Costway UK Avis 

Imagine my parcel accidentally getting returned to these guys and me contacting them for months to give it back as it costs £200 pounds. And all they do is say they can’t find it or contact the delivery company even though it shows the parcel is delivered. Customer service have put no effort into trying to contact me and getting this sorted and keep saying they’ve been searching and can’t find it and they take ages to reply. Don’t know how a company can just keep someone else’s parcel like this

WARNING: DO NOT ORDER FROM THIS COMPANY.

Ordered a single wardrobe and got a vague delivery date spanning 3 days. Asked their customer services for clarification and notification of a "day" just to narrow it down. Told me they couldn't do it. Contacted their courier, DX couriers and was given an exact date, that never arrived and when I contacted the courier again, was told I could not get a new delivery date.

All in all, 3 days of my annual leave were wasted waiting in for this. Costway customer services are not the best and I ended up requesting a cancellation, complaining to Amazon and currently await my refund.

Good value and swift delivery

I couldn’t fault this company or the product I bought . It was well packaged, quality was most definitely there and really happy with the delivery time and how the package was delivered 5*

Very good quality. Came ready assembled.

Absolutely disgusting service, my parcel had been robbed and delivered to a place in London 3 hours away from me, they tried to say that iv emailed them to change the delivery address won’t offer me a refund or send my parcel back out very disappointed wouldn’t recommend to ever order from here terrible company

Same krzesła są naprawdę super – wygodne, ładne i świetnej jakości. Niestety, obsługa klienta i proces reklamacji w sklepie Costway pozostawiają ogromny niesmak.

W moim zamówieniu jedno z krzeseł miało wadę fabryczną (dziura w podłokietniku). Na zgłoszenie reklamacyjne sklep najpierw zaoferował mi śmieszne 30 zł rekompensaty za uszkodzony nowy produkt. Po mojej odmowie zgodzili się na wymianę całego krzesła. Wadliwy towar został odebrany przez kuriera 7 sierpnia i obiecano mi szybką dostawę nowego.

I w tym momencie kontakt się urwał. Przez tydzień zero informacji. Kiedy 13 sierpnia napisałam maila z pytaniem, dlaczego nowa paczka od tygodnia ma w DHL status „w przygotowaniu” i nie została wysłana, sklep po prostu zignorował moje zapytanie i do teraz nie raczył odpowiedzieć.

Dzisiaj (14 sierpnia) nowe krzesło ostatecznie do mnie dotarło (i jest w porządku), ale o tym, że kurier w ogóle jedzie, dowiedziałam się wyłącznie z aplikacji firmy kurierskiej, a nie od sklepu! Costway po prostu olał klienta i nie odpowiedział na maila.

Podsumowując: produkt na 5 gwiazdek, ale obsługa klienta na 1. Jeśli z Waszym zamówieniem wszystko będzie w porządku – będziecie zachwyceni. Jeśli traficie na wadę – przygotujcie się na brak profesjonalizmu, brak odpowiedzi na maile i całkowitą ignorancję.

The order number is 166966. The order was placed on Costway.pl (Poland) on 30 July 2026.

I hope you can now locate the order and review the case described in my review.

Delivered in just 2 days (DX). Product as stated ,easy to put together,good quality, great price .. 10 out of10

Terrible customer service, I placed an order for a basketball hoop £129.73 I also paid £3.78 for the seel protection, it turned up nearly 3 weeks later and the box was all broken and the backboard was shattered. I contacted costway and seel both useless but they said another one will be sent out but I am still yet to receive this. 5 weeks later and I have nothing feels like a scam

I purchased a garden umbrella online and ordered a table that attaches to the umbrella at the same time. I checked all the measurements to make sure it would fit before ordering it and it was all okay. Once received, it did not fit due to a bit that pokes out on the umbrella pole which I would not have known about due to ordering both at the same time. I then had to pay £7 to return the item or they offered me £4 to keep it, which is pointless as I can't use it. So I'm now £7 out of pocket.
Also, the instructions for the parasol and the base were very very poor. I won't be buying from this site again. Maybe off of Amazon as at least I can return for free via them!

Fraud! They sent a dehumidifier which is absolute garbage. Doesn't even do the job of a small dehumidifier. Complete lie. Big unit but 70 L/ but extracts less than a 2 L one. Complete con

I would not recommend purchasing from this company based on my experience with their customer service.

The dressing table arrived with a faulty LED mirror. After spending around three hours assembling it, I discovered the mirror did not work.

Their initial solution was for me to arrange and pay for a local repair myself, in exchange for a £20 refund on a £149.95 item. After refusing this, I was offered £40, and eventually £65 after many back-and-forth emails. At no point was I offered what I consider to be the obvious solution: a replacement mirror or a replacement dressing table with collection of the faulty item.

The only alternative offered was a full refund, but only if I dismantled the fully assembled dressing table, sourced packaging for a large item after being told to pack it back into the original box (despite explaining several times that I no longer had it), and made myself available for a weekday collection with no collection time provided. As I work full-time during the week, this simply wasn't practical. When I questioned why the item could not be collected fully assembled, I was advised to ask neighbours or family members to dismantle it on my behalf, which I found completely unreasonable.

In the end, I accepted a partial refund because the return process was simply not practical, not because I was satisfied with the outcome. I can only assume the return process is made so difficult because it encourages customers to accept a partial refund instead of returning a faulty item for a full refund.

Avoid!!

Offered a £20 refund on a item that cost over £140 and broke after 3 months of use . And told me to get it fixed which would have cost more that item . Now because item was returned using a DPD label which that company supplied moaning I didn't use " correct " label . Would bever use them again

The company will fob you off if you have any issue, I have a broken gazebo, they offered me 20% refund, I declined, then 50%, I declined, then a full refund, Shirley said a 3-5 day refund, no refund, contacted them, another 3-5 day refund, now being ignored, the company are a joke, i wouldn't order anything, save your money, buy something decent!!!

Product arrived in bad and damaged condition. I have phoned many times and tried on line to contact Costway but to no available so far. I am definitely not a happy customer.
Colin.

I would have given zero stars if that was an option.
I placed my order over a week ago and, so far, I have received neither an order confirmation nor the order itself. The communication from Costway has been appalling. I have repeatedly been told that the order will be delivered, but I still have nothing. The money has been taken from my account, yet no item has been delivered. I contacted DHL directly, and they advised that they do not have the parcel and that I need to contact Costway. However, whenever I contact Costway, they either do not respond or provide further false promises with no resolution. At this point, I genuinely feel like I have been scammed. Thankfully, I paid through Klarna and have already instructed them to stop any further payments and to assist me with getting my money back.

At just under £190 for a tall storage cupboard, price is very reasonable.

But quality not great, bottom left corner not properly glued- manufacturing fault, also top doors don’t fit evenly.
Complex assembly- took 2 of us 2 hours without a break.
Delivery- nothing for 3 days then message expect it 8am-6pm
No human to speak to at customer service
order number uk000549416

DO NOT BUY. we bought a bouncy castle water park and within a few weeks it had a blow out tear. It was a battle to get our money back. They initially told us to sew it and sent us YouTube videos on how to sew! And suggested if I still don’t want to sew then send it to a tailor. It also clearly states in the warranty that sewing it would void your warranty! Also states that it would make the bouncy castle unsafe. After a back and forth argument they agreed if I returned the bouncy castle I could get a full refund. They told me they had arranged the return on the Wednesday so I waited in all day for nobody to turn up. After another complaint they finally collected it on saturday and I received my refund today. I loved the bouncy castle but it’s not good quality hence why we opted for full refund.

I should've read the reviews before ordering from Costway. AVOID.

I ordered an arcade basketball for a party, and it never arrived. The DPD tracking showed that it was damaged in transit, but Costway failed to inform me and when I followed up with them, there was no apology and they just asked whether I wanted the damaged item reshipped, rather than offer me a replacement item or a refund.

Update:
I've changed my review ranking to 2 stars since they've issued a refund after I posted a negative review.

The lack of proactivity and problem solving, however, makes me hesitant to use them in the future. They said they would ship a new item, not a damaged one, but they also mentioned they cannot guarantee that an item will not be damaged in the future since it falls on the delivery provider. While I understand that they don't have control over what happens on the road, there are some things within their control, such as how they package their items to minimise risk, etc.

Absolutely dreadful customer service. Sold my elderly mother a faulty item and then proceeded to completely ignore her for weeks when she tried to initiate a return. There’s no way to reach them by phone. I wish I could give zero stars. Do not buy from these people.