Sarah was an absolute star throughout the whole process of getting a mid term adjustment on my policy. She updated me the whole way and never forgot to give me a call back to update me on anything. Wo... Voir plus
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Lisez les avis des autres
Very disappointed with Collingwood’s handling of my claim. My claim was originally closed as non-fault, but months later it was reopened and changed to fault, resulting in my No Claims Discount be... Voir plus
L'entreprise a répondu
Predatory contract agreements with hidden fees for cancelling. Not only that you are supposed to pay £40 for cancelling your learner policy, but there is also another "fee" based on the month you canc... Voir plus
L'entreprise a répondu
I've had 3 phone calls with Collingwood this week, all with 3 different ladies. Every person was super helpful and friendly. I was abel to get through quickly and didn't have to keep repeating myself... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Coordonnées de contact
Collingwood House, NE29 6AR, North Shields, Royaume-Uni
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3,5
Moyen
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Excellence customer service
Just wanted to thank Sarah as she has helped me. She was very informative and straightforward with my query. Thanks again
10 mars 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi David,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Best experience with collingwood as my…
Best experience with collingwood as my taxi insurance experience very helpful staff especially Sarah Henderson She was helpful throughout my insurance with collingwood
4 février 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Kashif,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sarah was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Best and cheapest taxi insurance.highly…
Best and cheapest taxi insurance.highly recommended.
2 mars 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Aamir,
Thanks for the 5* review. We’re always delighted to hear when our customers have had a great experience with us!
If you need anything in the future, or have any questions that we can answer, please don’t hesitate to reach out and one of the team will be on hand to help.
Have a great day!
The Collingwood Team
Sarah was an absolute pleasure !
Sarah was an absolute pleasure over the phone, she was very informative and answered all my queries perfectly.
10/10 service I would hope she picks up the phone if I ever have to call again.
3 mars 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Max,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sarah henderson from Collingwood…
Sarah henderson from Collingwood insurance an absolute gem goes above and beyond a real asset to the company 5 star service totally recommend 😊
3 mars 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Shoaib,
Thank you so much for your kind words! We’re delighted to hear that Sarah Henderson was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
I spoke to a lady called Sarah
I spoke to a lady called Sarah, she was just an incredible human, polite, kind and easy to speak to.
My issues was resolved and I’m happy with her customer care.
3 mars 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Kachi,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sarah Henderson help so much she…
Sarah Henderson help so much she provide me with excellent service. Would definitely recommend her she’s amazing.
25 février 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Mickile,
Thanks for the great review, and we're delighted to hear that Sarah was such a help to you. We'll be sure to pass your comments over to her.
If we can help with anything in the future, please do let us know.
Kind Regards
The Collingwood Team
Unexpected £40 fee when the policy…
Unexpected £40 fee when the policy lapsed which was not clear when taking out the policy. Apparently its in the T&C somewhere.....Be wary - cetainly won't be trusting them again....
1 février 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Kat,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for taking the time to leave a review.
Kind Regards
The Collingwood Team
Kind Regards
The Collingwood Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had an excellent experience with the support I received from Sara Henderson. She was professional, patient, and incredibly helpful from start to finish. Sara took the time to listen carefully to my concerns, explained everything in a clear and easy-to-understand way, and made sure all my questions were answered.
What impressed me most was her friendly attitude and genuine willingness to help. She handled my issue quickly and efficiently, which made the whole process stress-free. It’s rare to receive customer service that is both knowledgeable and compassionate, but Sara delivered exactly that.
I truly appreciate her outstanding support and dedication. She is a real credit to the company, and I would highly recommend her to anyone needing assistance. Thank you, Sara, for making this such a positive experience! Again, Thank you so much Sara
20 février 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Hasan,
What a fabulous review and thank you for speaking so highly of Sarah. We'll be sure to pass your lovely feedback on to her.
If we can help with anything in the future, please do let us know and I'm sure Sarah or one of the other team will on hand to support you in whatever way we can.
Kind Regards
The Collingwood Team
An unreliable insurance company
An unreliable insurance company
An unreliable insurance company. My windscreen replacement was denied and I wasn't informed that I don't have excess on it. Avoid this insurance company by all means as others are better
2 février 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Many thanks for taking time to write a review. We aim to provide a high level of service at all times. I have requested more information so that I can review your case.
Sarah Henderson is brilliant - 5 stars
Very knowledgeble, very helpful. Explained everything well and im happy with the terms of the policy. Good on Collingwood to change the exit structure to be less of a finanacial pitfall for customers who need to end the policy early!
20 février 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Amarn,
Thank you for the 5* review and for speaking so highly of Sarah. We'll be sure to pass your lovely comments over to her.
If we can help with anything in the future, please do let us know.
Kind Regards
The Collingwood Team
Was not clear about the cancellation…
Was not clear about the cancellation policy. Stated £40 but once my daughter passed after only 1 month of learner insurance they have charged me £175!!
18 février 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Danielle,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Caution for Learner Drivers
I found the premium quoted to insure my learner son to be competitive however, once he passed I used live chat to ask about a change to the policy. They don't insure new drivers and cancelled the policy immediately while I was on on live chat so I as a named driver was also not insured. I asked about a refund for the balance of the premium; there is no refund after month 6 of the policy! Maybe the premium wasn't that competitive after all.
17 février 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Andrew,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
After 3 days of searching for a hire…
After 3 days of searching for a hire and reward insurance, Collingwood made my journey so easy and exciting.
17 février 2026
Réponse de Collingwood Insurance Services UK Ltd
Hi Emmanuel,
Thank you very much for taking the time to share your thoughts with us. We truly appreciate your feedback and we’re delighted to hear that you had a positive experience with us,
Please let us know if there is anything we can help with in the future.
Kind Regards
The Collingwood Team
Absolutely amazing experience
Absolutely amazing experience, especially with the help of Lisa Thompson.
Had an accident with a previous insurance company and they didn't update there records right and Lisa let me know so I could get it sorted before taking out my new policy.
Would definitely recommend.
17 février 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Morgan,
Thank you so much for your kind words! We’re delighted to hear that Lisa Thompson was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
A patience that is worth emulating
She is brilliantly patient, attended to my queries and trashed them all. Secured my quote, locked it in and explain every bit of it.
17 février 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Adekunle,
Thank you very much for taking the time to share your thoughts with us. We truly appreciate your feedback and we’re delighted to hear that you had a positive experience with us,
Please let us know if there is anything we can help with in the future.
Kind Regards
The Collingwood Team
Sarah is always the best I’m really…
Sarah is always the best I’m really happy with her service xx
16 février 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Rabar,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
I would like to leave some positive…
I would like to leave some positive feedback for Lisa Thompson from Collingwood Taxi Insurance Services.It was a pleasure dealing with her, and she made the whole experience smooth and stress-free. I truly appreciate her support and would highly recommend her to anyone looking for reliable and friendly service.
10 février 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Angelina,
Thank you so much for your kind words! We’re delighted to hear that Lisa Thompson was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
I took out taxi insurance through these…
I took out taxi insurance through these using riviera brokers, I had a fault accident year before with no persons injured. So my premium went up an extra 2000 pound from year before, I later realised that collingwood had the fault accident recorded with persons injured. Everywhere I have read has said that will most definitely bump my insurance up more than with persons not injured as with persons injured is a more serious offence but collingwood does not agree and says it wouldnt have made a difference so I have to just except their word for it
13 février 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Nic,
Thanks for providing information to help us identify your Collingwood Insurance policy.
Whilst I appreciate your frustration with having a claim on your record from a previous policy, this is something that’s outside of our control when calculating your premium. When logging a claim, we don’t take any other details other than whether it was a fault or non-fault, therefore whether there was injuries to a third party as a result of the claim would not be a consideration when calculating the premium for your policy. We attempt to be open and honest when presenting figures to our customers before purchase to help them make an informed choice as to whether the policy will be suitable for their needs.
We are sorry to hear that you were disappointed by the increase your previous claim has made to your policy, and hope that you remain claim free with Collingwood. Of course, in the event that you do have to make a claim, our team will be only too happy to help you through that process.
If you would like to discuss this further, please don’t hesitate to get in touch.
Kind regards,
The Collingwood Team
Excellent customer service provided by…
Excellent customer service provided by Sarah, she had my issue sorted quickly.
12 février 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Daniel,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
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