Cookwarestore Avis 159

TrustScore 3 sur 5

3,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Really wonderful products, exactly what I wanted and so many to choose from from the brand I ordered and a good price. Also very fast and smooth handling and shipping, came 2 days earlier than expecte... Voir plus

Noté 1 sur 5 étoiles

Very misleading website. UK domain, UK customer services number. I thought I was buying from a UK seller. Does not ship from UK. Instead shipped from Holland. Very underhand. Still waiting for deliver... Voir plus

Noté 5 sur 5 étoiles

Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is r... Voir plus

Noté 1 sur 5 étoiles

I placed an order for 2 cups. After 3 weeks I was notified that one would ship but the other was refunded. After that I got notice that I had store credit for the cup so I thought it would be shippe... Voir plus


Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

159 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Noté 5 sur 5 étoiles

Stylish

Stylish , excellent quality large white wine glasses. Long stem giving elegance . Quick delivery , well packaged. Will be ordering again

4 décembre 2020
Avis spontané
Noté 1 sur 5 étoiles

Worse customer service ever (Order ET101964360)

Worse customer service ever. They are not answering their phone anymore. Delivery is delayed for 2 weeks minimum without any prior notice. I do not recommend this company to anyone. Not professional at all. I have sent a request for a refund but they are not responding.

4 décembre 2020
Avis spontané
Logo de Cookwarestore

Réponse de Cookwarestore

Dear customer,

Thank you for your review of Cookwarestore. We are sorry to hear your experience with us has not been positive so far. Our apologies for this inconvenience and the delay that has occured with your order. Due to the ongoing global situation in regards to Covid-19, our suppliers have been experiencing some delays. We are very sorry that your order has been affected by this.

As we are experiencing some of the busiest times of the year, we cannot get to every customer on the phone as quickly as we would hope to do. Our apologies that you have had to wait to speak to one of our colleagues on the phone. We have now been able to cancel your order and your full refund is now on its way to you.

If there is anything else we can do for you, please let us know.

Kind regards,
Etrias Customer Service

Noté 5 sur 5 étoiles

Good, positive experience

Bought this for Christmas present for our daughter in law, who lives on a Scottish island. Had to pay a little extra, but the item arrived promptly and we were kept updated throughout the process. Would recommend this company.

1 décembre 2020
Avis spontané
Noté 1 sur 5 étoiles

Unimpressed so far!

Having given my home address - which was confirmed - and it matched the billing address - the expensive product was delivered to the wrong address! The website promised delivery on Monday 16th November - and the couriers changed that delivery to Thursday 19th November! I appreciate these are unusual times - however - delivering to the wrong address is very poor indeed. I needed this pan as a gift for a wedding present tomorrow! Totally unimpressed.

20 novembre 2020
Avis spontané
Noté 1 sur 5 étoiles

Very misleading website. Does not ship from UK.

Very misleading website. UK domain, UK customer services number. I thought I was buying from a UK seller. Does not ship from UK. Instead shipped from Holland. Very underhand. Still waiting for delivery. Shows up on tracking as dispatched but courier company have not received item after 3 days. Avoid this seller unless you don't mind waiting a long time for your item to arrive from Holland. Rubbish customer service response to complaint.

16 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

High quality retailer

I was really surprised by high quality standard of Etrias and their delivery system.
I received email when delivery was dispatched and another email confirming one hour time range of delivery.
Products came safely packed in branded Etrias box.

28 octobre 2020
Avis spontané
Noté 3 sur 5 étoiles

Delivery time was too long

Product got here in excellent condition but it took AGES to arrive! That’s the only reason for my lower score. They said ‘x days to despatch’ which was true - but delivery was much much longer!

24 octobre 2020
Avis spontané
Noté 5 sur 5 étoiles

Excellent product and seller

Excellent product and seller, very safe reliable double-boxed packaging, super fast delivery, all very good. Highly recommended seller. The "Le Creuset" 31cm Signature oval casserole is exactly what I needed, and the price here was extremely attractive. The casserole is slightly heavy to handle, but it compensates for it in many other ways. I use it every week to cook chicken in the oven, in order to reduce spillovers. It is the perfect size for chicken, and it comes out crispy and tender in an hour. Many thanks

12 octobre 2020
Avis spontané

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