Conveniencet Avis 

I placed my order almost two months ago and I am still waiting for the product to arrive. The tracking information has been completely unhelpful and the status hasn’t changed in weeks. I’ve received no clear updates, no explanation for the delay, and no indication of when or if my order will actually be delivered.

This has been one of the worst online shopping experiences I’ve had. I definitely would not recommend ordering from this company.

I ordered an ornament on October 2nd 2025, still waiting for it. They say they’ve sent another but don’t believe it. Also was charged a lot more from £7. To £13. What a scam
Finally arrived on 9th December.

Total scam, product doesn't look anything like the description. Much much smaller, and no booklets included. Avoid at all cost.

Pretending to be Uk seller. Marketed as Uk. ‘Hand crafted, quality’ no…. To 3-4 weeks to arrive, that’s when I knew it wasn’t local to me..

Mass produced tat you can get on Temu with a horrendous price tag for what you get.

Said I can return for a refund.. but at my cost, £55 back to China…………( more than the order) because they aren’t based in London as stated… AVOID. Just another tat shop marketing well.

This does not even deserve a one star! Ordered a crochet advent calendar, was sent absolute rubbish not even worth a fiver! Customer service are dreadful and repeatedly just say their warehouse have confirmed you have been sent the right item!
DO NOT BUY FROM THEM

I've ordered the multiplication wall hang in September. Not only is it the end of November and it hasn't arrived, but the last tracking update was October 23rd. Also instead of the £11 that was quoted at checkout I was charged £14, which I let slide. They refuse to give me a refund and told me to wait on another update. I'm almost certain this company is a huge SCAM and I'd advice anyone to stay away from this site

Placed an order on the 6/10/25 and 7 weeks later still have not received it. After countless emails and being told a replacemnt has been sent i requested their complaints process twice they still avoid giving me it and advise to be patient.
There are no details anywhere of a complaints process or governing body.
Any info would be helpful.

Item sent was very poor quality and not as shown in picture. To get a refund I had to pay for postage to return item to china. Do not buy from this company.

Completely refused a return as they say it costs too much, despite sending completely inferior versions of what they advertised. Total scam

I realise now I’ve been scammed - they answer their emails promptly apologising for delays - I ordered the sea glass mugs plus a couple of other items on 6th oct 25 - so that’s £89 lost to them

Ordered an advent calendar on 19th October. Chased up on 9th November. Received a generic reply "Sorry to keep you waiting. We have asked the carrier to expedite the transportation speed. But sometimes logistics would have delay. We've urged the update of your order status. Please kindly wait for its delivery. Yours sincerely, Customer Service Team" Chased again on 15th November and I was then sent a shipping status to show that the parcel was in the US dated 21st October. Still no idea of when it will arrive. Very disappointed with service.

Ordered the wave mugs. They say they were delivered but i never received them. Multiple emails requesting a replacement or a refund its now been nearly 2 weeks and they keep asking me to check the same places. No replies to the replace or refund. Awful company, rubbish communication!

Do not use this company at any price!!
The goods they charged and sent were nothing like advertised, instead an inferior replica!! When I contacted them to complain and request a refund they offered me £2 !!!

Sea glass mugs nothing like the picture and look really cheap. Certainly wont be giving them as the gifts for which they were intended. Very disappointed

Ordered wave mugs. Took weeks to arrive. When ordering i did not realise they shipped from USA! Said mugs totally unlike advertised item. Cheap and nasty. Certain would not be safe for hot drinks. Awaiting reply from them addressing my complaints but i3m not hopeful. Never ordering something I see on Instagram again!!

Waited 3weeks for the item to arrive and was really poor quality, light weight and plasticky. Paid £18!!!! Been offered £2 compensation which is a joke. Stay clear of this company the product is extremely low quality but customer service is even worse. Dont waste your time an money on this

This company is miss selling products.
I ordered a sea glass mug, it took nearly three weeks to arrive. The item looked like something out of Poundland, a completely different mug that they advertised. I payed just over £19 with postage. I emailed the next day requesting a refund, under their policy within 14 days.
I took pictures as requested.
Their customer service support are useless, asking can’t I give the mug to someone else! Offering £2 refund, then £4 refund, as it is pointless me returning it as their warehouse is in china! And it would cost ME too much money to return! Absolutely shameful.
Stay clear of this company at all costs!

Scam, I ordered 4 large pocket sweaters and ones I received where not as described on the website they weren’t even the correct material. I have been emailing for 4 days now and company won’t let me return them, despite the guaranteed no questions asked return policy on their website. They have to give you a return address so stuck with them and now disputing through bank

Inferior quality mass produced goods purporting to be hand blown craftsman made glassware. The company overcharged me for the items and have failed to respond to any request for return or refund. Buyer beware - another cheap Chinese company pretending to be a U.K. seller.

Ordered sea glass mugs, order total £42. Which I paid with PayPal. They then took another £8 without my knowledge. Have heard nothing. Tried to cancel within an hour, as per their policy, for a full refund. No correspondence from them as of yet!