CovePure Avis 43

Machine had an issue, worked with the customer service to try to fix it but couldn't. They offered right away to replace the unit, and sent a return label to ship them mine so their engineers can diagnose it. The whole process was quick, friendly, and professional. Machine is amazing too, mine just had a weird issue after ~1yr.

I sent an email to Isabel regarding an issue I was having. She replied very quickly and help me figure out what I was doing wrong. I love my Machine so much and now even more I love the customer service.!!

I took my time and researched many water purifiers and finally settled on the Cove Pure CP - 16. It came fast, packed really well and was simple to set up. The tap water where I live is horrible but Cove Pure, in my opinion, has turned that awful water into what I consider as good if not better than the best of the best bottled waters. Now my drinking water is crystal clear and just wet. No before or after taste. The CP - 16 is one of the best investments I have ever made. I highly recommend Cove Pure!

I like the product a lot I would of given it 5 stars if they would have more than one option for purchasing filters this 1 filter limit is kind of annoying hopefully in the future you can add another supplier of them, especially since you have a pretty good product, also maybe a bigger water reserve or maybe even a copper or a stainless one as a upgrade since it would be anti bacterial but keep up the good work 👍

Our covepure is working well. We had filtered water in Costa Rica which wasn't very healthy. So we needed to refill on covepure water to get better. Thanks so much!

I absolutely love my CovePure! I love it so much I bought a unit for my daughter! My experience with the customer service has been amazing. They have been very responsive and very helpful!!

Not just great product, great after sale service too.
CP-16 is a great life saver for me, no more drive to fill up and carry my 5-gallon water jug anymore.

Customer service is also top notch, when I have encounter issue, they resolves it right away and resolve it as seamlessly with minimum impact to my usage of CP-16.

We were in love with the water from the get go. My sister is a water snob & says it’s the best she’s ever had. Our machine stopped putting out water, we contacted the company via email. They responded same day with quick tips to fix the issue. When that didn’t get resolved they sent us a replacement unit. Now we’re back to fantastic water. I highly recommend CovePure for fantastic water & excellent customer service

CovePure produces the best quality and tasting water. The ease of use is phenomenal. Having hot water for tea, or ice cold water at the tough of a button is wonderful. Customer service, namely Isabel, is also fantastic. They are quick to respond and always willing to help. Can’t recommend this product more!

So, if you’re a prepper ..or even a regular non prepper who isn’t comfortable not having extra water filters around be aware that cove pure doesn’t allow you to buy more than 1, 6 month filter . It’s bizzare. What if another covid happens and you can’t get more?

I was ordering the system , had my cart and decided to add 4 extra filters( PCB ) and one extra RO filter and I couldn’t.

They say only one type of filter per order ( it uses two types) then I said ok I’ll just order 4 extra filters for w year supply.

Nope. You’re allowed 1 filter, not one of each type you need but choose one, then that’s it.

So If an event occurs your very expensive water purifier is useless if you can’t get filters.

Then they try to say you have to subscribe to get extra filters and only then will you get one every 6 months.

Needless to say I cancelled the order and bought a second water drop NSA certified purifier and 5 extra years of filters.

Love our CovePure-16
It was easy to set up. The water tastes amazing too and I love the hot/cold options.
I'm glad I went with CP after doing much research.

After much research, we purchased our Cove Pure filter in August 2025. Our experience has been excellent. The setup instructions were well organized and easy to follow. The filters were extremely easy to install. There is a training video as well and that really helped us understand the overall product. We have had zero issues with the product since installation. The product quality is excellent and it looks great in our kitchen. After 6 months of usage, we highly recommend this product.

I bought my CovePure a few months ago after seeing it in my daughter's apartment in New York. I was amazed at how easy it was to set up and how good the water tasted but the real delight was the level of service I received when I had a question or when a code needed to be cleared. Kimmy was my online assistant and she was fabulous. There probably are a few of these types of machines on the market but knowing that you will talk to a real human being and have any issue resolved is HUGE!

If I could give this ZERO STARS I WOULD. I bought this filter from an ad I saw on one of my favorite podcasters. First mistake. I bought it for my hubs for his birthday. And I had to finance it because it’s pricey. Within the second week, it started leaking from the bottom. I contacted them at the number provided, which is a Nashville area code. They are not in Nashville. They’re in Connecticut or Delaware or somewhere up north. They did not address the problem. Insisted they asked that I send a video of it leaking. As if I have time to stand there and wait for it to leak. I have been emailing them back and forth trying to get this resolved. They have stopped responding. I want to return this piece of garbage and want my money back. They have done nothing to contact me after I sent them a video of the leak. Terrible product. Terrible customer service. Don’t waste your money. Then I find out a friend of mine has 2 of them at his job and they had to buy a deep tray to set theirs in because they leak so bad from the bottom. And they use a shop vac to get the leaked water up. As far as the features of the filter, you have to remove the back reservoir and dump the water left and refill it. Which I have to do in the bathtub, because it’s too big for the sink. It has hot and cold water settings. But neither of them make any difference to the temperature of the water. It’s all room temp. Why have a hot and cold setting if the water might differ 5 degrees? The replacement filters are $80!! And I don’t see this company being open in another 5 years. So, idk where you’d even be able to get the filters from. So disappointed. I just wanted to get a replacement machine. I thought maybe I got a lemon. But after talking to the friend with the two machines at his job, now I see this is part of the design and it’s terribly flawed. Buyer beware.

I recently purchased a CovePure water system and absolutely love it! I have been filtering my water for years, taking out all the benefits of drinking water but your system adds back those nutrients. I wanted to know more about how the CovePure system works and sent an email to the company. I received an email from Kimmy and she was so polite and kind, besides being very knowledgeable about how the CovePure system operates. CovePure Water System would make a great gift for a family member or close friend.

We love our cove pure and the customer service goes above and beyond. I would give more than 5 stars if I could.

Covepure product is excellent and water taste is extremely good . Hassle free set up and a very good customer care . I would recommend this product to all .

I am so happy with the CovePure water filter, I have already purchased several for family members. The unit is so easy to install and a delight to use- I recommend it without reservation. Customer service is always available and responds quickly to any inquiry you may have.

I had an issue with the pitcher on my countertop filter unit and Kimmy with the support group listened to my description, asked a couple of questions and ultimately solved the problem with a replacement part. It was fast and pleasant experience. Further, we love the RO purifier, which works as advertised and dispenses great tasting, pure water. Thanks

Beside the products outstanding engineering features and quality parts excellence and user-friendly usage and maintenance and super clean healthy water, the customer service people are superb human beings. Example, like Kimmy whose cheerful expertise, bountiful empathy with any issue, caring helpfulness with tips and advice that are easy to understand and implement so my family and l, as customers, have the best filtered and purest water for our health and well-being...thank you for having her on your CovePure Team!!!