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Lisez les avis des autres

Noté 5 sur 5 étoiles

I used Concrete Lab few times now, their product is very good, easy to work with and you can create amassing finishes. The team is great, understanding. Next day delivery is a very good service.

Noté 1 sur 5 étoiles

Despite months of e mails and failed call returns regarding returning the items bought which they say you can, I am left £800 out of pocket. I have already explained shortly after purchasing that the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The chaps at concrete lab made it very easy to produce a kitchen worktop I'm really pleased with. All the products worked well and the videos are an excellent resource. I had a couple of extra que... Voir plus

Noté 5 sur 5 étoiles

Really great advice on how to repair and seal our existing worktop, we needed to ask for advice on a number of occasions and the team at concrete lab were really knowledgeable and always happy to hel... Voir plus

À propos de l'entreprise

  1. Magasin de materiaux de construction
  2. Fournisseur de matériaux de construction
  3. Fournisseur de béton
  4. Boutique de loisirs créatifs
  5. Magasin de bricolage

Écrit par l'entreprise

Here at Concrete Lab, we sell the highest quality materials for your polished concrete products. Many of the products we sell, we manufacture ourselves and use in-house. Our aim is to help you to achieve professional results with the minimum of experience.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

104 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

First rate service

Everybody can suffer from supply chain issues but the important thing to do is communicate with your customer. Concrete lab communication was excellent throughout the whole process and my materials were delivered to my convenience. Wouldn’t think twice about ordering more. I’ll be doing do for the next project I undertake. Thanks guys!!

1 juin 2023
Noté 3 sur 5 étoiles

Recent coffee shop worktop

Hi guys. I don’t normally write reviews however I believe our feedback may be of value to you. We recently ordered a GFRC kit for a 3.2m x 0.75m worktop. It turned out very good in the end considering it was our first attempt. I did hours of research on your website and on YouTube and spoke to Toby on the phone a few times. Very helpful. However, I felt like I was always trying extract how to create the final piece, never feeling I had the proper ‘instructions’ before starting. The cast in place method seems to have very clear steps on YouTube, however the videos for the GFRC didn’t feel so smooth. What may have helped us is:
Very clear written instructions provided in the boxes that were delivered.
A step by step set of videos on how to make the GFRC where you focus on making 1 piece from start to finish.
Smaller bottles of liquids (mould release solution, etch and clean, neutralising solution). I am now left with loads of leftovers with no obvious way to dispose of it environmentally friendly.
Wet and dry sanding pads with hook and loop included (these were hard to get hold of).
Syringes included.
Plastic sheets included.

We can see you have a great product that is being developed. I imagine it probably works much better when you guys produce and deliver it yourselves. From a DIY perspective, we felt like we needed experience in how to do it before we actually did it.

We know you guys cannot account for every eventuality but thought you might appreciate some feedback.

Hope this helps guys.

Chris and the coffee shop team in Derby.

14 mai 2023
Logo de Concrete Lab

Réponse de Concrete Lab

Hi Chris. Firstly thank you for your comprehensive review. We will certainly try to improve our video guides and in fact will be uploading more for our GFRC Premix in the next few weeks.
Regarding having a hard copy of the instructions in the box, it is something that has been mentioned more than once in the past by customers. As part of our drive to become more sustainable we made the jump to providing a QR Code link on the packaging instead. I'd be interested to gain your feedback on this - was it clear enough, was the URL destination suitable etc.

Regarding safe disposal of the products you have ordered the information is available on our website and the products you have can easily be disposed of safely. However I don’t suggest to dispose of the sealer for a future re-coat if necessary.

Again thank you for your feedback. We always take is as an opportunity to improve.

Noté 5 sur 5 étoiles

Microcement

I bought a microcement set to cover an existing kitchen worktop. The products came pre measured with clear instructions. The product was excellent and I'm extremely happy with the results.

16 avril 2023
Noté 5 sur 5 étoiles

Great products, top service

The chaps at concrete lab made it very easy to produce a kitchen worktop I'm really pleased with.
All the products worked well and the videos are an excellent resource.
I had a couple of extra questions which were answered very quickly they also replaced one product by next day delivery when I had a problem with it.

Recommended without reservation

15 mars 2023
Noté 5 sur 5 étoiles

Great company and very pleased with the…

Great company and very pleased with the countertop I made, using their product.
A little stretched on tech support if you want a chat, but busy I guess, and always got back to me via email to answer any queries I had (I had quite a few...!)

5 novembre 2022
Noté 5 sur 5 étoiles

Microcement =happy lady

Although we've only applied the first coat of microcement, it look beautiful and im excited to see the finished project. The guys at concrete lab are very helpful and prompt with responding to any enquiries. As it stands I would def recommend to others

9 novembre 2022
Noté 5 sur 5 étoiles

Speedy delivery

Speedy delivery, bought GFRC concrete for a project and can say it’s the best on the market! Highly recommend using concrete labs products.

16 octobre 2022

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