Costco Supermarket Online 

Horrible service, never recommending it!!!!

It is very hard for me to even select one star. Honestly the entire service and team does not deserve even the shadow of a star. The service is sooo bad to extend that no one bother to return phone calls.

- I purchase a mattress online on the 9th of Feb22 hoping for it to arrive on the 15th on the same day of my wife arrival from her trip.
-I called and I was then told it will be delivered by the 18th.
- I tried so hard to get them deliver it on the 15th but they said they cant do any thing about it.
- then I received a call saying that the Mattress will only be arrived on the Sunday the 20th not any more the 18th. I called again and they said they cant do anything about the new delivery date.
I did asked my wife to change her arrival date to any date after the 20th.
- Unfortunately I did not receive Sunday the 20th as agreed and promised and received no call call to explain why.
- I called on Monday the 21st and spoke to Annabel. She said the Mattress was sent to a deferent Depot. She checked and confirmed that the mattress would arrive on the Wed the 23rd or latest Fri the 25th.
- Again there was no delivery on Wed or Fri and and no one bother to contact me.
- I called again on Saturday and every time I was talking to someone they purposely hanged up the phone on me. After few trial I managed to speak to Jessica who told me that the Mattress was not delivered to a wrong Depot (like what I heard from Annabel) and it was actually damaged. She sent me an email confirming that she has requested a new Mattress for me and said it would be delivered 10 days later as it takes 10 days to make in which I would have receive it on the 30th. I was not happy for 2 things. Firstly they lied to me when saying the mattress was delivered to a different depot. Secondly I was forced to wait another 10 days for my order. By then I have bought an inflatable mattress to sleep on during the new 10days waiting. I called back and this time made I insist to talk to a manager to find out what was going on. I found it extremely impossible to speak to a supervisor or a manager. Every time I asked for a manager they put a request on behalf of me for the following 24-48 hours. I requested the manager to call me back more than 10 time and no one called.

-There was only one call from Mohammed Petal who apparently called me once and I didn’t answer. The truth is I was in a meeting the time he called. But because he called once and got offended because I did not answer and decided not to call again. That was the only miss call I received from Mohammed Patel for the entire experience. We exchanged emails and I requested to talk to him but he refused my request. I have spoken to almost every single one and Mohammed Patel refused to call back. I did ask for a direct number to the management but it seemed that I crossed the line by asking and got ignored every time I called.
- on the 20th of March I received a call from the company telling that there was no order for me and placed a new order and it would take 10 days to be made. Again called Mahammed Petal but refused to talk to me.
- I finally received the mattress on the 30th of March. 50 days later when it was supposed to be 5 days. I still until now not sure why I never received any calls from them. I made more than 50 calls and talked to so many people but not once I received a call from them letting me know that there will be a delay. What is more surprising is Mohammed Patel who called himself a manager never had the curtesy to call back. I am now in the process on getting in touch with Garth Morris and Peter Kelly to make them aware of the poor service their company is providing
- And one more thing. I have lost all emails communication with the entire team about this order.
- My advice if you ever receive any email from them forward them to yourself so you have some sort of evidence of their poor customer service. Otherwise they will retrieve them.