commercegurus.com Avis 

12
TrustScore 3.5 sur 5

3,7

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À propos de l'entreprise

  1. Entreprise de logiciels
  2. Fournisseur de logiciels

Écrit par l'entreprise

Our mission is to make selling online easier. We strive to make the process of creating websites and selling online easy, straightforward and affordable. Our products focus on speed, performance and eCommerce conversion optimization.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

12 avis

5 étoiles
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1 étoile

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3,7

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(12)

1 avis reçu au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Worst ever service

just forget the performance this theme has so many bugs, it hides various product from categories in display, upon asking support they just share useless answers, i have spent money for this and after using it for months i am moving on.

14 mars 2025
Avis spontané
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Réponse de commercegurus.com

Hi there - your review is most unusual. What "bugs" are you referring to? Looking at your support history I see our team has helped you out with with many questions that are mostly related to general WooCommerce questions - and not related to our theme. We don't hide products etc. and our team is always committed to providing assistance with resolving any issues related to our products. If there's something specific related to our products that you think might be bugs - please let us know.

Noté 3 sur 5 étoiles

The theme offers a solid foundation for…

The theme offers a solid foundation for a WooCommerce site. However, there are some flaws in the checkout flow, and I haven't found a way to modify them other than reverting to the default WooCommerce checkout. I reached out to support for assistance, but after receiving an unhelpful response and requesting more information on how to customize their checkout page, I have not heard back from them in a week. Therefore, I cannot recommend this theme due to the lack of support.

9 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service, had a small issue that was sorted to my complete satisfaction within 24hours, easy to contact via Email and everything explained in layman’s terms. I would recommend this company

25 juin 2024
Avis spontané
Noté 3 sur 5 étoiles

Excellent theme with poor support

I have been a customer for more than two years and i really like the Shoptimizer theme. It comes with plenty of features for ecommerce website and reduces the need for additional plugins. What i really don't like is the lack of support. In the early days it was quick and turn around was less than 24 hours but now its more like you keep on following up and no clear answers are provided. Moreover i also find that they do not have any proper and updated documentation for new updates. YouTube does not provide much and some old videos. I am just going to wait if they improve support else going to switch to another theme.

5 avril 2024
Avis spontané
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Réponse de commercegurus.com

Hi there Hammad,
Thanks for the feedback :)
Re: lack of support - very surprised to hear that. Our average response time to all support requests is less than 24 hrs. In fact, I don't see an active support request from you for the past couple of years? If you've sent us something recently and you've not received a reply it looks like we never received it. If thats the case please try sending us another email to support@commercegurus.com or submit a ticket directly here https://commercegurus.freshdesk.com/support/tickets/new which will definitely reach the team.

Noté 5 sur 5 étoiles

Great customer service and support

Great customer service and support. They always answer questions via email pretty quickly, sometimes even at 22:00 lol.

Overall happy with Shoptimizer, and I’ll probably use it again on future websites.

29 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Website Will Get Hacked Due to Plugin Provided in Theme Not Being Licensed Correctly

Bought the Shoptimizer theme and have been paying a subscription for it yearly since to ensure we have the most up to date files from teh developers. Now the theme has a severe flaw allowing the theme to be compromised (hacked), commercegurus are saying that I should buy an independent license for this part of the theme that they provided as they can’t help (Thanks John Mark). Why do they take the money year in year out yet when it comes to upgrading a plugin that THEY provided (and still do in their theme) do they advise they can’t help? Plus, the added fact that the customer service is so slow is not ideal. YOUR WEBSITE WILL GET HACKED REPEATEDLY UNLESS THEY HELP RESOLVE THE ISSUE. DON’T BUY FROM THESE GUYS AS THEY WONT HELP!

24 avril 2023
Avis spontané
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Réponse de commercegurus.com

Hi Nick,
Let's clear a few things up.
1.) Shopimizer has no severe flaw allowing any kind of hacks.
2.) Your specific issue was related to Elementor Pro - not Shoptimizer.
3.) Our support team clearly explained this to you and we did not hear back from you after that.
4.) Our support team provide some of the fastest reply times in the industry - something which we're very proud of and which our customers are always complimenting us on.

If you would like to contact us further about this you know where we are and if you need any further information from us on this please get in touch.

Noté 5 sur 5 étoiles

What an amazing Theme and Support

I can only say wonders about the Shoptimizer theme and the support from CommerceGurus.
I needed a theme with good quality, good features and at the same time lightweight.
The extra features for customer engagement, like the free shipping notifications, the distraction-free checkout, SEO-friendly markup, sticky Add to Cart button, product FOMOs, instant search functionality, wishlists, and upsells,... are almost endless and very useful.
If you are looking for a good theme that doesn't break the bank, look no further, because this is it!
I'm really happy with my purchase and completely recommend it!
I have engaged a couple of times with the support team, who are extremely prompt in answering back with great politeness and exactitude.
Keep up the good work guys, I'm simply loving this theme.

30 septembre 2022
Avis spontané
Noté 5 sur 5 étoiles

I just had to write this review for these heroes.

I am taking my time out of my busy schedule, without any request on the developers part, to leave this review. You know, it's nowadays so rare to find outstanding customer support. To really feel that whoever it is you need help from; they've got your back. Well, with the gentlemen from commerce guru's (Simon, Colm, and Mohammed) are always extremely helpful! Seriously, I feel like I'm stealing from them. Why? Because over a year ago I paid a little fee for their insanely good theme (not to mention the plugin commercekit that you get with it, absolute game changer) and they've helped me now for hours and hours (considering all the support tickets I made since I first started using the theme). Never did it take longer than 24 hours to get a response, including weekends. They always go above and beyond to fix any issue I may have. I mean, I honestly don't leave reviews often if ever, but I felt the need to do this, as I just HAVE to give back to them. Because of these guys' theme I am now able to live my life completely financially independent. I make my own money, and without Shoptimizer, this wouldn't be possible (or at least as much or as joyfully). Thank you guys.

1 septembre 2022
Avis spontané
Noté 5 sur 5 étoiles

I love the Shoptimizer theme

I love the Shoptimizer theme. It has a ton of useful featues for WooCommerce. I've tested so many WooCommerce themes and Shoptimizer combined with the recent enhancements in CommerceKit is without question the best WooCommerce theme.

But my favourite part is the support. We've never had any issues, just some minor requests for customisations and support has always been fast, friendly and very helpful.

Highly recommend CommerceGurus and Shoptimizer!

14 juin 2022
Avis spontané
Noté 2 sur 5 étoiles

Good theme but misleading information.

Bought Shoptimizer.

Good theme but misleading information.

They sell it as a license for unlimited sites, but actually you only get it for 1 site.

Auto updates and support only for 1 site.

You can use in as many sites you want, as it is GPL, but so all the code canyon plugins and they are very clear that each license = 1 domain.

So i don´t trust people and developers that use this kind of word juggling to sell something that it is not.

7 mars 2022
Avis spontané
Logo de commercegurus.com

Réponse de commercegurus.com

Hi Nuno,
Thanks for the feedback.
For 100% clarity, you can use Shoptimizer on as many websites as you want. Unlimited means unlimited.
What is not unlimited is our time, which is why support and auto updates are based on a per site model.
Sorry if you find this model confusing - but we feel it's a fair model that means you can use the theme where ever you want, however you want, but we can still provide all customers with the best possible support experience.

Noté 1 sur 5 étoiles

fake offers never trust them,

fake offers never trust them,
they are offering shoptimizer theme for wordpress and they are saying its for unlimited websites in the selling page and after you buy the theme you will find its only for one website and the file is gpl could be used on unlimited websites but there is no support and no auto updates

any wordpress theme or plugin is under gpl license and all the themes and plugins from themeforest are the same the license is for one website but themeforest never cheated on this and its very clear to all wp users

but those cheaters are lying on the selling page and you will not find this untill you buy so if this is away of marking then you deserve to make customers upset

the rule always when you start selling with cheating then i will never trust any support or services from you later in the future

respect your customers first and then start making offers

7 mars 2022
Avis spontané
Logo de commercegurus.com

Réponse de commercegurus.com

Hi Mohamed,
Thanks for the feedback.
For 100% clarity, you can use Shoptimizer on as many websites as you want. Unlimited means unlimited.
We also clearly state this on our FAQ's which are linked to right at the checkout before you buy.
What is not unlimited is our time, which is why support and auto updates are based on a per site model.
Sorry if you find this model confusing - but we feel it's a fair model that means you can use the theme where ever you want, however you want, but we can still provide all customers with the best possible support experience.

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