Cooksmill Avis 

Had a broken item delivered and they were very quick to send out a replacement

Needed some new Birkenstocks and Cooksmill had BY FAR the best price. Was astonished at checkout to discover that postage was included. They then arrived the next working day by a decent courier. Top marks all round.

Really good value, excellent customer service, superb communication. Highly recommended. Extremely helpful attitude, a pleasure to deal with.

This is a fantastic company , great service !! I would highly recommend them
Thanks again for great and speedy service

Really good shopping experience. Good product. Good price. Fast delivery. Superbly packaged fragile item. Very pleased with everything

Excellent services! Very speedy turn around and delivery from point of order. I inadvertently started an online web chat out of business hours and they emailed back promptly at opening the next day. Very helpful staff and wonderful service. Highly recommended!

Fantastic company to buy from very efficient and delivery was fantastic.

It was easy to place the order on the website

Fantastic customer service, Jillian was so helpful, couldn't ask for more!

i would sue this company as they sent faulty item when you say replace me they dnt take their item back or help you because they just want to rip people i would say you buy your product from pay someone extra but not this company not worth it have a look lid does not close at all all staff is rubbish not helpful at all.i also have a proof from this comapny how they treat and guys do not reconmed personally this company is useless dnt do anything. they are lying now as i have left a review 0 customer service

First time ordering from Cooksmill, needed a few items for a party I was hosting.
After a misunderstanding, on my part, the young lady I was dealing with called me back to advise that she'd spoken to her manager and arranged a pre-12pm Saturday delivery, a service they don't actually offer!
Great customer service!

Appalling customer service & possibly unhygienic conditions in their warehouse. I purchased a pack of takeaway paper bags from this company about 4 weeks ago. On opening the box after delivery, a very pungent smell oozed out of the box. I assumed it could be due to packaging and in good faith, I thought to air the box for some time. At the end of a week the odour was just as bad as it was on day 1. I contacted the company and was told they had to investigate with their warehouse before giving me a go ahead to return the item. This took tons of calls and emails back and forth, at the end of which I was told the fault was not from there end. I was told the odour could be due to my storage condition. I was told I had to pay for a trackable return if I wanted to return the item. Looking online for the description of the odour, I realised that the pungent odour was similar to rat wee odour which I highlighted to them. The product was not fit for purpose as it was to package food. The product cost £29.22 including delivery and I paid about £17 to send it back to them which they refused to refund. They received the package within a couple of days, about 2 weeks ago and it has taken another lot of emails and calls to finally get a refund of £29.22 today. I wish I had read the reviews, more so the negative ones before I placed my order.

Ordered a thali set. Arrived the next day and in very good condition. The process of ordering was easy on their website. The communications were immediate once my order was placed. They use APC for delivery which is high in price but very efficient and a high level of service. The product arrived intact and I'm happy with the quality. It is slightly bigger than I anticipated, but hey ho the measurements were clear....I should have chosen the smaller one.

Appalling customer service. Was at home to receive parcel but courier didn’t knock and claimed no one at home, now being charged to send item back. Company said there was nothing they could do.., this is almost 2 weeks after placing the order which was in stock.

The staff in sales were extremely helpful. I needed the parcel urgently for a birthday present and they monitored the order and asked the warehouse to speedily process it and I got it the next morning!

It really helped there being a telephone number to speak to a human! Made all the difference.

The product was reasonably priced too.

All in all a fabulous service, it's nice to feedback when people go that extra mile to be helpful.

Just received my first order from Cooksmill ( joyo bucket and bowl) very fast delivery, easily tracked, packaged well. Extremely pleased with my purchase.

Item was not as described - advertised as designed and made in Britain. Cooksmill accept that this is incorrect, blame an IT error and yet refuse to accept any responsibility for the return of the item at their expense. Just get the same token ‘refer to the return policy’. Appalling customer service.

I’m absolutely thrilled with my recent purchase from Cooksmill! The cooking, cleaning, and dining equipment arrived today in perfect condition, and the quality is top-notch. This is my second time purchasing from you, and once again, I’m thoroughly impressed. The delivery process was seamless, and even when I had concerns and contacted customer service, the representative was incredibly polite and helpful. Thank you for consistently exceeding my expectations!

Brilliant range and 5* service - nothing is too much trouble and Jillian was superb ! Thank you so much for good old fashioned service, value and reliability and fast delivery - as so rare nowadays ! Can’t recommend this business enough to Customer’s - just superb !

A big thank you to cooksmill, second time I have used them and certainly won't be the last , I need some items ASAP ( a late present ) and wow the service was second to non the items that weren't in stock thay sorted from another warehouse. Second order I put through Sunday evening, and arrived Tuesday morning.
Can't fault them , keept up to date via email, both from cooksmill and the courier, securely rapped and not eaven any damage to the box
Thanks again
Jim