Very friendly and helpful staff, professional service and good outcome. I needed a specialist mortgage as I've moved abroad, and they found one I am happy with. The staff I worked with replied always... Voir plus
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Lisez les avis des autres
Not having had a home or a mortgage for some years I was nervous at the whole process, particularly as I live abroad. The team were absolutely fantastic from the start, careful and insightful advice a... Voir plus
I came to Commercial Finance Network with what I knew was a challenging situation: obtaining a mortgage as non-British nationals relocating to the UK from abroad. It's not a straightforward case b... Voir plus
I contacted the UK Mortgage Broker through the Facebook ad. I understand UK Mortgage Broker is a subdivision of Commercial Finance Network. Please avoid this company if you are applying for your... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Commercial Finance Network is a comprehensive Finance Broker working with clients across the UK and Internationally. We are directly FCA authorised and regulated so firstly we work with ALL Lenders and secondly our clients have full peace of mind and protection. We work with Homeowners, Property Investors, Developers and small-to-medium sized businesses (SMEs) alike by securing the most affordable, flexible and tailor-made commercial finance packages. We have with us a diverse set of both residential and commercial funding lenders who can readily assess the potential of your project and find suitable commercial lenders who are willing to finance it. As a totally customer-centric and innovative commercial finance broker, we would like to think that we are helping shape the future commercial lending by working closely with both lenders and borrowers alike to ensure funding projects deliver a totally workable solution for both parties. As one of the UK's most comprehensive Mortgage Brokers, we also have specialist divisions to help First Time Buyers, Residential and Buy to Let Mortgages and also Expat and Foreign Nationals. CFN can help you with finance for: - Residential Mortgages - Buy to Let Mortgages - Bridging Loans - Commercial Mortgages - Development Finance - Expat Mortgages - HMOs - Adverse Credit Mortgages - Second Charge Mortgages - Equity Release Contact us today for a totally free whole-of-market search, quote and advice.
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4,4
Excellent
23 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Outstanding support for a complex case
I came to Commercial Finance Network with what I knew was a challenging situation: obtaining a mortgage as non-British nationals relocating to the UK from abroad. It's not a straightforward case by any measure, and I wasn't sure what to expect.
My case manager Lindsey was absolutely brilliant. She worked tirelessly on my behalf, and when the case got more complicated along the way, she didn't miss a beat and kept pushing to secure the deal. Her dedication and expertise made all the difference.
I couldn't be happier with the outcome or the experience and would return without hesitation and recommend Commercial Finance Network to anyone, especially those navigating more complex mortgage situations.
28 avril 2026
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Very friendly and helpful staff
Very friendly and helpful staff, professional service and good outcome. I needed a specialist mortgage as I've moved abroad, and they found one I am happy with. The staff I worked with replied always promptly and helpfully and accommodated the very significant time difference for calls without a problem.
2 mai 2026
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Buying in the UK from Overseas
Not having had a home or a mortgage for some years I was nervous at the whole process, particularly as I live abroad. The team were absolutely fantastic from the start, careful and insightful advice and excellent customer care. I could not recommend Nick and Claire high enough. Absolutely brilliant and really helped me make my dream of owning my home come true.
28 avril 2026
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Specialised in expat mortgages
We had an excellent experience with Lindsey and Claire at Expat Mortgages UK/CFN. We have an international/expat situation and we’re looking for a broker specialised in this which they definitely are. Lindsey was able to secure us an offer at an extremely good interest rate with a UK high street lender. We initially got declined (on a technicality around documentation) and Lindsey fought extremely hard with an appeal which then lead to approval. We had initially been working with a different broker and company who were also supposed to be specialised in expat mortgage, but were very slow and only found one offer for us. The day we initially contacted Lindsey she got us an AIP the same day and we did our full application the next day. The offer was with a different lender and much better than what the other broker had found. So I feel like we really got value from our fee, securing a specialised product at a good interest rate, has saved us a lot of money in the long term. Communication was excellent and Lindsey and Claire always responded immediately throughout the process. Could not recommend them more highly.
17 avril 2026
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Amazing service from start to end.
Being a first time buyer, I was dubious about which brokers to go with at the start of the process, I am so glad that I chose CFN.
From the very start they kept in contact with us, keeping us updated at every step and even though we had some setbacks they had the solution almost instantly for us.
We want to say a massive thank you to Gemma and Kate for all their help and support through this process.
We would recommend CFN to everyone and we will 100% use them again in the future.
26 mars 2026
Avis spontané
Réponse de Commercial Finance Network
Congratulations on your first home - what a milestone to reach, and we are really glad we could be part of it.
First time buyers often tell us that the uncertainty at the start is the hardest part - not knowing who to trust or what to expect. We work hard to take that pressure off from day one, and it is wonderful to hear that came through for you.
Gemma and Kate will be thrilled to read this. They are brilliant at what they do and genuinely care about getting clients across the line - especially when setbacks appear along the way. Having a solution ready quickly rather than letting problems sit is exactly the kind of support first time buyers deserve.
Thank you for the recommendation and for taking the time to share your experience. We will be here when you are ready for the next step.
10/10 service from start to finish
I am so happy with the service I received from CFN. Dil and Claire were amazing. Even after receiving the mortgage offer, they were still on hand to help me out with any queries. I inevitably had issues with the solicitors and Claire was always on hand to chase them and give a kick up the backside. I will 100% be coming back to them when the time comes to re-mortgage. I cannot recommend them highly enough.
26 mars 2026
Avis spontané
Réponse de Commercial Finance Network
Thank you so much for taking the time to leave this review - it genuinely means a lot to the whole team.
Dil and Claire will be absolutely delighted to read this. They both put a huge amount of effort into making sure clients feel supported not just through the application but right through to completion - and beyond if needed. Solicitor delays are one of those frustrations that can take the shine off an otherwise smooth process, so knowing Claire was able to stay on top of things and keep everything moving makes a real difference.
We look forward to welcoming you back when the time comes to remortgage. Until then, congratulations on your mortgage offer and thank you again for the kind words.
So easy to work with very helpful and…
So easy to work with very helpful and also very attentive
Made everything for me easy without any stress.
25 février 2026
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Réponse de Commercial Finance Network
Hi Simon,
Thank you so much for taking the time to leave this review.
We are really pleased to hear that you found the process easy and stress-free — that is exactly what we aim for. Property and commercial finance can feel complex, so being responsive, clear and attentive throughout is something we take seriously.
It was a pleasure working with you, and we truly appreciate your trust in Commercial Finance Network. If you ever need support again in the future, we are always here to help.
Kind regards,
CFN Team
Scam
Title: Very Disappointing Experience – Would Not Recommend
I entered into this franchise model with genuine expectations of support, structure, and a viable business opportunity. Unfortunately, my experience has been extremely disappointing.
Despite paying an upfront licence fee, ongoing monthly fees, and additional payments for leads, I did not receive the level of support or business viability that was represented at the outset. The leads provided did not generate meaningful results, and there was a lack of practical operational guidance.
The contractual terms are heavily weighted in favour of the franchisor, including long-term commitments and significant financial exposure. When difficulties arose, there was little flexibility or understanding shown.
In my experience, this model carries high financial risk with limited realistic return. I would strongly advise anyone considering joining to carry out extensive independent due diligence and seek legal advice before signing anything.
2 février 2026
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Réponse de Commercial Finance Network
We are sorry to read that you feel disappointed. However, this review appears to relate to a commercial licence agreement and not to any mortgage advice or customer service provided by Commercial Finance Network (CFN) to members of the public.
CFN is an FCA-regulated commercial finance brokerage. The Trustpilot profile you have posted on is purely intended for feedback from clients who have received brokerage services, not for commentary on business licence arrangements.
Entering into a licence with CFN is a business-to-business commercial arrangement, governed by a detailed written agreement that is provided well in advance of signing. We actively encourage all prospective licensees to take independent legal advice and conduct full due diligence before committing. Many of our licensees operate successfully under the same model when they follow the advice and guidance provided.
We categorically reject the suggestion that this is a “scam.”
CFN has been operating for many years, placing commercial and property finance nationwide, and maintains a transparent onboarding process outlining:
• The fixed licence fee structure
• The optional nature of paid lead generation
• The commercial risks associated with starting any business venture
• The performance expectations required to generate returns
As with any self-employed or licensed model, outcomes depend heavily on individual activity levels, experience, local marketing, conversion ability, and business execution.
We always aim to resolve concerns directly and professionally. If you would like to discuss your specific circumstances further, please contact us directly so the matter can be reviewed constructively.
Kind regards,
CFN Head Office
Moving home made easier…
From the minute we contacted Commercial finance network we had nothing but good communication! We needed a day one mortgage as we were moving back to the UK after living in NZ for 4 years. Louise was there to answer any questions we had and put our minds at ease with the whole process. Moving back from NZ and wanting to buy a house was made so much easier thanks to the team. When applying for the mortgage Gemma kept us in the loop at each stage and supported us with any further requests for information! We have been extremely happy with their work and would highly recommend.
30 janvier 2026
Avis spontané
Réponse de Commercial Finance Network
Thank you so much for taking the time to share your experience.
Moving back to the UK after several years abroad — especially while arranging a day one mortgage — can feel overwhelming, so we’re really glad to hear the team were able to make the process clearer and put your minds at ease from the start. Keeping clients informed and supported at every stage is something we take seriously, so it’s great to know that came through during your application.
We really appreciate your recommendation and are delighted we could help make your move back from New Zealand and home purchase that much smoother. Wishing you all the very best as you settle back in.
Supportive, professional, and a pleasure to work with
I’m very grateful for the support from this team throughout my mortgage application. They were approachable, patient, and genuinely helpful, taking the time to explain things clearly and respond quickly whenever I had questions. Their professionalism and calm guidance made the whole process feel much less stressful and surprisingly smooth. It was a real pleasure working with them, and I wouldn’t hesitate to recommend their services.
5 février 2026
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Réponse de Commercial Finance Network
We’re really pleased to hear that you felt supported throughout your mortgage application and that the team were clear, patient, and responsive when you needed guidance. Making what can be a stressful process feel calm and straightforward is exactly what we aim for, so it’s great to know that came across.
Thank you again for choosing us and for your recommendation — it was a pleasure working with you, and we wish you every success going forward.
I am so happy with their service
I am so happy with their service, specially thanks to Dil, we were almost give up before we come to know about CNF, she helped us to get our offer in few weeks time, very friendly and supportive team, always answered our phone or text, I will definitely recommend them to my friends and family. Thanks a lot Dil and CNF.
29 janvier 2026
Avis spontané
Réponse de Commercial Finance Network
Thank you so much for taking the time to leave this review — it really means a lot to us.
We know how stressful the process can feel, especially when things haven’t gone to plan, so we’re really pleased we could step in and help get everything back on track for you. It’s great to hear that the team were supportive, responsive, and able to secure your offer within a few weeks.
Your recommendation to friends and family is the biggest compliment we could receive. Thank you again for trusting Commercial Finance Network, and we wish you all the very best going forward.
Very good experience with CFN i dealt…
Very good experience with CFN i dealt with 3 different people including Claire, Gemma and Nick.
Very good customer service from the beginning, I was offered better products than with other brokers. They were always easy to reach and replied swiftly to all concerns. I would highly recommend!
5 janvier 2026
Avis spontané
Réponse de Commercial Finance Network
Thank you for your kind review and for sharing your experience with us.
We’re pleased to hear you received strong support from the team and that the service stood out compared to other brokers you’d spoken to. Being easy to reach, responding quickly, and finding the right products for each client are all things we work hard to get right.
Thank you for choosing Commercial Finance Network and for the recommendation — it’s greatly appreciated, and we wish you all the best going forward.
Réponse de Commercial Finance Network
Thank you for your review.
We’re pleased to hear you were happy with the service and really appreciate you taking the time to leave feedback. If we can help again in the future, we’d be more than happy to do so.
Excellent advice and service
As an ex-pat I had to find a new mortgage and was totally out my depth. After several hours research I found Commercial Finance Network and, despite my very limiting personal circumstances, they found me a lender and now im saving hundreds of pounds a month on my mortgage.
I find paying half of the service up front, and half at the end a very mutually respectful way to work.
In particular, I found Craig to be very very knowledgable of the mortgage business and I was afforded very tailored advice, and he answered my many questions with lots of patience.
The rest of the staff kept me up to date throughout, and it really took the stress and pressure off the situation.
22 janvier 2026
Avis spontané
Réponse de Commercial Finance Network
Thank you for such a detailed and thoughtful review.
We understand how overwhelming arranging a mortgage can feel when you’ve been living abroad, so we’re delighted we were able to support you through the process and help secure a solution that’s made a meaningful difference to your monthly costs. Saving hundreds of pounds a month is exactly the kind of outcome we aim to achieve for our clients.
It’s also great to hear that you found our fee structure fair and transparent, and that the advice you received was clear, patient, and tailored to your circumstances. Keeping clients informed and reducing stress throughout the journey is a big part of how we work.
Thank you again for trusting Commercial Finance Network — we really appreciate your feedback and wish you all the very best going forward.
Wow, thank you so much 😊 👋
Wow. Thank you so much CFN for sorting out my expat mortgage. I must say I wish I’d found you guys years ago as you would have saved me so much stress with previous remortgages.
From initial enquiry through to offer and then speedy completion, it was a pleasure working with you and my dedicated Mortgage Advisor and then Case Manager were always available by either phone or email, which I must say is a real rarity these days!!
Keep up the excellent work and rest assured I’m waving the CFN flag in our expat community and will certainly keep you busy with recommendations.
Thanks again Pen 😊
10 mai 2024
Avis spontané
Réponse de Commercial Finance Network
Hi Pen
Thank you so much for taking the time to leave us a review.
We do strive to deliver service excellence at all times and equally push through applications to completion as speedily as possible.
Thank you also for all the referrals and we look forward to working with you again soon.
Kind regards
Commercial Finance Network
Fantastic Experience from start to finish
So glad I went with CFN as I'd been let down by 2 other brokers already and thought there was no hope. My circumstances were pretty complicated but the guys at CFN spent a lot of time upfront to fully understand my situation and then found a lender who was happy to accept my mortgage application.
From the application being submitted I got my offer in less than 3 weeks and then we completed on the remortgage another 5 weeks after that.
I'm delighted to say Emma updated me every step of the way with progress on the application and was always available at the end of phone to calm my nerves and reassure me.
I can't sign the praises of CFN high enough and am recommending them to all my friends and family as they've also saved me a fortune on my monthly payments.
Thank you once again, you're my broker for life now :)
19 avril 2024
Avis spontané
Réponse de Commercial Finance Network
Hi
Thank you kindly for taking the time to leave us review, which is so greatly appreciated by all the team.
It is so rewarding to hear that you are so pleased with the service you received, as we really do strive to ensure our customers are fully looked after throughout the entire process.
We look forward to working with you again soon!
Kind regards
CFN
Beware of this Terrible Morgtage Broker…
Beware of this Terrible Morgtage Broker . Always lie to catch you and when you paid fees upfront they dont help. I never used them before they total lie . They used West One loan company which is worse company to work with . Avoid Avoid Avoid and do not use this company.Time wasters. Very very bad serivce. They took money upfront and then keep asking for more information all the time and after 3 months will give you bad news.I had the unfortunate experience of dealing with this company . and I can not emphasize enough how awful my experinece was . From start to finish , they lack displayed as shocking lack of professionalism and managment. The process was riddle with delays,misinformaiton and hidden fees taht seemed to pop out of nowhere. They always work with bad and rubbish lender. Do not waster your hard earn money. Very bad managment. I wasted nearly £1000 as per their advice and false hopes and in the end did not get secure loan. Absoulty joke. One of the worse and nightmare company . Please think 100 times before use them. Useless. Bad mortgage broker and rubbish outcome after many weeks. I wish i could give them less then one star. Every time you call them they will say its nearly done but nothing been done and in the end all refused. They do not deal direct with mortgage lender as they use another rubbish middle man comapny . Worse experience. Never again. What was most infuriating was their complete disregard for transparency . Please stay of this useless company. Do yourself a favour and find a reputable mortage broker that values your time, money and peace of mind. I was struggling already very bad and this company force me to waste my money on valuation and documents . They charge application fees and say we will keep trying to get you mortgage or laon but they dont help . All they care about their applicaton fees where no one else charge this rediciluos amount of money upfront. Worse comapny in the world. Stay away .
29 août 2023
Avis spontané
Réponse de Commercial Finance Network
We genuinely welcome all customer feedback & strive to deliver excellent customer service at all times, which as you will see from our overall review rating of 4.9 we consistently achieve & our customers continue to enjoy our service & recommend us.
Therefore, it is naturally very disappointing that you seek to tarnish our excellent reputation with your review, especially when we have already provided you with a detailed personal letter giving you the reasons for your declined applications. We reiterate the reasons for the declines were unfortunately totally outside of our control & we have evidenced that we did everything possible in an attempt to secure the mortgage for you over multiple applications.
It seems rather odd that you have given us such negative feedback & tell everyone to avoid using us, when you indeed have continued to use us multiple times over the years. We note that almost every review you provide to companies online is 1 star & all very similar wording as you have provided for us. It seems that unless a company agrees to your unrealistic & totally unjust demands for refunds then you publicly trash them. In our instance, not only did you insist upon a full refund, but also expected us to reimburse you for fees paid to 3rd parties for works they completed, along with expecting us to pay your loan interest payments & even pay compensation for your time! We can assure you that we have invested / lost considerably more money from these applications than yourself.
Despite providing you with Decisions In Principle (DIPs) & ensuring you fit the lenders criteria, NO mortgage can be guaranteed until it is Offered & even then, all the legal aspects completed. It is always the Underwriters prerogative to request additional supporting documentation as an application progresses, especially in complex cases such as yours, so this can never be known nor accurate timescales provided upfront.
Our fees are extremely competitive in the market for the service we provided & have not been increased for 5+ years now which is exceptional. Additionally, our Terms of Business are signed by all customers before any applications are submitted, clearly state that our upfront Admin fee is strictly non-refundable. All lender fees were communicated to you upfront in writing, excluding any ad-hoc document requests which Underwriters may have requested as the application progressed. Additionally, the lenders’ Underwriters choose which documents they wish to see & invariably more documents can be requested based on the circumstances & contents. Lender Underwriters have to be 100% comfortable to be able to lend & so no guaranteed decision or offer can be made until this is the case & we certainly never made any guaranteed assurances to you.
We did everything possible to try & get your applications successfully completed & constantly chased up all parties involved & made considerable investment in terms of days & days of staff hours on your applications, so to suggest that we are only interested in application fees, when we only actually make money from successfully completed applications, shows a lack of common sense. Had we only been interested in making money from the upfront Admin fee we take as you suggest, then we would have simply walked after the first declined application as most brokers would have. Instead, we continued to invest many more days in staff hours to seek to secure you the funding.
Finally, to suggest we are not transparent in our customer communications is totally inaccurate since all our clients are given direct access to our WiiN portal where they can view the latest status of all applications 24/7, which is in addition to direct access to your Dedicated Case Manager & the pro-active case updates we provide by both phone & email.
We are as equally disappointed with the declined applications as we pride ourselves on success, but we feel it very necessary to accurately report the true circumstances & events.
I would like to extend my gratitude to…
I would like to extend my gratitude to both Amit and Catherine who helped me obtain a Shari’ah compliant mortgage. Despite the lengthy period of time, they were extremely patient and continued to support me throughout the process.
24 juillet 2022
Avis spontané
Réponse de Commercial Finance Network
Hi Ibrahim
Thank you for taking the time to leave us a review which is very much appreciated.
It is great to hear that the Team supported you throughout your application and you are so happy with the service provided.
We look forward to being of service to you again in the future.
Many thanks
Commercial Finance Network
We have had a fantastic experience…
We have had a fantastic experience organising our ex pat mortgage with this company. Would highly recommend and wouldn’t hesitate to go with commercial finance in the future.
17 juin 2022
Avis spontané
Réponse de Commercial Finance Network
Hi Ian
Thank you kindly for taking the time to leave us a review, which is greatly appreciated.
It is great to hear that you are so pleased with the service you received from our Team and we really appreciate your recommendations.
We look forward to being of service to again in the future.
Kind regards
Commercial Finance Network
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