CompTIA Avis 77

Pointless certificates. Won't get you anywhere.

My Networking Teacher forces us to use TestOut because he think that it is good for us but i think the opposite. TestOut is by far the buggiest website i have ever seen on any website. i either fail because testout secretly wants me to do it in a specific way, it doesn't count at all, or it just glitches and i get stuck. on the tests it doesn't allow you to go back either in case you made any mistakes which really ticks me off.

And THEY PURPOSELY TURN OFF SEARCHING IN THE LABS WHICH JUST ANNOYS ME.
and to finialize this. i don't learn anything from this hot garbage excuse of a learning website. no one in my class likes this shitty app and the teacher does way too much to enforce us doing testout.

and i forgot to mention that they also have horrible customer service and they don't let you leave a review on their platform.

I purchased a AI Essentials training through CompTIA on December 3 of 2025 in addition to another training that was due in June 2026 to maintain a previous certification I had received from CompTia. I have a full year to complete the training to get credit. The training was non-functional and could only get through 40% of the training a paid for. I tried contacting their support in the following ways:

First ticket: I initially had issues with accessing the material after the redirect would take me to the second login screen. Took about a week to access.

Second Ticket: Then I got stuck on a question that was not accepting my answer and marking my answers "incorrect" when they were not . I used the "Report" function on the site to flag that question, which created another ticket.

Third ticket: I ran into more issues with questions and loading problems and couldn't make progress so I decided to request a refund for the training all together. I submitted a refund request through the Chat function, creating another ticket, however the chat bot/ "person" said I could not get a refund on the training because I already accessed the training. How would I know the training had all these issues if I never accessed it. If I did, I would never had purchased the training in the first place.

Forth ticket: Called the support number and talk to a phone representative because the chat bot was not helpful at all. That representative put in a refund request on my behalf. Fifth ticket: Talked to a company supervisor and they confirmed no refund I received a response saying that I can't get a refund because of an internal policy of 30 day windows for refunds, even though I get a year to complete it.

They also said I accessed the training and so they cant give a refund. How would I know the training didn't work unless I accessed it? I haven't even finished the training. The fact is I paid $99 for functional training and did not receive functional training.

Worst customer service I have ever dealt with.
Worst Dashboard for a training website.
Worst website for an IT business.
Why is this company still in the game? The government needs to stop keep obsolete companies afloat. Private sectors need their own training criteria.
Plus they demand and demand and make changes just to stay relevant when they have been irrelevant for quite some time.

CompTIA has multiple steps for you to go through just to pay your annual fee for recertification. I’m not sure why.

Purchased two exam vouchers for co-workers, only needed one. They were helpful in setting up the return.

Absolutely no help from the Tech Support Dpt when you need it. The chat is there, but you are not getting any response because an email will be sending to you. WHY an email, what's the purpose of the Chat Support.
My certificate is not showing up on my account. I was told to wait 5 days. It has been 7 days, and they don't know what's going on.

Awful customer journey - I bought 2 courses just 2 days ago. I cannot access them, have not received log in details nothing. Ive contacted them nothing. DO NOT give these poeple your money

Unbelievably bad company to deal with, I pity anyone who has the misfortune of having to deal with them. Contacted 4 days after my mother’s death, to ask if I could get a week or two extension, to allow me time to get out of depression and get some study time in. Was able to prove what I was saying is the truth through death certs (which they asked for) and was then ignored. Was basically laughed at, messages ignored, ALL staff were incredibly unhelpful. Having to deal with this company is making me stressed and more depressed, so ya know what, you win, I give up. I won’t sit my exam, and I won’t chase up getting it re arranged. and to think these guys are responsible for our education.

Very poor experience.
The training quality and support were extremely low. The promise of helping with job placement is a complete lie — there was no real job support at all.
I would not recommend this company.

I bought the Network+ course but now access to testout.com has been unavailable for three days straight. No answer to support requests either. I can only warn people to AVOID CompTIAs own courses if they can not guarantee availability when you want to do your learning ... they probably need to ask somebody who has IT skill ;)

The word terrible doesn't comprehend how bad this company is.

My CompTIA account had technical issues due to their SSO migration effort. I also stopped receiving e-mail messages from them during that time as well.

By the time I regained access to my account, my cert had expired by a few days. I worked with them to provide all of the details about how I was unable to renew my cert in time due to their issues, but they were less than helpful and only offered a discount voucher to retake the exam from scratch rather than allowing me to do CE. I had kept my Sec+ valid for over 10 years until this happened...

I'm not surprised by their low ratings on this site considering they scam their "candidates" in order to make more money selling exam vouchers.

Nothing about this course teaches you anything , simulated enviroments are complete BS

I had a death in the family that I’ve been dealing with all year and ask for a short extension due to the circumstances. Nope no chance.

I've had my A+ and N+ for about ten years . I bought there renewal and finished it by 12 hours late of expiration. I was told to kick rocks by the company. called multiple different times. asked to speak with a manger they did not let me . They can stay expired I will just take my business else where. I have looked into other companys like microsoft and there more forgiving and understanding . The three year renewal how ever you look at it is a money grab. every one before 2013 doesnt have to deal with this.

I’ve spent over two months trying to fix an error with my CompTIA exam accommodation. Despite emailing over 30 times, no one has resolved it. My accommodation approval letter had someone else’s name and ID — a clear GDPR breach. Because of this, I still can’t book my exam. The support has been non-existent, and I’ve had no proper response at all. Completely unacceptable for an organisation of this size.

It’s pretty bad when some of the questions on the exam are not counted toward your score, and are only for “experimental purposes” I smell foul play and don’t think it’s fair to exclude some answers from people scores. Also the study materials from CompTIA are way overpriced and CompTIA needs to do a better job of proofreading their material and using proper grammar, before posting and publishing it. Lots of unprofessional grammar and typos found. Also, I’ve had issues with some of their labs online. I’ve had to restart the lab several times due to connection issues and I don’t have the worst Internet at home.

Just taught an A+ class.
Core 1 and Core 2 are clearly written by different people or teams. Bit disappointed as its not a cheap course.
Core 1 has a logical layout and introduces topics well. The modules on the platform are good and walk learners through each topic. practice exams have links to where to find the info for revision. Labs can be better, the UI is glitchy and not quite user friendly.
Core 2 is a much shorter module and should possibly have Mobile devices added to equalise the 2 Cores.
It is very repetitive with passwords, group policy and others being mentioned multiple times in different modules. This could be avoided by introducing the topic, covering it and then referring to it in relevant modules.
Labs are much more user friendly, but practice exams have no link to find the information in the modules.

Very USA centric - HIPAA, OSHA and others are only in USA, yet in content. This should be more generic for global reach

There are a few things not covered in platform modules or teaching resources - that are then in exams and practice exams.

I would suggest a full review of both teaching materials and the platform modules to ensure it flows better and that all questions in practice exams and actual exams are covered. Remove specific acronyms like HIPAA and OSHA, and discuss the concept.

i paid full price for a CompTIA certification exam and an additional fee for a physical certificate kit. It has now been months, and neither the complimentary kit nor the paid kit ever arrived.

I contacted CompTIA support multiple times. One representative acknowledged the issue and stated I would be refunded. Shortly after, another rep reversed this and claimed refunds weren’t allowed despite me never receiving the item I paid for.

They continued to send copy-paste responses blaming the postal service, offered no tracking number, no solution, and no accountability. After all the back-and-forth, I still don’t have the certificate I paid for, and they’ve refused to honor the refund their own staff promised.

It’s unacceptable in 2025 to operate this way, especially when customers are paying hundreds of dollars for exams. Poor communication, broken processes, and zero customer care.

I’ll never use CompTIA’s services again and strongly advise others to be cautious. Once they take your money, good luck getting any support or resolution if something goes wrong.