Connecting Britain Avis 

As far as internet providers go, these guys seem good and at least you can speak to a human - Virgin Media could learn something from Connecting Britain

For months now I have been trying to stop being charged £99 a month for a router. £1500 later I am still being charged, and they don’t reply to emails

Yaaseen our new account manager was very polite and friendly on the phone today and very helpful.

I have been kept informed all the way through from placing the order to my new broadband being fully connected.
A particularly helpful person was Cal who very patiently talked me through connecting our new digital phones also the final stages once the router had been delivered. If not for Cal, I would have struggled.

My only grievance with Connecting Britain is that we had to pay for our new digital phones upfront. That was not the plan but despite having credit with many other suppliers and our insurance company, we apparently did not get through their credit check. I did say I would cancel however I was informed I could not cancel without paying our whole contract fee. This meant I had no other choice than to carry on. Connecting Britain did agree to let me pay this unexpected upfront cost in 3 monthly instalments.
This was set up and I paid the first one immediately and paid the second one on the date it should have been paid and thought nothing of it. A day after the 2nd instalment I received an email reminding me to pay. I replied saying it was paid on the correct date and I had an email back just saying they had now checked and it had been paid.
I think that the accounts team should have checked BEFORE emailing me asking for a payment that I had already sent them. I have yet to pay the final instalment that is due in March.

We have had a very positive experience working with Cal. He has been professional, responsive, and efficient throughout, ensuring everything was handled smoothly from start to finish. Communication has been clear at all stages, and any queries were dealt with promptly and professionally. His support and attention to detail made the whole process straightforward and stress-free. I would highly recommend

Great at problem solving....If you have any problem they come back to you straight away and get it sorted.

I have had a very positive experience with Connecting Britain. Their team have been consistently helpful, keeping me well-informed and responding promptly to any questions. The whole process has been handled efficiently, with clear communication. It's reassuring to work with a provider that values both professionalism and customer support.

Very helpful staff who guided me through change over and set up of my new equipment. Also gave me personal contact should I need help , first class service

Finally a Telecoms Company with Great Customer Service! a Breath of Fresh Air after Dealing with BT. Highly Recommend Connecting Britain!

Very helpful. Quick repsonse by phone if emailed with a query. Install straight forward

great service, very quick on respons and very helpful.

Marvin is extremely helpful and very supportive.
His response is so quick.
He explains solutions and resolves our issues pretty much immediately.

Now known as disconnecting britain! I don't have many regrets in my life - but I wish I had never picked up the call from them.. They have almost brought our small family run business into the ground with their bully boy tactics and absolute disregard to what we needed or wanted. Now we are tied into a FIVE year contract and are paying far more that ever for less service. I would definitely not recommend them and can't wait until 2030!!

Everything works atm, so all is good!

Galileo Clothing Ltd
Found the staff friendly and helpful
Everything discussed was clear and easy to understang

Cal responded very quickly to my request for support and resolved my issue efficiently and patiently. I could not have asked for more.

Connecting Britain has made everything very easy for us at Presentation Spaces and would recommend the company.

Excellent communication and a real person to talk to, and that's quite unusual these days.
Always helpfull and so far I've been impressed.

All very friendly and helpful team members. Haven't needed any support since the original installation. All very happy x