I’m not sure which corporation the company sold out to but the website is hard to navigate, intentionally confusing, pushing more items as I’m just trying to verify my order and pay for the items I wa... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The pajamas are so nice, and as a bonus they keep me cool. Customer service is great! Very helpful, which is appreciated. Carolina
Veronica ("Vivi") is a model for excellent customer service. I ordered the wrong size for both tops and shorts pj's. She explained my options and offered alternatives when my original choices were no... Voir plus
I had trouble navigating the website to find the exact pj set that I wanted. I emailed customer support describing what I want and they were super helpful. They made sure to understand the correct o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Offers moisture wicking sleepwear, nightgowns and pajamas for women to help with night sweats and hot flashes. Ships in Canada and USA. Our cooling sleepwear are temperature-regulating, moisture-wicking, and are especially designed for hot sleepers, night sweats and menopause.
Coordonnées de contact
Etats-Unis
- support@cool-jams.com
- cool-jams.com
4,2
Bien
38 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I did not like not finding a way to…
I did not like not finding a way to return my purchase which was too large for me. Customer service is poor
18 août 2026
Réponse de Cool Jams
Hi Jean,
Thank you for taking the time to share this, and I'm truly sorry that returning your purchase turned into such a hassle. Our website was being updated at the time, which made the return process much harder to find than it should have been. That's on us and we're working to fix our returns center.
I'm really glad we were able to get this sorted out together, and I appreciate you sticking with us and being patient while we worked through it.
If anything else comes up, we're always happy to help.
Cool-jams Care Team
Satisfied
When I placed my order, a representative got back to me right away to ask if I wanted to keep my order the same or change it since I couldn't get the colors and style in the cool basics. I was unaware that there had been a change. Since I wanted a certain color to match I left the order as is.
12 août 2026
They feel so soft
10 août 2026
Customer service was very responsive!
21 juillet 2026
I love your products
I love your products. I have a few pieces and wanted more. Website was easy to navigate. Pretty fast delivery.
6 août 2026
Recent fracture of both shoulders
Recent fracture of both shoulders. Comfortable fit. Easy to put on. Love the front snaps.
3 août 2026
Réponse de Cool Jams
Hi Katherine! Thanks for the kind words. Hoping your shoulder is better now.
If it weren't for your terrific staff…
If it weren't for your terrific staff member, Mae, I would rate Cool-Jam service with one star.
I wanted to return items AND I wanted express service, your online interface system needs a significant overhaul. I'm accustomed to doing everything on line - quickly and efficiently. I ordered a nightgown and tee/pants set for travel to Europe, and the experience was extremely frustrating. It required numerous time-consuming interactions via email with Mae (who was lovely). I highly recommend you update your website OR sell your products on Amazon with the opportunity for express service.
15 juillet 2026
Réponse de Cool Jams
Hi Sophie! Thanks for reaching out and giving feedback. We are actively redesigning the site and shipping policies to serve you better, so we appreciate you taking the effort in talking with us.
I had trouble navigating the website to…
I had trouble navigating the website to find the exact pj set that I wanted. I emailed customer support describing what I want and they were super helpful. They made sure to understand the correct order and sent me an order link that included a discount code. It made it very easy for me to order. They exceeded my expectations of excellent customer service.
31 juillet 2026
Réponse de Cool Jams
Hi Leeanna! We heard you and we just launched our new set builder which should be easier to navigate. Thanks so much for the feedback!
Fabric Much Improved
The fabrication has been improved or back to the original. Not scratchy like recent orders...bravo...back on track. This is a premium product...someone was cutting corners.
27 juillet 2026
Réponse de Cool Jams
Hi JB! Thanks for the kind words. We definitely listen to all our customers and take quality seriously. Enjoy your new Cool-jams!
I love the fabric and it truly does…
I love the fabric and it truly does keep me cooler at nighttime.
Shipping was fast and easy.
Highly recommend this sleep wear.
24 juillet 2026
Réponse de Cool Jams
Hi Gail. Thanks for the kind review. I'm so glad we were able to delight you.
These jams are for real!
I have been wearing cool jams now for several years. They are very comfortable. No more overheating during the night. I highly recommend them.
27 juillet 2026
Réponse de Cool Jams
Hi Rita! Thanks for the kind review and the glowing recommendation. Hope to still see you in years to come :)
Great product from a great company
This company has great customer service. I love the night cool fabric and helps me sleep much better. One thing I would change is if you choose elastic waist on the shorts they do not have pockets. The drawstring option has pockets. That is important to me and the option for the elastic waist should state no pockets. Otherwise I love my new pj's.
16 juillet 2026
Réponse de Cool Jams
Hi Toni! Thanks for the kind review and the feedback. We will keep that in mind for future elastic waist shorts. Enjoy your Cool-jams!
Returning customer of 7 years
Returning customer of 7 years.
I received my first disappointment. I contacted the company and within days my correct order was shipped.
Thanks!
20 juillet 2026
Réponse de Cool Jams
Hi there. Glad to hear that we were able to help.
No show
I did not receive the items that you are asking me to review , I'm waiting still.
16 juillet 2026
Réponse de Cool Jams
Hi Patricia. I saw that the items were a bit delayed due to the courier and we apologize for that. We hope your Cool-jams were to your liking. Let us know how else we can assist.
I found what I was looking for and…
I found what I was looking for and these arrived in less than a week
13 juillet 2026
Réponse de Cool Jams
Hi Martha! Thanks for the kind review.
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