Colour Clad Profiles Ltd Avis 

Can't comment on the products themselves. No sign of them. Zero communication, departments that never get back in touch. No update to communicate delays. Delivery date long gone and went by without so much as an email. Now their phonelines have been replaced with a AI chatbot which when you ask about delays decides to brag about how many orders the company takes and then just hangs up. The AI chatbot if you are firm with it simply passes on info, no confidence at all that a human will actually bother to help.

Even better, when you browse their website looking for order updates to sign in, it triggers some sales bod to cold email you trying to sell you products. Maybe focus on delivering not selling. Useless. Will never ever use again.

Do not order from this company. It is not worth it.

Awful beyond belief.....

I don't honestly know where to start or how to convey the horrendously bad experience we've had with this company.

We got a carpenter to design and build quite an extensive garden project. Some of this was under cover and needed extensive roofing. He sourced Colour Clad as they said on their website that they did custom sizing which is what he needed.

It didn't start well as 3 weeks later the roofing still had not arrived even though he was quoted 2 weeks....so he started to chase the order so he could complete the job.

I wont bore anyone reading this with the back anf forth but essentially he found it incredibly difficult to actually get through to anyone to talk to and most of his emails went either unanswered or returned a week later. He even got a very curt email from them basically telling him to stop bothering them and they would tell him when the order was ready and being dispatched.

So 3 months later we finally get a delivery date and notification. So we have 2 guys on standby for the day of delivery and it never showed up.

We then get a reschedule for the following week and have 2 guys on stand by again......once more no show.

I manage to get through finally to someone in the office and essentially get fed some fairy story about why it's not turned up......at this stage it's just nonsense frankly. I then get put through to customer services to a Gracie who gave the impression she hadn't a clue, but assured me the delivery would be with me the next day. I asked her to phone me first thing in the morning to confirm as if it was I needed to notify our carpenter.....even though they should have been doing this themselves as he was the one who ordered it.

Anyways nothing again......(still waiting for Gracie)......but then at just after 9am today a lorry turns up on the drive with our roofing.....no warning.....no agreed delivery date......nothing. Just like it's assumed we'd be there to receive it. And of course as there is no warning there is no one here to help.

So now I've to ring around and get the carpenter back....he has to get some help.....basically dropping the job he's on and getting another body in.

They turn up and he looks at the roofing and it's been manufactured wrong!!!!

So as it's been now 3 months and we are going into winter he's had to accept the order and now has to do a lot more extra work to get it to fit with what he's already built.

The only "positive" thing he had to say about it was that the quality of the roofing was ok.

So to recap.....

3 months wait for a initial 2 week turnaround
2 failed deliveries
1 just "turn up and hope someone is there to accept a lorry load of roofing"
1 custom order wrongly manufactured
Non existant customer service
2 days of extra money for 2 guys to just "hang around"
Extra labour charges to now make the roofing fit.

If you do order from them and it all goes "south" you'll get the "well we've just moved premises" or the "we've just introduced new processes which are delaying things" and a whole raft of other excuses.

They have even introduced a really, really crap AI system called Lucy who makes it pratcially impossible to actually even get thorugh to a human so that you can rant about your order.....not that it actually does help if you do manage to get through as the two people I spoke to had pretty much "checked out"

Just a truly awful, awful experience.

Believe the bad reviews....they all follow a very similar pattern....ignore the good reviews because they just read falsely. I find it hard to believe that people have had a great experience with this company when there are so many that haven't

And note that all the bad and middle of the road reviews are all quite long and detailed.....and all the "great" reviews are very, very short. So short in fact that you can't run them through any "AI written" detection software........mmmmm......just saying.

The worst company I have every dealt with. placed the order in June with a 4-6 week lead time. now in October with still no delivery, many promises of dates but they never delivery. no communication, they just don't turn up. I paid up front £2760 for this. Please please be warned not to buy from these.

To start with a positive, the product is good.
Unfortunately customer service leaves much to be desired. It seems that the company moved premises and launched an advertising campaign resulting in a huge increase in orders with neither the staff nor the stock to meet them.
They have an irritating AI assistant that you get through to when chasing your order. There's nothing more patronising than having a bot empathising with you when you're complaining about customer service.
After numerous calls I did get my delivery. The transport logistics are not good. Unloading sheets in the dark at 20:30 on a wet and windy mountain wasn't much fun. The poor driver wouldn't have got home until after midnight.
I would suggest that the company suspends it's advertising for a while until it's caught up with orders otherwise poor reviews will continue to be a feature

Quality products, delivered in a timely manner.

Placed an order on the 4th June, still waiting for delivery, can't get hold of anyone on phone or email, been told by one person delivery would be Fri 16th Oct arranged lifting equipment and man power, now been told by another person not sure if they will be delivered. Will not use again, communication is awful.

(Also posted on FB) Unfortunately I have now had to take to social media for this review. After being told on five different times the goods will be delivered over four weeks, each time failing to be delivered, with no explanation as to why, with me having to chase each time. Initially, staff were polite on the phone, but I am increasingly getting the feeling they are not being listened to by the wider business, or just being ineffective. Is it because it is a small order of £260 (of which £72 is delivery) that the order is being essentially ignored? Order place 03/09/26, at the time of posting 12/10/26 with the next delivery promised 19/10/26. Not good enough.

Multiple delays in shipping, extremely poor communication and not getting back to you, false delivery promises multiple lost days leave as have to be in for the delivery, ordered in June now in october and still dosging my calls and emails and still no roof for my summer house, which is built awaiting a roof and should of been delivered in August, ridiculous service and to make it worse the hold messages tell you how amazing they are and get the products too you on time!

There was a delay to our order but we have now received it and Bear the driver has been very helpful in explaining the reasons for the delay. We are very happy with the product.

Ordered on the 5th September and are still waiting any form of a delivery date.

We rang them and spoke to someone who said our order was in the workshop and we’d hear soon. The following day, we had a email saying they wanted to address the delays. This email was addressed to my partner who had rung and not me whose name was on the order showing it was only sent as he had got in touch. We are still waiting to hear anything from them despite ringing again and being told we would hear soon.

I emailed last week on an email info@… and have heard nothing from them. Have emailed again today on service@...

Considering they are addressing comments on here that they are working on customer service and communication, I can see nothing that is being done to actually action this.

When paying over £100 for delivery alone, I expect the service and communication to be better than nothing with at least a heads up that I could be be waiting months for my product.

We are still awaiting a delivery date so cannot comment on how reliable this is or whether the product is good value.

Communications with this company is shocking ,pleased I’ve not made order after all and read reviews,I will go elsewhere

AVOID! Seems like a scamming company.
Have ordered on the 13th of July, now in mid October still no delivery. No communication, after chasing they just keep making excuses of moving office and having too many orders. Not my problem! Have paid and want to receive what I have bought. Now they have changed to AI answering he calls.

DO NOT ORDER FROM THIS COMPANY — READ THE REVIEWS FIRST.
Do NOT Trust Customer Service, they are only part of the scam
I placed an order for finishing materials over two weeks ago and I still have not received it. Despite the delay, the company has also failed to cancel my order and return my money.
The materials are now useless to me because they arrived far too late for the work I had planned. I was forced to buy the same items from a local supplier at a higher price just so I could get the job completed on time.
In my experience, the lower prices are simply not worth the stress, delay and poor service. I was repeatedly given assurances about delivery that were not met, and I have been left without the goods and without my refund.
I have completely lost trust in this company. Based on my experience, I would strongly advise others to avoid ordering from them and spend a little more with a reliable supplier instead.
The customer service has been extremely poor, communication has been unacceptable, and the whole experience has been a complete waste of time and money.

Avoid this company at all costs.
We ordered on the 8th of August, it’s now the 8th of October as I write this. We were told the delivery would be approx 10 days from ordering. 8 weeks later and multiple failed deliveries we have had no choice but to issue a charge back from our bank.
We have had to have someone available on 2 occasions to be there to accept delivery and it never arrived, not even a call or any communication to say it wouldn’t be arriving which is infuriating.
They are a nightmare to get hold of, each time you speak to a different member of the team they advise a completely different delivery date. They even have an automated answer service now so you cannot actually speak to them directly. Communication from the start has been a complete joke, not once have they ever called me back after assuring me they would before the end of the working day.
Hands down the worst company I’ve ever had the displeasure of dealing with.
Now to try get our money back and re order with a professional company.

Very disappointing experience with Colour Clad Profiles.

We purchased purlins and cleats on 26 August and were told they would be delivered within 3–4 weeks. After placing the order, we heard absolutely nothing from the company for over a month.

I eventually had to contact them myself, and was then promised delivery for 8 October. Today, 7 October, I called to confirm the delivery time slot, only to be told that the delivery had been postponed to 13 October. We were not informed about this change at all.

The main issue is the complete lack of communication. If there are delays, customers should be informed rather than having to chase the company for updates. Being given delivery dates that are then changed without any notification is extremely frustrating, especially when you are relying on the materials for a project.

Unfortunately, based on our experience, I would not recommend Colour Clad Profiles. Poor communication, missed commitments and empty promises.

⭐ AVOID – NEARLY £20,000 PAID AND STILL NO PRODUCT

We placed an order with Colour Clad Profiles for almost £20,000, with a promised delivery timeframe of 6 weeks.

It has now been 3 MONTHS.

They have our money. We have NO PRODUCT.

The communication throughout has been absolutely awful. We are constantly having to chase for updates, calls and emails go unanswered, and it seems the only time we actually get a response is when we chase repeatedly or leave a negative review.

We have also had promises made directly by the Director, which have not been followed through. We are repeatedly told things will happen, only to be left chasing again.

Trying to speak to someone is just as frustrating. Calls are met with an AI automated answering service, and actually getting through to a human being to resolve the situation seems almost impossible.

For an order worth nearly £20,000, this level of service is completely unacceptable. We paid our money expecting our products within 6 weeks, and three months later we are still waiting.

Nearly £20,000 paid. No product. Broken promises. Terrible communication.

If i could leave Minus stars i would this company is terrible over 3 weeks ago we ordered some parts with no communication, I have tried to call and speak to someone with no joy, I have emailed more then once with no reply and messaged them on their whatts app again with no reply, this is such a terrible way to conduct business and have never dealt with such a bad company and wish i read these reviews before we ordered. We have today cancelled our order lets see how long we have to wait for our refund

EDIT: The company overlooked my request for a refund and gave me a delivery date for today 12/10 i took the day off work and nothing no delivery, no word. Stay away from this company just give me my refund

Order placed, delivery promised mid September, now October, no updates, no contact.
Automated assistant to answer your call, absolutely no use as can’t give any info, emailed , but automated response.

In summary , if you want customer service go to another company , can’t comment on the product as not delivered.

WHERE IS MY ORDER COLOUR CLAD? THIS IS A JOKE.

Colour Clad was very quick and easy to process my order and take payment sadly have now given me 5 different delivery dates and not delivered on any .
Transport department keep you on hold for long periods and then just tell you it will be delivered on Friday . Ive been waiting nearly 3 months! Very poor after sales service AVIOD