Amazing customer service, AMAZING! After missing a unit out of an order I out together, the sales team managed to get it included in the same delivery, if you deal with a lot of orders you'll kno... Voir plus
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Lisez les avis des autres
This is my second review of Cosmo; the first was in 2022. This time ordered completely online 20 JCC downlights late on a Sunday. Goods arrived around midday Tuesday. Can't get better than this... Voir plus
Amazing customer service. I ordered the wrong colour sockets and they sorted it out before they were sent out and sent me other colours they did. Professional, honest and trustworthy. Thank you so muc... Voir plus
Cosmos Electrical Services Ltd, Excellent from quote, customer contact, prompt arrival on date specified, extensive works carried, no mess, professional from start to finish. I had power supplied to m... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
CosmoElectrical is an online electrical wholesaler that specialises in premium LED lighting, accessories, smart products, building tools, electric vehicle chargers and more recently, diversified into Hallyu consumer goods such as skin care and K-Pop albums and merchandise from South Korea. We buy in bulk from high quality international manufacturers and pass on all these purchasing savings to you the customer! So whether you are a highly qualified electrician or an end-user, you'll be sure to find exactly what you need at our shop.
Coordonnées de contact
London, Royaume-Uni
- customerservice@cosmoelectrical.com
- cosmoelectrical.com
4,8
Excellent
269 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No mention of items out of stock
No mention of items out of stock, no email about delivery going to be late.
27 août 2023
Great company, no hassles
I ordered, received a bathroom down lighter. This was done at the start of the bank holiday. Excellent service.
25 août 2023
Fast on time deliverg
Very simple ordering and paying system and delivery was exactly as promised. The temperature controlling device is easy to set up and works wekl
24 août 2023
Very prompt delivery to what prove an…
Very prompt delivery to what prove an excellent product.
2 août 2023
Very quick delivery
31 juillet 2023
Amazing customer service
Parcelforce messed up the delivery of my order, but cosmo electrical was super speedy and responsive and gave refund straight away. Understanding and trustworthy sellers!
24 juillet 2023
Avis spontané
Really good company
Really good company, good price, fast delivery would 100% use again
2 juillet 2023
Won't let me return an item
Won't let me return an item. Just wanted credit to get something else from them.
31 mai 2023
The order was quickly processed and…
The order was quickly processed and delivery was swift. Well done
29 juin 2023
Happy with price n services
I bought what I’m looking for and happy with services and price. Buy again in future 👍
23 juin 2023
thank you so much
visiting your shop in Camden market London for more stray kids albums soon. thank you for the freebie
29 mai 2023
Réponse de Cosmoelectrical
Hi Izzy, thank you so much for your review and we are thrilled you liked the freebie that came with your Stray Kids album! Please note however we do not have a shop in Camden, we are an online only shop! You can visit our shop again at www.cosmohallyu.com for your next purchase :)
Very efficient and honest shopping
Very efficient and honest shopping. Although there was a little delay due to the fact the product was arriving from abroad all the information Cosmoelectrical gave me when I phoned them it was 100% right and correct.
The product has arrived with no problem.
1 juin 2023
Réponse de Cosmoelectrical
Hi Kayo, thank you very much for your review and we are so happy to hear you received your product. As you mentioned, if you ever need any support our Customer Service team is always happy to help. We are accessible via our chat service on our main website or you can once again call our team. Thank you for choosing Cosmo! :)
Delivery was not on time which then…
Delivery was not on time which then delayed the job I was doing.
28 mai 2023
Amazing.
Quick delivery and very efficient and kind customer service! The package was packed carefully and with freebies. 100% recommend you to shop here!
13 juin 2023
Avis spontané
Réponse de Cosmoelectrical
Thank you so much Hanna for your kind review! :)
Easy to place order. Confused when package will be shipped?
It was really really easy to place an order and I love and appreciate how simple it was, I just am really confused on the shipping. It said 1-2 working days and I place my order on June 2nd and it is now June 10. I haven't heard anything else regarding shipping I'm not sure if that is just myself reading it wrong but even on the emails sent it says shipping 1-2 working days so I'm not really sure what's going on and I'm worried something is happened to my parcel 😅 24 pounds is quite alot of money for me at and I had to work hard to get it so I would really appreciate being kept in the loop a bit more such as an email when it is being dispatch or an expected arrival date etc. But other than that it was a really enjoyable experience when purchasing 😊
1 juin 2023
Réponse de Cosmoelectrical
Good afternoon Clare,
Thank you very much for your review, and for your constructive feedback. I've passed this on to the relevant members of our team who always take on board any feedback and we are grateful for you sharing your experience.
Just so that you don't worry, when you buy a pre-order album, the 1-2 working day free delivery is when the albums arrive from South Korea into one of our UK warehouses. Every pre-order listing gives a guideline date as to when you can expect your album to reach you. Our team and our couriers will email you on the day your album is picked, packed and dispatch so you can track it.
However, please note that if at any point in time you would like an update you can either follow us on our socials (@Cosmo_Hallyu) or send us a chat message (via our messaging service on our main website cosmohallyu.com ) or drop us an email (hallyu@cosmoelectrical.com). We've got a really large and great customer service team who are happy to help, give you updates, or simply to have a good chat over the latest comeback! ^-^
Thank you! :)
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