Coffeeclassics Avis 

Omar completed an at-home repair on our Sage Express Barista machine. He was polite, friendly and fixed the machine with ease! He also gave us some really handy tips for 'screening our beans' and taking care of our machine. Thank you Coffee Classics!

I had a great experience with Coffeeclassics. I had an old Sage Barista Express coffee machine which had stopped working. I did some research online to find out what was wrong and ordered a spare part from Coffeeclassics, which arrived within a few days. I also mentioned to them that a part had fallen out and where it should go. They came back to me with a good explanation, which enabled me to fix the coffee machine without any problems. Very happy.

The coffee machine was repaired speedily. Good communication from start to finish. Polite delivery drivers. Machine making a great cup of coffee. And overall cost very low.

The Safe machine was fixed as promised. The beef I have is with the Courier they use. DPD basically lied on both the pick up and return. They did not turn up as per there guarantees and I have proof of that with no note on my Ring door bell.
Coffee classics would do well to change to Royal Mail
Went back and edited this as my frustration ultimately is down to DPD

Sent my coffee machine to coffee classics 2 weeks ago and still not had it back ye, on their website it says return within 3-5 days, I have phoned on numerous occasions and been told someone will call me back, not had one returned call from them, I can already see from images on the website there is a dint in the machine that wasn’t there before, after reading some of the reviews I’m not confident the machine will be working properly when it’s eventually returned. So unimpressed with the lack of customer service and care , with hindsight I wouldn’t have bothered I definitely wouldn’t use this company again and definitely don’t recommend , been waiting and asking for my extra invoice I have to pay to get my machine back and still haven’t received, so how much longer this whole process will take ?

My 7 year old Sage Duo Temp Pro stopped getting water through the group head. checked the usual things, with no joy. Sent off to Coffee Classics and after 2 weeks has come back as good as new - possibly better! Not cheap, but parts cost money and significantly cheaper than a new machine!

Ordered set of steam boiler probes from them. Good price and all arrived the day after ordering. Items perfect for the Sage machine. Can recommend them for parts.

I have a Sage coffee machine which stopped working within the warranty period. Sage arranged for Coffeeclassics to carry out the repairs. The machine was away from us for almost 2 weeks. It came back with no updates for us and with exactly the same issue. The machine still wouldn’t work. A completely pointless waste of time. Would not recommend under any circumstances.

Had a mark 1 (very old) Barista Sage Express losing pressure and steam coming from the unit. Booking experience was easy and efficient, engineer was prompt, tidy and polite.

Fixed the issue within the hour with a replacement part which was a reasonable price. Total cost of repair was more than 3x cheaper than buying a new one. Really happy with the whole experience start to finish and would 100% recommend

Possibly the fastest turnaround and delivery I've ever seen from a business that wasn't amazon.

Ordered a replacement heater for my sage machine, as my old one had gotten blocked with limescale. The new heater arrived the day after ordering and worked perfectly, saving me a massive headache.

Thank you!

I am trying to return my coffee machine for repair. I have done this twice before without any difficulties. Coffee Classics has made changes to the system for returns - previously I made one phone call and organised everything over the phone. CC now requires customers to book online, which is not completely straightforward and definitely lacks the human touch. So far I have made a phone call and sent three emails and I haven't even booked a repair as yet! I'm sure the managing director thinks they have improved their customer service - sorry, this is NOT the case. I'm feeling very frustrated, waiting for a reply to my email for the next step in the process. Really disappointing. Coffee Classics - PLEASE re-think this process, or just return to your previous method which worked well. Thank you.

I purchased a Sage Brew Chamber Assembly for my Nespresso machine as it was leaking and it arrived perfectly packaged. Quick turnaround, I was back to enjoying my coffee the very next day.

Mark was very approachable and helpful, answering all my questions prior to ordering.

Highly recommended.

I have had my Sage Barista Express for 6 years now and think it's a fantastic machine. I like the hands on experience you get from it. It started shorting out and I decided to use Coffee Classics to repair it for me. It turns out that it needed a new solenoid as the old one was leaking. Cost just under £200 but that was fine if I can get a few more years out of my machine. They kept me informed throughout the repair process and the collection and delivery through DPD was excellent. Unfortunately when I got my machine back my steam wand wasn't working correctly although it was fine before. The sign of a good company is their aftercare service and Jacob was excellent. He arranged to recall my machine and prioritized the repair. He was genuinely concerned in making sure that my machine was working to my satisfaction. Finally got it sorted and my machine is working as new again. Would recommend this company.

I have a Sage machine that I’d never managed to get brilliant coffee from.
The pump finally packed up when it was out of warranty but Sage agreed to fix under the warranty via Coffee Classics.
I’ve just got my machine back and not only is it fixed but it’s now making fantastic coffee (so I suspect it had had a fault since new). I can’t praise these guys enough! Communication was excellent. Delivery and collection service was excellent, the repair left my machine better than new and the staff I dealt with were extremely helpful.
A pleasure to deal with all round!

I sent my Sage Barista Pro off to be repaired and have been satisfied with the service received; it feels as good as new upon return.

Coffee Classics arranged for DPD to collect my machine and once repaired, it was delivered back to me.

The total repair time was longer than I expected but I suppose increased demand cannot be predicted. Staff were really helpful anytime I contacted them.

I'd recommend.

I booked a service visit to attend to two coffee machines, the engineer arrived 24 hours later as promised . Very professional , communicative and very polite. Fixed both machines quickly and advised me throughout of the problem.
Highly recommend this company

First, the price of the part was better than anywhere else. Then, after accidentally duplicating the order three hours later I emailed them (after closing time yesterday) to cancel the second order.
A cancellation response from Mark was received earlier today and, whilst I was reading it, DPD arrived at the door to deliver the new part.

Although they managed to fix my machine. When they received it they claimed that it had small dents in it and some damage. It didn’t. It was in perfect condition with no damage. Then when it was returned it was covered in coffee granules. Not even wiped down.

Second time I have used Coffee Classics and again I cannot fault their service. Dealt specifically with Jacob and with a little trouble getting a call through Mark intervened and addressed the issue - cannot fault this company on both occasions I have used them. Ordered a brewing unit Wed afternoon and received it Thursday afternoon - a great service guys - keep up the good work.
Alex

Ordered a new part (brew chamber) for our Saga Creatinta Plus. The part arrived in less than 24 hours, with excellent communication throughout. Web site is easily navigated.