Copeland Yussuf Avis 52

Quick responses from my initial enquiry all the way through to booking the evaluation around my work schedule - thanks Debra!
David carried out the evaluation - he rang me prior to arriving and was so courteous and professional throughout, explaining everything he was doing and the next steps. I've already recommended Copeland Yussuf to a friend.

Effective communications, had our report about 1 week later.
No issues

We recently used Copeland Yussuf in the matter of staircasing our shared ownership property and found the whole team incredible helpful. From Danielle and Sharon’s efficient and helpful responses to my emails to the surveyor helpfully and thoroughly answering our questions on the day. We received our report in the promised 3-4 working days. Definitely recommend to others in this process.

As a shared ownership seller the process can be long and confusing, I was able to use Copeland Yussuf they were understanding to my situation and were helpful when needing a valuation . Danielle especially was helpful and kind to me and my partner when we communicated.

I initially wrote a bad review, then the valuer called me and I then decided to make it a good review, but now I am going back to my original point of view.

I needed a valuation done to staircase my shared ownership flat, firstly to pay for the service I had to give my FULL card details to the secretary over the phone (long card number and security code etc), I had to cancel the card straight away and order a new one, and when I asked about a more secure way of paying she said this is how they do it and have been for years.

The valuer came, spent 5 minutes and after two days sent a report and the property’s new value was £22,000 less from two years ago (new ish built btw, not more than 4 years). I was shocked, the housing agency was shocked, and although he explained how he got to the value it still didn’t make sense to anyone. It took the housing agency a month to approve I can staircase and get more percentage but I still couldn’t because now I have no equity, so I need to put a further £7-11k to do that.

I am sure they are professional and do a good job, but my experience have left me with a bad feeling towards this company.

Surveyor was efficient and really helpful. Report only took a couple of days, really happy with Copeland Yussuf!

I found the office staff and surveyor to be helpful, efficient and professional at all times when completing a valuation for my property. Would recommend without reservation.

The team were very efficient, booked in our valuation quickly at a very competitive rate. The report itself was returned within 1 week as promised and in our opinion was a fair valuation. Thank you.

We are attempting to sell a shared ownership property, where we have to fully rely on Copeland Yussuf's valuation, and cannot lower the price below their estimate because of the resale rules set by the housing association.

Their estimate is way above the actual value of the property, and even though there was zero interest for months, and even though we have provided evidence that the valuation is unrealistic, Copeland Yussuf is refusing to alter the valuation to a more reasonable value, blocking our ability to sell. We are held hostage by their surveyors.

Avoid if you can.

Edit: To reply to the answer below. We are a genuine client, we paid for your services, you have emails from us, but you refuse to talk to us because the valuation was organized by the housing association. That also means you won't let us appeal either. We have tried to go through the HA and told that it is your company that is not accepting any evidence we have provided (e.g., literally no viewings since the property went to the market, and agents reporting they won't take on the property for this price, but also - you are the surveyors, why do you expect lay people to have more evidence than you?!).

I have just sent another email to admin@. Check with Danielle if you genuinely want to engage with what I have written above.

Sorry, the review stays, unless you engage.

Edit 2: As explained extensively during the phonecall, the valuation was organized by our housing association, but your company was selected by us, we paid for the valuation, and we have received the result. It is misleading to claim otherwise.

Apart from threats we received over the phone, you have also attempted to dox me by including my surname in an otherwise anonymous review. I have reported that to Trustpilot, and the response has now been removed.

You might not like the review, but it is genuine and truthful, and matches our experience.

Pleasant experience with this firm. I had no problems whatsoever. The surveyor was prompt, polite and happy to answer my questions.

This is the second time we’ve used Copeland as we’re happy with the service.
The surveyor arrived during the the specified and went about the task quietly.
Recommended

I'm very happy with the Copeland Yussuf's valuation service which I have used already twice, and would use again, if I needed to. It's overall a good experience - great and easy communication, and I was happy with the valuation process and its results on both occasions.

Great experience on a valuation.
Would not hesitate to recommend.

Professional from start to finish. Easy to get hold of and very responsive via email. Valuation was completed within the timescale provided and quicker than expected. Couldn’t fault them and would use again.

I am so glad that I chose Copeland Yussuf to complete my shared ownership valuation. The service I received has been amazing. Danielle has been so polite and helpful answering my many questions and David our surveyor couldnt have been more professional, he respected my property and his calming nature put me at ease. Thank you, I wont hesitate to use you guys again and will recommend you to anyone in need of a surveyor.

I’ve been very impressed with Copeland Yussuf. From the very competitive pricing to the professional and friendly service that I’ve received, particularly given the number of questions that I’ve bombarded them with thus far regarding my RICS property valuation! Highly recommended.

I am very happy with the service provided by Copeland Yussuf. Danielle was great at communicating with me and helping with all my questions. The report for the last survey I had needed to be completed within days and David provided this even sooner than he’d promised.

5 stars for this company, they have been easy to deal with and flexible .
Both the secretary and the surveyor are really kind and professional and their prices are competitive.
I would definitely recommend !

My experience with Copeland Yussuf has been very pleasant and smooth.
I'm really happy to have received the valuation I was hoping for. The customer service from Danielle and colleagues was excellent.

David and Danielle were extremely helpful and professional throughout the process. Their quote was fair, and they were able to issue the valuation report in less than 2 days! Highly recommended!