We manually investigated your case thoroughly. Our logs clearly show that you signed up for a free trial and simply forgot to cancel it. The billing system is fully automated, and we verified down to the hour—72 hours from start to finish—that the trial expired and then converted exactly as described in our terms.
Despite this, we provided multiple goodwill resolutions, including free credits and even doubling your quota (over $150 in value), so you could continue using the service. Unfortunately, instead of accepting these efforts, you chose to deflect blame onto our support team.
Throughout this process, you repeatedly threatened to escalate, leave damaging reviews (as you have now done), pursue legal action, and harm our reputation—over a clear responsibility on your end to cancel a free trial before it renewed.
Our policy is transparent: the free trial must be cancelled within the 3-day period, or it will automatically renew. Because each scan uses paid third-party search engine resources, funds cannot be recovered once the trial converts. By signing up, you agreed to these terms.
Even so, we have since made changes to extend trial periods for instructors who genuinely need to use Codequiry for their classrooms. Unfortunately, many of the negative reviews come from students attempting to use the instructor trial simply for free checks, which is not what it was designed for.
We understand your frustration, but it’s not accurate to suggest an error on our end. This was simply a matter of the trial not being cancelled in time, and we did our best to assist you fairly within the policy.
