Dear, Very disappointing experience with Cobon advertising for Al Rafahia Tourism LLC with Luxury Tours. I would not recommend this company to anyone. 1. Your advertisement clearly promis... Voir plus
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لقد ذهبت للعشاء و كنت سعيد بالكوبون و لكن على ما يبدو أنكم تضعون دعاية غير صحيحة ، ومنها أنه توجد صورة سمك السلمون في الدعاية ولكن غير موجود في البوفيه ، كما أن طبخ الجمبري واحد نوع وغير جسدوها يوجد ت... Voir plus
L'entreprise a répondu
Extremely frustrating experience. I paid for this tour on Saturday and my payment was processed immediately, however I still have not received the service I paid for. Over several days I made m... Voir plus
Highly recommend, it made booking trips in Dubai a lot easier and quicker you just check availability with Cobone then book via WhatsApp very good way to do it We also had an issue with one of our... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Launched in July 2010 in Dubai, Cobone is the Middle East’s biggest 'daily deals', or group buying, site featuring daily deals on the best things to do, see, eat and buy in the UAE and Saudi Arabia. We have offices in Dubai and Jeddah and employ over 60 staff of over 20 different nationalities, who work hard every day to find you the best savings we can. With over 2.6 million Cobone vouchers bought, we’ve saved our users over $172 million in our 5 year history. We’ve been an innovative leader during this time in the development of transactional E-commerce in the Middle East. Cobone.com is owned by ME Digital Group FZ LLC, a specialist Middle East digital businesses with key expertise in E Commerce and marketing to women. ME Digital Group has interests in the online publishing, content and services industry, including global women’s expat community site, ExpatWoman.com.
Coordonnées de contact
903, DSC Tower, 478813, Dubai Studio City, Emirats Arabes Unis
- 045562000
- it@cobone.com
- cobone.com
2,7
Bas
65 avis
N'a pas répondu aux avis négatifs
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We cannot say its iftar
We cannot say its iftar.
There was nothing arragement for iftar breaking fast.
There was no date or water on the table
Not good for iftar brakefast
28 mars 2024
Avis spontané
Réponse de Cobone
Hi Amjad,
please accept our apologies for any inconvenience caused.
Whilst we sincerely value your feedback, we would appreciate it if you could provide us with the precise details of your concern and the points that you would like to share with Cobone, and we assure you that the same will be discussed and responded to accordingly (support.cobone@cobone.com)
Cobone Customer Success Team.
Réponse de Cobone
عميلنا العزيز/ عبدالعزيز
نود أن نشكرك علي أخذ الوقت في إضافه التقييم والتعليق وإضافه كلماتك الراقية
نتمني دائما أن نكون عند حسن ظن عملائنا الكرام
مع تحيات
مركز خدمة عملاء كوبون
Special application with amazing promotions
The application offers a lot of promotion and it's so easy to use
16 mars 2024
Avis spontané
Réponse de Cobone
Hi Firas,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team
Extremely bad support!
Very Unsatisfied with their support!
I purchased 7 coupons from them, i send them an email and told them i received the vouchers but I need invoice, INVOICE plain English! Online chat support could not understand or help, i send their support an email asking the exact same thing only the receive a response after many hours, sending me the vouchers and trying to teach me how to access them! I say Invoice again INVOICE, what every business should have, I explain individual vouchers won't work in our finance they want invoice because i purchased quantities.... Nothing but silence!
12 mars 2024
Avis spontané
Réponse de Cobone
Hi Chady,
We appreciate the feedback you provided and apologize for any inconvenience caused. It is always a pleasure to hear from our valuable customers like you, and we value your feedback.
Please note that we have carefully reviewed your case and there was no delay in responding to you. Our customer service team is currently working with the merchant to address your concern.
Please check your email for further updates, and feel free to contact us if you require any further assistance.
Best regards,
Cobone Customer Success Team
It is easy and worthy thank you so much
27 février 2024
Avis spontané
Réponse de Cobone
Hi Huda,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team
Amazing user experience
A great place to get the best offer on my favorite selection of services, highly recommended
19 janvier 2024
Avis spontané
Réponse de Cobone
Hi Hany,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team
My experience was nice with Cobone
My experience was nice with Cobone, I tried them two times and it went smoothly and amazingly!
Everything was clear in the website!
Couldn’t ask for more!
11 janvier 2024
Avis spontané
Réponse de Cobone
Hi Sidra,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team
I recommend using this app as you can…
I recommend using this app as you can save money and try new places like restaurants, hotels and Children's activities
18 mai 2023
Avis spontané
Réponse de Cobone
Hi Hazem,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team
Hassle free staycation…
I bought off Cobone for me and my wife to go to Cove rotanna.
Easy process on the website, the hotel operation was smooth. They had a section for cobone customers on arrival.
Overall great price, simple to use can't complain.
13 janvier 2024
Avis spontané
Réponse de Cobone
Hi James,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team
Outstanding platform
I am using this website and application since 2012 and it’s the most beautiful place to get real and pure offers.
17 janvier 2024
Avis spontané
Réponse de Cobone
Hi Ahmed,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team
wrong information provided by Cobone
wrong information provided by Cobone, late reply
5 janvier 2024
Avis spontané
Réponse de Cobone
Hi Amr,
please accept our apologies for any inconvenience caused.
Whilst we sincerely value your feedback, we would appreciate it if you could provide us with the precise details of your concern and the points that you would like to share with Cobone, and we assure you that the same will be discussed and responded to accordingly.
Cobone Customer Success Team.
The contact person/company is very…rude,unprofessional, untimely and i think might be fraud
Wouldn't recommend the Phoenix Tours LLC
The contact person/company is very unresponsive.
The one who pick up is always like at home asleep.
Very unprofessional.
4 janvier 2024
Avis spontané
Réponse de Cobone
Hi Rachelle,
please accept our apologies for any inconvenience caused.
Whilst we thank you for bringing this matter to our attention, we would like to reassure you that our customer's feedback matters adding value to avoid any future complaints and make sure that our customers are having the best experience through our services and our merchants.
However, we assure you that your complaint is not being ignored and we will investigate it with the merchant and do the needful accordingly.
Cobone Customer Success Team.
It is the worst experience I have seen…
It is the worst experience I have seen in the UAE. Do not RECOMMEND to anyone. Customer service us ZERO. Simply, they sell you the voucher and they WASH their hands!!! Their customer service is useless!!
28 décembre 2023
Avis spontané
Réponse de Cobone
Hi Adam,
We apologize if you were inconvenienced in any way, as always, we appreciate hearing from our customers like yourself as your feedback is important to us.
Kindly confirm if the concern still exists and let us know so will be informed accordingly, please share your feedback with us at support.cobone@cobone.com and we will do our best to assist you.
Best Regards,
Cobone Customer Success Team.
Technical Error by Cabone but They Refused to Refund
Terrible experience purchasing an attraction voucher with Cobone. I made a payment successfully but the order was put on review. Because the visit is time sensitive, I immediately requested the order to be cancelled and refund. Customer service instead of cancelling as requested, tried to manually accept the order and blame me for not responding in time that the window for a cancellation has passed. Truly unprofessional.
23 décembre 2023
Avis spontané
Réponse de Cobone
Hello Khairul,
Please accept our apologies for any inconvenience experienced during the purchase due to your bank's concern.
We understand and accept our customer's misunderstanding of the difference between us accepting the payments and the bank releasing the payment, and we would like to take this opportunity to explain the situation to you.
Please note that such cases can occur due to the bank's online payment gateway, the payment might appear as deducted but it's outstanding till your bank releases it to our account.
According to our investigation, our Email Team is working on your case and your case number is 352892, we have found out, that our team offered to assist you manually but you replied two days after which gave the bank the time to release the payment to our account.
However, we are always ready and happy to assist our customers in the best possible way if they communicate with us as per the urgency they are going through and unfortunately, as per the terms and conditions the vouchers you bought are non-refundable, and you may feel free to utilize it before 3rd of April 2024.
Best regards,
Cobone Customer Success Team
Very good offers and diversity amenities
26 décembre 2023
Avis spontané
Réponse de Cobone
Hi Johanna,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team
Naviti Warwick AlKhobar
Naviti Warwick AlKhobar - i went with family to the restaurant today for breakfast buffet. The egyptian manager at the restaurant reception was a total unwelcoming cheat. First he asked if we are using one of hotel rooms. I replied no, then he said ok."The price is 150 sr. When i replied i have copons. He denied us saying no we aren't allowed today. How come if i get to pay i can stay, while i have already paid for copons. I can't get to enjoy breakfast. He was also being racist. Hopefully God will give him what he deserve.
25 novembre 2023
Avis spontané
Réponse de Cobone
Our Valued Customer,
Please accept our apologies for any inconvenience experienced or any discomfort you have been through, we do understand completely the situation and we do not accept such behavior from our merchants.
Kindly note that we take the issues raised by you very seriously and we guarantee that such experiences will not occur in the future.
If you would like to share more details please don't hesitate to communicate with us at support.ksa@cobone.com.
Best Regards,
Cobone Customer Success Team.
Scrumptious buffet
Scrumptious buffet, nice ambience and exceptional service from the waiters with the help of the head waiter Martin who does all in his capacity enabling us have soup and live pasta dishes served on the table.
27 octobre 2023
Avis spontané
Réponse de Cobone
Hi Dandy,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team
لقد ذهبت للعشاء و كنت سعيد بالكوبون و…
لقد ذهبت للعشاء و كنت سعيد بالكوبون و لكن على ما يبدو أنكم تضعون دعاية غير صحيحة ، ومنها أنه توجد صورة سمك السلمون في الدعاية ولكن غير موجود في البوفيه ، كما أن طبخ الجمبري واحد نوع وغير جسدوها يوجد تشكيلة من الأسماك، أرجو اعادة النظر في عرض المنشورات الدعائية ، علما أني زبون دائم لكوبون . كوم ، كما أني أبلغت عائلتي و اصدقائي للحظر من التعامل مع كوبون دوت كوم
23 novembre 2023
Avis spontané
Réponse de Cobone
عميلنا العزيز,
نود أن نشكرك أولا علي كونك عميل دائم لدينا ونتمني أن نستعيد ثقتك مرة أخري كما كانت وأكثر.
ونود أن نعتذر منك علي أي تجربة غير مريحة قد تكون مررت بها علما ان الصور والدعاية هي جزء تم تطويره وتحسينه كثيرا عن ذي قبل في الفترة الأخيرة ولكن في أغلب الأحيان وعند مواجهة تلك المشكلة نقوم بمراجعة الصور التي يرسلها لنا مزودي الخدمة حتي تتطابق مع المتوفر لديهم.
نتمني دائما الحفاظ علي عملائنا ونسعي دائما لإرضائهم.
إذا أردت مشاركة المزيد من التفاصيل رجاء لا تتردد في مخاطبتنا علي البريد الإلكتروني support.cobone@cobone.com
مع تحيات فريق خدمة عملاء كوبون.
I hit 5 star cuz they deserve it
I hit 5 star cuz they deserve it, my first time coming to the park it was an epic experience i dont regret purchasing the tickets.thanks so much mostapha
31 octobre 2023
Avis spontané
Réponse de Cobone
Hi Arunodya,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team
Special discounts with new places for…
Special discounts with new places for an amazing experience
4 novembre 2023
Avis spontané
Réponse de Cobone
Hi MG,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team.
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