Coldlaundry Avis 

I recently had a regrettable experience with Could Laundry, which has left me frustrated and dissatisfied. Despite following their return policy and returning a pair of pants more than a month ago, I have yet to receive my refund. I reached out to their customer service via email, but received no response or resolution to my issue. The number on the site is a non-existing phone number, can't reach them.

This lack of customer service and delay in processing my refund has been extremely disappointing. This experience has shaken my trust in their ability to handle customer concerns and provide timely solutions.

In an attempt to address the matter, I wrote a formal email expressing my discontent and putting Cold Laundry in breach of our agreement. I clearly stated my expectations for a prompt response and resolution, warning of potential legal action if my concerns were not addressed. Unfortunately, my efforts seem to have fallen on deaf ears, as no satisfactory response or refund has been provided thus far.

This situation has left me no choice but to consider exploring legal options to reclaim my rightful refund. It is truly unfortunate that it has come to this, as I believe that a mutually beneficial resolution could have been reached had Could Laundry taken appropriate action.

I would caution others against purchasing from Cold Laundry until they demonstrate a commitment to rectifying customer issues and providing the service they promise. It is my hope that this incident is an anomaly and not representative of their overall customer service standards. However, I feel like it is, which is a shame. And I feel like it is important to share my experience so that others can make informed decisions when considering Cold Laundry as their preferred retailer.

In conclusion, I urge Cold Laundry to prioritize their customers' satisfaction and promptly address issues such as mine to avoid damaging their reputation further.

I would recommend NOT BUYING ANYTHING FROM THEM!

You pay for good you don't receive and they do not reply to e-mails or phone. Stay away from this website.

Never received my order. The don't answer mails and don't transfer back my money. Been going back and forth for a year now.
Did my first orders some years back and was good quality. Now I know they do dropshipping via Taobao. I received a defect item 2 times in a row and they were not ready to give me the money so they created a gift card. Guess what? The gift card doesn't even work. Don't buy from them. Big scam!

This company has shocking customer service. They do no reply to your emails. So far I have paid for a jacket and after 2.5 weeks I have not heard anything from them. I have tried to cancel the order and get a refund but they do not respond. This is outrageous. They have taken my money and not provided me with the items i have paid for. Look at Google reviews too. There are so many poor reviews and similar cases. AVOID!!! PLease can you respond to my emails!

I have ordered £500 worth of garments from their new campaign on the 1st April, as I have ordered from them a few years ago, not thinking it would be a problem. Still haven't received my parcel and customer service has not replied to ANY of my messages or emails. Just to get this resolved ASAP.

Ordered a puffer jacket in December. Still don’t have the jacket. It’s nearly may now…

I had a cold laundry coat for less than a year and it broke - I loved it apart from the fact it did not last. When I complained, and I received an almost instant response to say they'll send a replacement, of which I was grateful. But, as soon as I sent my faulty jacket back, the response went dead - no replies to over 30 emails. It took an Instagram comment for them to reply to my DM with a frantic and short-hand response about delays. It's been another month and I've still heard nothing - I'm coatless and frustrated. The customer service is shocking and I keep getting autoresponses that my emails were undeliverable - so I've either been blocked or their business is shutting down.

My first contact with CL was on 17th of October when I made an order and it was stated that the items would be shipped within 10 days. After 10 days, I of course tries to get in contact with them through email. I don't get any answer to my emails or updates about my order until a month later where they just cancelled my order with a very cryptic reason to why and refunded my money and gave me a disscount code and a 2 hour early access to the black friday drop wich I thought was reasonable and cool of them to do.

Black Friday arrives and I don't recieve any early access as promised. I still managed to make an order tho. So I make an order on Black Friday 27th of november and they shipped my order PARTLY today 26 of december. There are 2 items missing.

during this month that has gone by in between my order and the partly shipment, I've been emailing and sending dms. Most of the time they would just ignore me. They answered me 2 times. First time they told me that the items would be sent the week before Christmas and that the items also would arrive that week. Nothing. I DMed CL very respectfull asking about the shipment, they told me that they would "look it up, give me a sec" that's the last thing I heard from Cold Laundry.

Beautiful clothes, great concept and an interesting brand but they don't have the profesional capacity that it takes to run a store. Ive tried 2 times :).. I would rather recomend another UK brand within the same minimalist styling called Seventh. Great brand, great quality and you know for sure that you will recieve your orders within a reasonable time period and that they will answer your questions if you have any.

I wish I could say something positive about cl or at least the quality of the clothing haha but as you guys understand by now... It's impossible to get them so I have no clue hahahah stay away from cold laundry they will just make you irritated.

Oh! and they've changed their business status to permanently closed on Google to make it not possible to rate them or give them reviews on Google. Unbelievable..

Waited for over a month and a half half for my order to arrive. Sent several emails just asking for an update on this, no response form customer service or warehouse- despite being told to email warehouse on the insta page.

When item did arrive it is the wrong size. Not holding my breath for a refund or even a response from my email so I can atleast know where to send the parcel back.

I’m still waiting for a pair of shorts and t-shirt that was missing from my shipment that I got and paid for in August.

After multiple emails to you, without a response Cold Laundry came back and said they would send they missing products by the 10th of september.

Now 4 months later they still havent sent anything and it seems their emails are down by the last couple of emails I have sent to sort this out? I reached out to their Instagram, they told me to follow up on the email, I told them that was kind of hard due to the fact that their emails didnt work, then they went dark.

This is the worst thing i ever experienced shopping online. I event paid the customs on items that I didnt recieve. double slap.

I would keep away

So I have ordered a hoodie four weeks ago. They didn't send any informations and I needed to send many mails to finally learn after 3 weeks of waiting that they won't send me the hoodie.
4 weeks now and I haven't been paid back.
For information the same thing happened to me with YOOX and they paid me back the day after ....

I've always had a smooth experience with CL and been well looked after whenever I visited the pop-up store pre-lockdown.

I've continued ordering from the new collections because I love the fits and the fabric always feels high-quality. I also love that the clothes always look very effortless and laid-back while still looking well-made.

Honestly wish I could give the 0 stars...

DON’T try and order from them on the launch of a new collection...it’s an absolute car crash.

When the website FINALLY goes live with the new collection after a 30 minute wait from the stated launch time on all their socials, most of the items are out of stock still or the website just decides to glitch showing the price as 0.00?

Another thing is the descriptions of the products...some of the descriptions are a little lack lustre.

Although the photography is good and all, is it too much to ask for some close ups of the products so we can get an idea of the fabrics and materials before we order as well, you can’t even zoom in to see them, just a photo of the model doing a post with the products styled!

Also, from previous experiences with the god audio returns process for this store, where last time it took them TWO MONTHS to refund the returned goods, please give us a size guide for each individual item so there’s is a slight idea of the fit of the product.

Just be careful when ordering from them, be sure about the size and you’ve been warned about the returns process...

Worst customer service ever experienced. Followed instructions to return a jacket I purchased. Over 2 months later still no refund. I would not recommend COLD LAUNDRY to anyone.

Really good first purchase with cold laundry, will definitely be purchasing again!

You guys stuck to your policy and came within a few days, the quality of the jacket is crazy, makes you warm so quickly, basically goes with every outfit, all in all I’m in love! Thank you deffo will be recommending it to other people, they jealous! Xxx

product well received
very good quality
thank you
Cold laundry

The products quality was great and shipping was fast.