Cottonxl Avis 30

Not to be a classic scathing reviewer, but if I could give 0 stars I would. This company is clearly a scam and has no intention of garnering true customers, rather just getting as much money as they can and making the process as difficult as possible. I’ve been trying to talk to customer service for 5 days now, about 6 emails back and forth and after consistently saying “I want to return” they keep trying to get me to keep the items in exchange for a discount code. The amount of unprofessional behavior is ridiculous and unmatched to any company I’ve ever come across. DO NOT SHOP HERE

Cottonxl is refusing my return as they say "due to the high cost of shipping, we do not accept returns unless
it's a quality issue." If the items do not fit you or you do not like the quality (which is not good linen) they are refusing to accept the items back. They'll offer you a 20% discount if you want to order another size. They are not a reputable company and their products are not what they claim them to be.

What a joke of a company. I ordered 2 dresses and in the description it says they are made from 100% cotton, when they came one was made of nylon and the other polyester. The colors didn’t match the pictures. And now they won’t give me a full refund.

my order was JUNK and their return policy is non existent! I could have kept it with them refunding me 10,20,30,40% of what I paid which was almost $100. I declined each offer and turned to PAY PAL to intervene, and they found in favor of this CRAP COMPANY !! So, I now have this item and I am out $100 ! DO NOT ORDER FROM COTTONXL !!! Their ad starts making you believe it is Nordstrum merchandise, BEWARE !!!!!

I purchased a pair of men's shoes. Very poor quality. Immediately the lacings broke when I first tried to tichten the shoes.

this company had no place to communicate with them , provided no updates/shipping and then refused to accept a return!!!
It is a wonder that they are able to maintain a business! Disgusting

As others have stated, I ordered linen pants sets from what I thought was Nordstrom that look more like scrubs than elegant travel clothes. The button holes are too small for the buttons and the material is cheap. It took a long time to arrive and there is no return label. Their site says to send a request to their support address for a return label but my email was returned as undeliverable. I sent an email to their service address but have received no answer. So far my conclusion is that I just lost $180.

Long shipping time, poor quality and poor customer service. I’ve been trying to return my items for a week and they will not reply! DO NOT PURCHASE FROM THEM!

Long time to receive order.
For the cost-I expected something much better quality,
Sandals were crammed into a bag, arrived bent and deformed. Very poor quality materials. Thin soft plastic straps and very hard base
Clothing made of cheap material as well. Says linen--- cant be.
The 'linen' 2 piece looked so comfortable on line-it doesn't fit the pic.
VERY bad sewing - and didn't use same color thread as item.
Waiting to see how quickly the refund happens.

DO NOT BUY FROM THIS COMPANY.
I ordered a linen dress ($55.98) from this company. The dress didn't fit and I wanted to return it for a refund. The site they gave was shut down but I was able to contact customer service via email. The company required photos of the item and packaging which I provided. They then said I would have to pay for shipping (they est. $20) and said it would take a month. They suggested I donate the item and in exchange they would give me a coupon for 15% off my next purchase. I told them I did not want their coupon, will never purchase from them again, and would rather pay the shipping cost than give them my money.

Ordered a navy linen outfit that was of such poor quality, you could see through the cloth. The items look nothing like the higher quality items in the photos. I am waiting for customer service to respond to me so that I can return them and get my refund. Probably wishful thinking.

I’m only giving this 1 star because 0 isn’t an option. Buyer beware: I ordered items in a size small and they are huge. I followed the instructions, sent pictures, etc. and requested return instructions. They informed me that the “dimensions of the product are correct,” said that I could “refer to the size chart” and “given the high cost of international shipping,” they “do not accept returns or exchanges unless there is a product defect.” I will now learn how to determine country of origin before ordering anything online again.

Ordered some sandals that took 3 weeks to receive (after reminding them a couple of times). Finally received and product was totally misrepresented. Extremely poor quality and the "superior arch support" as promised was nonexistent with soles thin and hard. Sandals also have no manufacturer, no size, nothing printed as usual on the product.
I contacted them to return them but in the end was told I could either give them away or just absorb the loss as they couldn't be returned, though they would give me a 15% discount on my next purchase! Total scam!

I highly recommend to avoid this company.
“ Given the high cost of international shipping, we do not accept returns or exchanges unless there is a quality defect.”
So, basically if you don’t like the fit you’re stuck. Think twice.

I ordered batwing sleeve linen and cotton pants set. This setvisn’t whats advertised. It’s supposed to be made of cotton and linen but there’s no linen in the material. It’s cotton cousin. Very thin material. The style is not what was said different style sleeves. This is a big ripoff don’t waste your time and money.

This is a terrible company to do business with. Buyer beware!!! It is impossible to return to them if the outfit doesn’t fit. I will never purchase from them again.

It’s been 3 weeks and I’m still waiting for my purchase. I used their email and they responded with a “ Please be patient” . I ordered only one dress because I wanted to try them first and did not used my credit card, instead I used PAYPAL so my cc number is not floating around. You may get lucky once in a while but all the ads from the game apps are SCAMS. All Chinese with pretty pics but cheap quality and rarely anything like they picture it,
I’m done with all of these attractive looking sites that are overseas. I hope to get the dress and good riddance.

I had a very frustrating experience with this company. I have never written a negative review before. I ordered some sandals that were advertised as a name brand and received a poor quality replica. I followed their return policy and received email address not found. It was ultimately settled through Paypal.

Need to return an item. Neither email accounts work. And there is no customer service number to call. Frustrating

I would give less than this if it were available. Items are of poor quality, the seams look like they were stenciled on. The sizes are child sizes.