Your service is great. Your preparedness to accept ResMed's unreasonable pricing is ridiculous. They need to be told that they are ripping us all off. The medical value of their smaller parts is crazy... Voir plus
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Staff were friendly and helpful. They even told me about an upcoming promotion which saved me money on some replacement parts.
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Staff are friendly, professional and highly knowledgeable about all things CPAP. Special shout out to Omair!
L'entreprise a répondu
Received an email from Ruby she was very helpful. Also gave me a refund on something I ordered incorrectly. Very happy with the service .
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équpement médical
- Services médicaux de proximité
- Magasin de matériel médical
- Clinique du sommeil
Écrit par l'entreprise
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Coordonnées de contact
1308 Plenty Road, 3083, Bundoora, VIC, Australie
- +61 1300 750 006
Sleep Apnoea Diagnosis: What's Next?
4,0
Bien
23 avis
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Dear CPAP Victoria.
Dear CPAP Victoria.
I would like to raise concerns regarding the experience I had today while urgently trying to organise a CPAP machine for my grandfather.
From approximately 10 a.m. through to around 3 p.m, I was continuously on the phone between the CPAP provider and my grandfather’s GP clinic, while also attending the store in person, attempting to get the required information and approvals organised. During this time, I made countless calls back and forth simply trying to receive answers and progress on the process.
I want to be clear that I do not believe this was the fault of any single staff member, and everyone I spoke to was polite and trying to help within their limitations. However, the overall process was incredibly slow and difficult to navigate given the seriousness and urgency of the situation.
My grandfather has since been admitted to emergency due to the severity of his condition. I understand that a CPAP machine may not ultimately have changed the outcome, but when someone is struggling to breathe and deteriorating in real time, spending five hours trying to coordinate urgent respiratory support is deeply distressing and, in my opinion, not acceptable.
I am writing this because I believe there needs to be better communication, coordination, and escalation pathways for situations involving vulnerable or critically unwell patients. Families already under stress should not have to repeatedly chase responses during what is clearly a medical crisis.
Thank you for taking the time to read this. I hope this feedback can help improve the process for others in similar situations in the future.
Kind regards,
Hayley waters.
25 mai 2026
Avis spontané
Réponse de CPAP Victoria - Bundoora
Thank you Hayley for taking the time to provide this feedback, and firstly we are very sorry to hear about your grandfather’s condition and subsequent admission to emergency. We can only imagine how stressful and upsetting this situation must have been for you and your family.
We also want to acknowledge the effort you put in throughout the day trying to coordinate information between ourselves and your grandfather’s GP clinic during what was clearly an urgent and emotional situation. We appreciate your comments regarding our staff, and we are pleased that everyone you spoke with was trying to assist and support you where possible.
Unfortunately, in situations involving CPAP therapy, we do require specific clinical information and approval from the treating doctor before proceeding, as this ensures the therapy and equipment provided are appropriate and safe for the patient’s needs. In this case, obtaining the required information from the GP contributed to the delays experienced throughout the process.
That said, we completely understand that from your perspective, particularly given the seriousness of your grandfather’s condition, the process felt far too long and difficult during a medical crisis. We genuinely appreciate you raising concerns around communication, coordination and escalation pathways, as feedback like this helps us review how we support families in urgent situations and identify opportunities to improve.
Our thoughts are with your grandfather and your family, and we sincerely hope he receives the care and support he needs.
Good helpful service
23 mars 2026
Réponse de CPAP Victoria - Bundoora
Hi there,
Thank you so much for your 5-star review!
We’re really pleased to hear that you found our service helpful. Providing support and making things easier for our customers is always our priority.
We truly appreciate your kind words and look forward to assisting you again in the future.
Kind regards,
The CPAP Victoria Team
Réponse de CPAP Victoria - Bundoora
Hello,
Thank you for sharing your feedback, and I’m so sorry to hear that you feel this way. This is certainly not the experience we want for our customers, and we would never want this to be a reflection of our service.
I sincerely apologise for the frustration and concern this situation has caused. We have responded to your enquiry regarding your return, and we would really appreciate it if you could get back to us so we can continue working with you to resolve this as quickly as possible.
Please know that we’re here to help and genuinely want to sort this out for you.
Kind regards,
The CPAP Victoria Team
Always great service and quick.
17 novembre 2025
Réponse de CPAP Victoria - Bundoora
Hi,
Thank you so much for your kind review! We’re delighted to hear that you consistently receive great and speedy service at our Bundoora clinic. Your continued support means a lot to us, and we truly appreciate you choosing CPAP Victoria.
Kind regards,
The CPAP Victoria Team
Good service as usual
17 novembre 2025
Réponse de CPAP Victoria - Bundoora
Hello,
Thank you so much for your kind review! We’re delighted to hear that you continue to be happy with our service. Your support means a lot to us, and we truly appreciate you choosing CPAP Victoria.
Kind regards,
The CPAP Victoria Team
Person was Rude over the phone
Person was Rude over the phone, Took too long for product to arrive, if I didn't complain I would still be waiting. Would not tell me if there were any cushions at Shepparton shop, was told I had to buy it on line.
How hard is it to put the actual shops phone numbers instead of one number does all. Its the 21st century surely every shop has there own phone number. Wont be buying from CPAP Victoria again
28 octobre 2025
Réponse de CPAP Victoria - Bundoora
Hello,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that you felt let down by your recent experience, that’s definitely not the standard of service we aim to provide, and I apologise that we missed the mark with you.
I completely understand it can be frustrating when a product isn’t immediately available in-store. Some older mask models and replacement parts are only stocked at our online warehouse, which is why our team may have advised you to purchase online.
Regarding phone contact, we only have one central phone number for all clinics. Our consultants spend the majority of their day in appointments supporting patients face-to-face, so this system ensures they can provide the best care without constant interruptions, while still allowing our reception team to assist with general enquiries.
We genuinely value your experience and would love the opportunity to make things right. If there is anything we can do to help you further, please reach out to us at info@cpapvictoria.com.au
and we will be more than happy to assist.
Kind regards,
Ruby
Efficient and fast delivery
28 octobre 2025
Réponse de CPAP Victoria - Bundoora
Hi there,
Thank you so much for your kind review! We’re thrilled to hear that you found our delivery efficient and fast. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to assisting you again in the future!
Warm regards,
The CPAP Victoria Team
Great Experience!
Staff are friendly, professional and highly knowledgeable about all things CPAP. Special shout out to Omair!
20 octobre 2025
Réponse de CPAP Victoria - Bundoora
Hello,
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience and felt supported by our team. I’ll be sure to pass on your special shout-out to Omair, he’ll be delighted to hear your kind words!
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Warm regards,
Ruby
They have been wonderful
They have been wonderful, the package arrived very quickly and staff have been very helpful and supportive.
4 septembre 2025
Réponse de CPAP Victoria - Bundoora
Hi there,
Thank you so much for your lovely review! We’re thrilled to hear your package arrived quickly and that our team could be helpful and supportive. Your kind words mean a lot to us, and we truly appreciate your support! 🌟
Kind regards,
The CPAP Victoria Team
Easy to order and fast delivery
4 août 2025
Réponse de CPAP Victoria - Bundoora
Hi,
Thank you so much for your kind feedback! We’re delighted to hear that you found the ordering process easy and that your delivery was fast.
We truly appreciate you taking the time to share your experience with us.
Warm regards,
The CPAP Victoria Team
great service very quick
23 juin 2025
Réponse de CPAP Victoria - Bundoora
Hi,
Thank you so much for your wonderful review! I’m delighted to hear you found our service great and quick. We really appreciate your support and are always here if you need anything! 😊
Warm regards,
Ruby
Fast and efficient
As usual, the team are fast and efficient in processing my orders. Thank you.
26 mai 2025
Réponse de CPAP Victoria - Bundoora
Hi,
Thank you so much for your kind words! We’re so pleased to hear you’ve had another great experience with us. It’s always our pleasure to process your orders quickly and efficiently. We truly appreciate your continued support!
Warm regards,
Ruby
Réponse de CPAP Victoria - Bundoora
Hello,
Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed our prompt delivery, great service, and wide product range. Your kind words mean a lot to us!
We truly appreciate your support and look forward to serving you again soon.
Warmest regards,
Ruby
Your service is great
Your service is great. Your preparedness to accept ResMed's unreasonable pricing is ridiculous. They need to be told that they are ripping us all off. The medical value of their smaller parts is crazy and out of wack with reality
1 mai 2025
Réponse de CPAP Victoria - Bundoora
Hello,
Thank you for your kind words about our service, we really appreciate it. We also completely understand your concerns regarding the pricing of ResMed’s smaller parts. We hear your frustration, and while we strive to offer the best possible value to our customers, unfortunately, the pricing is outside of our control.
We are always working to ensure that our patients receive the best service and are constantly exploring ways to make products more affordable through sales and discounts. We truly value your feedback and will continue to advocate for the best interests of our customers.
If you have any further questions or need assistance, please don’t hesitate to reach out to us.
Kind regards,
Ruby
Very happy
Needed a new mask after old one broke. Ordered at 9am, had the mask by 11am.
27 avril 2025
Réponse de CPAP Victoria - Bundoora
Hello,
Thank you so much for your fantastic review! We're so happy to hear that we could get your new mask to you so quickly, it's great to know we could assist you with a speedy solution.
Your feedback means a lot to us, and we're always here to help whenever you need us.
Warm regards,
Ruby
Great customer service and good sale…
Great customer service and good sale items of original products
20 février 2025
Réponse de CPAP Victoria - Bundoora
Hello,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with our customer service and found some great deals on original products.
Your support means a lot to us, and we truly appreciate you taking the time to share your feedback. If you ever need anything, we’re always here to help!
Kind regards,
Ruby
Excellent service They were very fast and prompt
They were very fast and prompt. Also I am technically challenged but I found it so easy to order on their website
20 février 2025
Réponse de CPAP Victoria - Bundoora
Hi,
Thank you so much for your kind review! We’re thrilled to hear that you found the ordering process easy, even if you're technically challenged! We aim to make everything as simple and efficient as possible for our customers.
Your feedback means a lot to us, and we're grateful for your support. If you ever need anything else, don’t hesitate to reach out, we're always here to help!
Kind regards,
Ruby
Prompt and efficient
Received an email from Ruby she was very helpful. Also gave me a refund on something I ordered incorrectly.
Very happy with the service .
7 janvier 2025
Réponse de CPAP Victoria - Bundoora
Hi!
Thank you so much for your kind words and five-star review! I'm truly glad I could assist you and help sort out the refund for your order. It's always my goal to make things as smooth as possible for our patients.
Hearing that you're happy with the service absolutely makes my day! If you ever need help again, please don’t hesitate to reach out — I’m always here to assist.
Warmest regards,
Ruby :)
Réponse de CPAP Victoria - Bundoora
Thank you so much for your kind review! We’re so glad to hear that you found our service helpful and efficient. Your feedback means a lot to us, and we truly appreciate your support. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Kind regards,
Ruby
Staff were friendly and helpful
Staff were friendly and helpful. They even told me about an upcoming promotion which saved me money on some replacement parts.
28 novembre 2024
Réponse de CPAP Victoria - Bundoora
Hello,
Thank you so much for your wonderful review! We’re so happy to hear that our team was friendly and helpful, and that you were able to take advantage of an upcoming promotion to save on replacement parts. We truly appreciate your feedback and are glad we could assist you! 😊
If you need anything else, don’t hesitate to reach out. Thanks again for choosing CPAP Victoria!
Warm regards,
Ruby
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