ConsolekillerPC Avis 68

Dishonest. Basically scamming thieves. Falsified evidence to make it look like a refund had been issued..
Read below
I am writing as a representative for Lee regarding the ongoing chargeback and refund matter, which has remained unresolved since 11 November

We have carefully reviewed the full email correspondence between Lee and your company. It is evident that Lee has communicated in a reasonable, patient, and cooperative manner throughout, repeatedly allowing additional time for issues to be resolved, accepting apologies for incorrect and damaged goods being supplied, and accommodating assurances given by your staff.

However, the correspondence also shows a repeated pattern of assurances that were not fulfilled. Specifically:

- Multiple emails stated that the PC would be delivered by certain timeframes, including “before Christmas,” without any confirmed or honoured delivery date.
- Repeated statements (on several occasions) indicated that a refund had been “issued” or that “funds had been released.”
- When Lee requested confirmation or proof of the refund, only vague screenshots were provided, containing no dates or traceable transaction references.

It was entirely reasonable for Lee to question these claims. From a professional standpoint, this sequence of communication does not reflect well on a company of your size and gives the appearance of delay and inconsistency.

Of particular concern is a later email sent to Lee’s family instructing that no further contact be made and stating that the matter would be dealt with exclusively via the chargeback process through the bank.

If the chargeback process is active, then it cannot simultaneously be true that:

1. A refund has already been issued directly by your company, and
2. The funds are awaiting recovery through the interbank chargeback process.

Both explanations cannot be accurate at the same time, and clarification is required.

For transparency and to help bring this matter to a conclusion, we now request the following:

1. Confirmation that you have formally accepted the chargeback dispute with your bank.
2. The name of the bank your company uses, so that the relevant institutions may liaise if necessary.
3. Confirmation that you have contacted your bank to request that the chargeback recovery process be expedited.

Lee is currently recovering from a serious mental health crisis and is unable to work. He has ongoing financial commitments and remains in hospital receiving treatment. Resolving this matter promptly will significantly assist in stabilising his situation and allowing him to move forward.

Once the above information has been provided and the recovery process confirmed, neither Lee nor I will need to contact your company again, and our dealings )

I had a technical issue and needed to access a locked BIOS. We had a video call and resolved the issue. Good knowledge and support

This company is a scam. Do not buy from them you will not receive your goods. I ordered refurbished PC on dec 6th. They told me it was being delivered next day delivery by DPD on two different days but nothing arrived. Their phone lines have been disconnected also their emails keep bouncing back so there is no way in contacting them. They are thieves. STAY AWAY FROM THEM

If I could give this company zero stars I would. I purchased a pc 6 weeks ago which was ment to be delivered within 5 days the day after I asked if the company could upgrade the graphics card and paid them an extra £100 for this upgrade, I expected the pc within 5 days . After a month of waiting and them repeatedly saying they will send next week I cancelled the order, it has taken 13 days for them to initiate a refund since I cancelled and now they have only issued £149 of the £449 I have paid them . Do not buy anything from this company it is nothing but stress for absolutely nothing.
To add to this review it's now been over 3 months and I'm having to go to small claims court to get the refund I'm owed as this company have stolen my money. I waited for one month after confirming my upgrade before cancelling the order due to not receiving the item and the company being unable to confirm when I would receive it.
Monday 23/02/26
These fraudsters are still lieing and have not returned my money my original order was 15/11/2025. Absolute cretins not a real business.

Sent an order for a mid-range gaming PC on 10th November. Waited for 3 weeks and was told the waiting times are long due to Black Friday. I felt 3 weeks are still quite a long time regardless, but just told myself to wait because it'll be worth it.

Received the PC in good packaging. PC tower itself looked brand new, the LED lights were cool. Turned it on and checked out the specs, I was satisfied.
Next day on second time of switching on, screen went green.

Had to go back to emails back and forth which was frankly frustrating in itself. There should at least be better communication when the product is faulty!

Received returns label 3 days after reporting the issue. Now I've sent the product back and waiting for it to be fixed.

It has been a whole month and I still don't have a working PC. I've now asked them for a reasonable upgrade to the PC given how long I've been made to wait. They are waiting for their manager to get back to them on this. I'll update this review when all this is over.

Even if the long wait times were due to Black Friday and I just happened to receive a bad product, I still have the annoying extra work to chase them with emails every other day.

I'm still willing to give these guys a shot and change my review if they at least offer a free upgrade as a goodwill gesture. I've never had to wait for a whole month for anything I bought online!

UPDATE:
They have agreed to an upgrade and will have it built on urgent priority and delivered before Christmas, so that'll be 6 weeks since I sent the order. Still hopeful this all ends well. Upgraded to 3 stars, will update when I receive the PC.

Panicked at first as all their displayed contact information bounces back and phone lines were disconnected, not sure if they have updated this or not so do your checks first as communication is vital when spending significant amounts of money.
I received my order as described in good working condition.

Avoid - there are so many red flags with this company.

I recently placed an order for a gaming pc for my 11 year old son for Christmas and didn’t hear a thing for 4 days despite the website stating I would receive tracking the next working day and dispatch usually next working day or nearest thereafter. What you actually get is radio silence until you bang the drum hard and fast enough.

The listed phone number on the confirmation email isn’t connected and they don’t list any phone numbers on their site. I now know there’s a reason for that, they don’t want to talk to you. You can’t actually physically speak to anyone at this company. Their listed support email they tell you to contact for order queries, doesn’t exist. Email bounced back as unrecognisable.

I did get a response on the webchat on their website but it took them approx. 2 hours…on a webchat! I did finally manage to get an email reply from their info@ email address after a couple of hours too.

It’s a shame as they have competitively priced products, but for today’s consumers needs and expectations of customer service, they are incredibly behind.

Ordered AirPods Pro last week and they arrived in good condition. The courier went to the wrong door at first, but it was quickly sorted out. Everything works as expected and I'm pleased with the outcome.

I ordered two 27" 2017 iMacs and received them in great condition. They even upgraded the drives to 4TB Fusion instead of 2TB, which was a pleasant surprise. Really happy with the quality and service.

Bought Apple monitor very happy with my purchase.

I needed to return the PC. They accepted the return. They only gave me a partial refund. After chasing, they agreed they'd provide a full refund. I bought the PC in March, returned it within days and now it's September and I'm preparing to put in a legal claim for my money.

Great price. Enjoying my new PC. Thanks.

My item was delivered in 8 days... My only downfall with the company was lack of communication, I didn't know when it was dispatched or what date for delivery. Untill I went on there website & spoke in a chat the lovely lady checked my details & told me when it would be delivered.

Panicked a bit when the phone number wasn't working but after a brief delay I can honestly say I am really happy with the purchase and the whole set up looks and performs well.

I purchased a refurbished gaming PC from Console Killer PC in December 2024, which arrived in early January. From the outset, the machine ran poorly—it was slow, crashed frequently, and soon began overheating despite light use and clean, ventilated conditions.

I contacted the company within a few weeks to request a return and refund , but was told that this was not something they offered as it was past the 14-day refund period. This was despite the product being clearly unfit for purpose from the beginning.

What followed was a five-month back-and-forth involving:

Poor communication: My emails often went unanswered unless I chased several times.

Unclear instructions: I was given little guidance on what to return or how to pack it, and last-minute notifications for collections I wasn’t available for.

Failed repair: I sent the PC back at my own cost (£18.17), and although a fan was replaced, the same issues remained.

No resolution: I have repeatedly asked for a refund, but they continue to offer only more troubleshooting, despite the PC never functioning properly.

It transpired that the PC was continually overheating due to the fan being poorly installed (it was hanging from the PC via a cable tie!). In a phone call with one of their team this was blamed on the couriers but both times I have received something from Consolekiller PC it has been fitted in a box which does not fit the box and has been patched up using other bits of cardboard.

At every step, I’ve had to do the chasing. There was no proactive communication, no apology for the delay, and no real effort to take ownership of the issue. The PC still doesn’t work properly, and I’ve now escalated the matter to Clearpay and Trading Standards.

I would not recommend Console Killer PC. My experience has been frustrating, time-consuming, and disappointing. If you buy from them and something goes wrong, be prepared to face a drawn-out process with little support.

I do not like writing negative reviews but I offered them a two-week ultimatum to which they did not reply.

Incorrect power supply fitted
- No Wifi connectivity (Stated WiFi+LAN on order)
- Graphics card half unplugged
- Incorrect power supply fitted (750W instead of1000W)
- X1 RAM stick disconnected
- Case bent covering most ports (possibly delivery fault)

Delivery time longer than expected, brand new PC arrived damaged with incorrect power supply fitted. One RAM stick was completely disconnected, graphics card was half disconnected which I believe was the delivery company's fault. However after having PC returned, this time well packaged:
Case still chipped
Graphics card still half unplugged and bent
X1 USB port does not work
X1 HDMI port intermittent
No WIFI availability (Specs: WIFI+LAN)

Not expected for a brand new 1.6K PC.
Strongly advise to film unboxing. And read all low scoring reviews.

I was looking for budget 24' monitor on Ebay then these guys and purchased my monitor via website I must say my monitor arrived on time and even upgraded to better model free of charge can't expect more. Recommended.

Bought gaming keyboard & mouse via console killer pc item arrived in 6 days over all experience is satisfied happy customer.

I was skeptical at first due to attempting to get in touch a few times and not receiving a response, however after a few more emails being sent and attempting to get in touch with them over the phone, I got a response. It took a little while to receive my pc, just shy of a month, and initially it didn't work. I was able to send it back and get it fixed for free having only paid for delivery to send it back and within a couple of days I received the PC back in fully working order. The people I was in touch with were very kind and seemed more than willing to help and now I have a fully working gaming pc for around £400 when on average I've found that it often times costs well over £1000 for something good quality. Overall, I would definitely say I would order from them again if I ever need anything else computerwise

Needed larger curved monitor found cheaper with CKPC and now using it. Recommended!