Don’t know who manages this operation but please just resign.

Most awful service ever! You don't come on time and then 2 same buses come 5 minutes after eachother, you skip busses and l had to wait 1.5 hours for a bus. It's really bad when bus 843/840 is the only bus going to Tadcaster and need to wait 1.5 hours! Absolutely awful service!

The service is supposed to about 30min intervals. I waited 90minutes today (27/08/2024).

This service is becoming more and more unreliable.

Ok so you drive past stops when customer are trying to get on and you drive past customer trying to get on your an absolutely joke since when didn't they stop when the bus was just full they normally cram every idiot on and then leave the women with a pushchair sat in the rain

The bus ride itself was fine (if a little long), the drivers were helpful, friendly and the buses clean and comfortable. The £2 fare is very cheap especially when compared to the train.
Sadly we had to swap buses at Malton so were delayed by 10-15mins and missed our train connection in Scarborough (had to buy another train ticket). It's good the bus manages to call at so many locations but also bad as it tends to struggle with traffic in the middle of York especially. Maybe a little more limited stops might help in York, so the local buses are picking up passengers travelling only a couple of miles. I wouldn't mind paying a little more for a faster service to the coast.

Your bus drivers are "invisible" to most passengers.
I board the bus and always say "Good Morning" and the drivers returns the compliment. Then when I get to my destination, I always say "Thank You" and most reply "you are welcome". I travel from York to Scarborough 2 to 3 times a week to visit and take out my ill brother who is confined to a Wheelchair.
I just wanted to send in this appraisal of the guys and gals who drive the buses to get us to our destinations and say: Thank You.

We had a excellent journey on the 840 bus from pickering to whitby today.

A disgraceful unreliable service driven by angered ill-educated nobheads. Miss customers at a stop if they feel like it, smirk, do not know anything in the Highway Code about use of horn, ill-courteous, drive 2m from cyclists in a cycle lane and sound their horn!!!! Utterly disgraceful driving. Nearly caused serious injury to several passengers simply due to anger and aggression.
Sack the lot apart from superb award winning Polish guy and start again with a massive service rethink.
Mikiblu

Terrible service, I've checked the timetables on the WEBSITE the evening before our journey, but when the next morning we went to the bus stop we found out that the timetables had been changed (WEBSITE HASN'T BEEN UPDATED) so we had to wait an HOUR for the next one, which should have come at 10.24am, but at 10.45am it still hadn't shown up. We went back home since it was not worth travelling for 4 hours (in total) just to stay in York for just over 2 hours till the last bus of the day was going to be due. Shocking service, buses have never been on time once and they keep breaking down too! I wouldn't recommend this service. It ruined our day.

I am perfectly adept at IT but this new app is so bad it is impossible to make it give information that you need.Coastliner already has it's performance problems and I feel sorry for the drivers who so often get it in the neck when they have nothing to do with delays and cancellations - lucky them! Passengers will now be grumbling again about something else.

Bus was 20 minutes late, driver was impatient, driving off before you could sit down, I jad no problem with this but an old gentleman nearly hurt himself as a he fell backwards into the seats. On that note the driver's attitude was even worse

Thankyou Coastliner and the drivers of the 840 and 843 on the York to Malton / Pickering for making our family Christmas possible with buses that were reliable, super clean and warm. Transfer from a London train to the bus worked well on Wednesday 27 as did my son's decision to travel at the last minute from York on christmas eve. I use the bus all the time and with a flask of coffee and a good book, I can't fault it. Really love the black bus used on the route

Bus driver 78554 saw that I was in an uncomfortable position and made sure to check on me through out my journey on route 700. I wasn’t able thank her properly so I wanted to write it here. Knowing she was checking up on me made me feel confident enough to deal with the situation.

So sorry to say that your bus coming from Littlehampton to Yapton at 11.45 ish today deliberately sped up as he was approaching the floods on the South side of Yapton soaked my car and stranded me and a car following me. What sort of people are working for you. ???
I have always tried to let's buses out into traffic, not any more.

Two of us aimed to get the 16:39 to Leeds from York (St.Leonard's Hospice) yesterday (Saturday 14th Oct). Waited for ages to discover that the bus was cancelled after arrival at York Station.
The following bus was full (passengers standing). The driver stopped to tell us that he was over full and we could not get on having waitied nearly an hour by this time. We had to walk home to get the car to drive to Leeds.
This is not he first time we have experienced cancelled Coastliners to Leeds but we are unlikely to try and use this service again.
Coastliner used to run an excellent service pre-pandemic but has now gone downhill and is not delivering a service that can be relied upon.

Two very upset and angry customers!

Hasn't arrived on time any of the 10+ trips I've taken. Stops at about 15 stops in tiny villages meaning the already delayed bus gets further and further behind. Is there a need to drive all around tiny places when it can't even arrive anywhere on time as it is. So bad, they need to do something about it!

I'm a York local and have got this bus several time. Never on time, my waiting times have ranged from 30 minutes to an hour and a half because they have been ridiculously late or just not turned up at all. Had to vacate the bus on one trip which took the hour and a half journey to over 3 hours, and the bus had arrived 30 minutes late anyway. Most recent trip I left an extra hour before because I thought this would be sufficient to factor in the inevitable delays, but it still wasn't enough and ended up arriving 10 minutes before a transfer bus when the crossover time should have been over an hour. Terrible, actually turn up ffs.

Absolutely amazing. A lovely journey from York to Whitby and back, and incredible value for money - free for senior bus pass holders. Compared to the trains and the overcrowding and stress, wonderful.

A week after a non-show by a Coastliner from York to Leeds, there were more problems with the lack of information about the possible arrival of the 843 between 09.30 and 10.00. I walked to the Station and then ran when I saw a 840 service waiting - only to find it had broken down!
At Leeds, I queued for the 12.45 843 to Scarborough via York listed on the board; as the countdown proceeded until it was ‘Due’, it disappeared from the board with (you guessed it) no explanation. Consequently, I had to wait another 30 minutes - a total of 50 minutes wait - when the 843 and 840 arrived: two buses heading to the coast via York fulfilling the old joke of waiting ages for a bus and then 2 come at once!
I have found Coastliner to be an unpredictable and untrustworthy ‘service’, only a service is what it’s NOT.
I would describe it as a ‘hope for the best but don’t expect it service’ and suggest that instead of printing arrival and departure times in its Timetable, it just says ‘Guess’.

I waited at scarborough train station for the 2.10 to leeds only to find out it was cancelled so waited another hour which set me back. I rang to be told it had been cancelled, updated on line, great. When it arrived at 3.10 bus half full, this has never happened. It had been sat at last stop waiting to be filled I pressume. I am very annoyed what a shambles