The website is easy to use. The prices are as good as the sale prices on comparable websites. The people in the office are always kind and sympathetic. I like that they allow you to buy sub-components... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Good communication when my order was delayed, and easy to find.
L'entreprise a répondu
Andrew was very helpful
L'entreprise a répondu
The staff are very helpful.
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équpement médical
- Services médicaux de proximité
- Magasin de matériel médical
- Clinique du sommeil
Écrit par l'entreprise
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Coordonnées de contact
129 High Street, 3101, Kew, VIC, Australie
- +61 1300 750 006
Sleep Apnoea Diagnosis: What's Next?
4,0
Bien
8 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
CPAP Victoria makes replacing your equipment easy
The website is easy to use. The prices are as good as the sale prices on comparable websites. The people in the office are always kind and sympathetic. I like that they allow you to buy sub-components of a mask or machine to reduce the price. The supplies arrive in a timely manner.
17 novembre 2025
Réponse de CPAP Victoria - Kew
Hello,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with our Kew clinic and that our website, pricing, and team have made replacing your equipment easy. It’s great to know that our approach to offering mask and machine sub-components has been helpful for you, and that your supplies arrive on time.
We truly appreciate you choosing CPAP Victoria and your support means a lot to us!
Kind regards,
The CPAP Victoria Team
The staff are very helpful.
11 septembre 2025
Réponse de CPAP Victoria - Kew
We are so happy to hear that our staff was helpful to you. Thank you for your positive feedback; we appreciate it.
Correct framed filters cannot be ordered on line and
Rang to check how to order filters, and was told I could order them online and they gave me the order number. When I mentioned they didn’t have a frame around them, I was told the unframed filters were the wrong photos and that I’d receive the framed ones. Unfortunately I received the unframed ones.. I thought maybe I could stuff them into an old frame but of course that didn’t work. So rang back and was told I couldn’t order the correct ones on line and should contact Kew CPAP. They said I needed to go to the store to purchase them, but when I said that was inconvenient, they offered to post them to me, after I paid almost double for the framed ones. I’ve posted the wrong ones back to Kew, to get a refund, and hope to receive the correct filters in the mail soon.
2 septembre 2025
Réponse de CPAP Victoria - Kew
Hello,
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the mix-up with your filter order and the inconvenience it caused. I completely understand how frustrating it must have been to be told one thing over the phone, only to receive something different and then have to go through the hassle of returning items.
We should have provided clearer information from the start, and I sincerely apologise that this wasn’t the case. Your feedback is very valuable, and we’ll be reviewing this process internally to make sure ordering filters online is clearer and that our team provides consistent advice.
I do hope your correct filters reach you quickly and without any further issues. If there’s anything more we can do to support you or to make this right, please don’t hesitate to get in touch with us directly.
Kind regards,
Ruby
Andrew was very helpful
2 juillet 2025
Réponse de CPAP Victoria - Kew
Hi,
Thank you so much for your kind review! We’re so glad to hear that Andrew was helpful, we’ll be sure to pass along your lovely feedback to him.
We truly appreciate your support and are always here if you need anything!
Warm regards,
The CPAP Victoria team
Pleased with eofy special
Pleased with eofy special
also good communication after online purchase
30 juin 2025
Réponse de CPAP Victoria - Kew
Hi,
Thank you so much for your kind review! We're really glad to hear you were pleased with our EOFY special and that the communication after your online purchase was helpful.
If there's ever anything more we can do to make your experience even better, please don’t hesitate to reach out, we're always here to help.
Warm regards,
Ruby
Good communication when my order was…
Good communication when my order was delayed, and easy to find.
22 mai 2025
Réponse de CPAP Victoria - Kew
Hello,
Thank you so much for your lovely review! We're really glad to hear our communication was helpful during the delay and that you found everything easy to navigate.
We truly appreciate your patience and support, we’re always here if you need anything!
Warmest regards,
Ruby
Réponse de CPAP Victoria - Kew
Hi,
Thank you so much for your kind review! We're thrilled to hear you had a great experience with our customer service. Your feedback means the world to us, and we're always here to help if you need anything else. 😊
Warm regards,
Ruby
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.